Seacoast Mazda - Service Center

Mazda is an incredible manufacturer. No other manufacutrer comes close. Seacoast maza id the opposite of that. Service techs, writer, and manager do not understand that different mazda No other manufacutrer comes close. Seacoast maza id the opposite of that. Service techs, writer, and manager do not understand that different mazda motors/platofmrs take different oils, and that Mazda enthusiasts cannot be fooled by saying "well, the cost of oil has gone up." Over the years they have been putting wrong, synthetic 0-20 oil in my 12 speed3 which takes 5-30 conventional. This is not a skyactiv motor. I have all paperwork showing they have done this ,and my concerns have been rebuffed every time. Regularly my vehicle has left their shop after inspection with straight up disconnected components, mis-mounted wheels. Many times now they have ordered base mazda 3 components and not told me this until I ask about the severe delays and increase in cost. I have paperwork showing all of this. Do not have your vehicle serviced here, they do not understand Mazda's other platforms. When challenged with this, they will say things like "well, we only have one line item for oil changes" " We only have 0-20" "ALl mazdas take 0-20". On the sales side, I have been chasing a 21 RF they had in stock for a week. Kept asking to put a deposit, go look at it, BUY it with cash. I asked again the availability this passed sunday, and Mike told me it was sold despite still being in transit/repair stages. I will be seeking reimbursement for my mis-librucated engine over 5 years, all which is backed up by their paperwork, and will make sure all my friends and family in the car community avoid this place as they do not adhere to mazda's values and core culture. More

Always had excellent service with this Dealership and Service Dept. Our first Mazda and we have been very pleased. Service Dept. Our first Mazda and we have been very pleased. More

Excellent customer service! I can't say enough how fantastic Seacoast Mazda is. I feel I have finally found an honest place to take my car. I even receive a video of my car bei I can't say enough how fantastic Seacoast Mazda is. I feel I have finally found an honest place to take my car. I even receive a video of my car being worked on showing me up close the condition of my car. Not to mention the cost of my service ended up being LESS than I was quoted! Friendly and efficient! More

Excellent Customer service is always excellent. I have bought numerous vehicles from Seacoast Mazda and will be back again. Very professional and very friendly Customer service is always excellent. I have bought numerous vehicles from Seacoast Mazda and will be back again. Very professional and very friendly in all departments. I love Seacoast Mazda! More

Service Review: Oil Change 32000 Miles The overall experience was between marginal and good at best. Let’s start with the initial greeting as I walked in the door at 9:15am for a 10:30am ap The overall experience was between marginal and good at best. Let’s start with the initial greeting as I walked in the door at 9:15am for a 10:30am appointment. Keep in mind that I fully expected to wait until my appointment time to be served. I was greeted professionally by service manager Joe Smith and was rather curtly told that I was early and would be expecting to wait until my appointment time before my vehicle would be serviced. I understood this as I told him at which point he told me he would do his best to assist me earlier. At various points during the 2.5 hours that I was waiting, I had the opportunity to listen to how the phone was answered as well as how other customers who came in were greeted and serviced. At one point Mr. Smith commented to a customer or location vendor about this day being a fifth Monday in the week to which I thought was humorous but could have conveyed his frustration with the workload for that given day. It also appeared as though he answered every call that came in and was acting as the operator as well. At one point it appeared he may have accidentally disconnected a customer who subsequently called back after that customer felt like he disconnected him/her intentionally to which he stated he did not. I think there is opportunity for Mr. Smith to improve in his delivery of his message through greeting the customer with a smile when they approach him in person but to also take more time with the customer when charged with answering phones for the business so that they are not inconvenienced or misunderstood in any way. This is required of any manager in a people facing environment or otherwise in order to ensure complete customer satisfaction. My vehicle was serviced in 75 minutes which seemed a little longer than past visits which lasted about 60 minutes. This is despite the fact that the oil change included fixing an interior latch issue that was factory warranty covered. It appeared to me that the strict adherence to appointment taking was different than past visits to this service department. I was left feeling that perhaps they were not adequately staffed and could benefit from more technicians so that they might be able to better accommodate walk in customers. Other dealers that I visit are much bigger than Seacoast Mazda and can handle this added business without issue. In closing, I would suggest that employees here wear name tags that can allow for easy identification of them rather than having to search for identification cards. Most businesses have them and require their employees to wear them. This business should be no different. Overall, not a bad visit despite the fact that my TPM sensor light came on after I left. This has never happened in the past. More

Service brought my car in for tires and detailing.most professional ,my car came out looking like new. 2 thumbs up to Matt and the service team,couldn't be HA brought my car in for tires and detailing.most professional ,my car came out looking like new. 2 thumbs up to Matt and the service team,couldn't be HAPPPIER ! More

Great so far I bought a 2017 Mazda3 from Seacoast Mazda in August. I just took it in for 5,000 mile service and they were very quick and courteous. I was in and I bought a 2017 Mazda3 from Seacoast Mazda in August. I just took it in for 5,000 mile service and they were very quick and courteous. I was in and out in 45 minutes and the price was reasonable. Scheduling online, they tell you beforehand how much it will cost, which is great. So far, so good. Will update over time if anything changes. More

Recall service for my RX-8 I have a 2004 RX-8 with four (4) manufacture recalls. I placed a call to Seacoast Mazda's service department and was connected to Joe the service man I have a 2004 RX-8 with four (4) manufacture recalls. I placed a call to Seacoast Mazda's service department and was connected to Joe the service manager. Joe did not seem very interested in doing the job and informed me that he would need to check the availability of the parts required. Joe further informed me that he would get back to me respective of scheduling. Seven (7) weeks have past, no Joe and no calls from Seacoast Mazda. Much thanks to "Prime Mazda" for addressing my issue promptly, repairs complete at no charge to me. More

Great service. My 2010 Mazda CX-9 was in need of extensive repair. Joe in the service department was great he took his time he had the vehicle looked over explained My 2010 Mazda CX-9 was in need of extensive repair. Joe in the service department was great he took his time he had the vehicle looked over explained what needed to be done and why.He had a loaner vehicle ready for me for no charge . I could not have been treated better. I recommend having any service you may need done with seacoast Mazda. More