Sears Imported Autos

Great Experience, Better Staff Going into Sears I was slightly intimidated because being a younger less experienced adult puts me at risk of being taken advantage of, however Willia Going into Sears I was slightly intimidated because being a younger less experienced adult puts me at risk of being taken advantage of, however William did a fantastic job of relating to my age and my needs. I was able to get a great car for a deal, and I haven't had any issues with the car since. Amazing job, I would recommend to friends. More

Trustworthy I purchased a used vehicle from out of state sight unseen. My sales person took a look at the car and described the car as good condition. He also sen I purchased a used vehicle from out of state sight unseen. My sales person took a look at the car and described the car as good condition. He also sent some photos, of areas that did show some minor wear. When I went o pick the car up, the car was in my mind in "EXCELLENT CONDITION" I was treated respectfully and most importantly, fairly. Very responsive and no hassle purchase. More

Premier Buying Experience Cory Gold was professional, courteous and cheerful throughout the entire buying process. Cory listened to what I was looking for in a Mercedes and dir Cory Gold was professional, courteous and cheerful throughout the entire buying process. Cory listened to what I was looking for in a Mercedes and directed me to the C300 that fit. I was able to finish the buying decision quickly with Cory because of his knowledge about the product. It wouldn't be complete without mentioning Kelly offering additional products and services, Veronica providing an education on Mercedes features and John & Alan with their personal energy in expediting customer service. The entire staff I encountered at Sears Imports were cheerful, courteous, and helpful. My experience at Sears Imports has been extended to family and friends. I look forward to continued business at Sears Imports. Cheers, Robert Dix More

Can't say enough good things!!! I have had nothing but the best experiences with this dealership time and time again! I recently leased a C300 and worked with Stacy in Sales and Jenn I have had nothing but the best experiences with this dealership time and time again! I recently leased a C300 and worked with Stacy in Sales and Jennifer in financing. They went above and beyond for me and really made the entire process easy and fun! I highly recommend you ask for them! One of the managers named Aaron stopped over to introduce himself and thank me, which I really appreciated! The service department is also always super helpful and friendly! I had a blinker bulb go out and they replaced it for no charge, on the spot and washed my car. ( Not to mention… We had a snowstorm that morning, they were super busy and I came in without an appointment.) Five star service from the moment I put my foot in the door and the greeter at the desk asked me how she could help me with a smile, to the detail department that made my car look immaculate! It seems like every department communicates well with each other and bends over backwards for their customers, which is so appreciated! I can’t say enough good things about this dealership! Keep up the great work everyone!!! More

Quite positive MJ was great. She was cheery and eager to help. She made sure all of my questions were answered to my satisfaction. I am not really familiar with this MJ was great. She was cheery and eager to help. She made sure all of my questions were answered to my satisfaction. I am not really familiar with this dealership and this was my first actual visit, but MJ makes you want to buy a car. I recommend this place. More

Best car buying experience EVER!! My lease was about to end on my current car so my wife, son and I decided we would go out start looking at potential cars to purchase. Our first stop My lease was about to end on my current car so my wife, son and I decided we would go out start looking at potential cars to purchase. Our first stop was at local BMW dealer where we walked around, sat in quite a few cars and not one time did any of the employees at that dealership speak to us. We then headed over to Sears Imports to look at Certified Mercedes C 300 sedans. From the moment we walked in we were greeted by a couple different employees. MJ Johnston welcomed us to the Sears and we told her we were "just looking". MJ Johnston said "feel free to look around and let me know if you want to go for a ride", she also asked what were looking for. After about five or ten minutes of looking at different cars and SUVs MJ Johnston offered us bottles of water and asked if we found what were were looking for and if we wanted to take a car for a drive? We said we wanted to take a look at a C-300... Within a few minutes we were driving a C-300 certified. MJ also had a few other models for us to drive. We thanked MJ for her time and went on to look at quite a few different cars that day and over the following week. I received a call from MJ about five days after our fist visit to Sears Imports and MJ told me the car we had driven sold but that she expected more cars in the rage and model we were looking for to be coming in soon! With in a week from that call we received another call from MJ that a couple cars came in that we may want to see and take a test drive. We took the car MJ told us about for a drive and then took a couple other cars out for a drive. MJ asked what we thought and reminded us of the promotion going on about extended warranty and first payment paid for by the dealership. My wife and looked at each other and asked how much would our payments be? MJ went and talked with the Finance Manager and within in a few minutes we had a price. We told MJ we would think on it. The next night we went and purchased our fist Mercedes from MJ Johnston. MJ made the entire sales experience easy and friendly. There was no "hard sell" from MJ and no knocking of competitor dealerships. During our search for our new car we went to five or six other dealerships and encountered many different "sales-techniques". MJ made our experience seem like a new "friendship" and "relationship", which in my opinion is a great sales strategy. Kudos to MJ Johnston and the entire staff at Sears Imports!! More

negotiating 101 I found my experience in buying a 2015 GL350 BTC to be only fair due to the "old school" negotiating on my trade in (2013 A7) where the used car manag I found my experience in buying a 2015 GL350 BTC to be only fair due to the "old school" negotiating on my trade in (2013 A7) where the used car manager gave me less than KBB blue book because of my "high mileage" of 48,000. Really? 16,000 miles a year? William, the sale person was fine, and was patient with me. The demo of my GL by Jules was done very well. I hope the service dept will be a good experience. More

Very good Friendly competent people. Jeff has been very effective and helpful. Jennifer was patient and know her business. Good all the way around with every Friendly competent people. Jeff has been very effective and helpful. Jennifer was patient and know her business. Good all the way around with everybody I contacted. More

Quick service Bill Blume has been helping me for several years. Always knowledgeable, polite, friendly, efficient and true to his word. Sears Imports could not have Bill Blume has been helping me for several years. Always knowledgeable, polite, friendly, efficient and true to his word. Sears Imports could not have a better sales/service representative. More

Service Satisfaction I would like to compliment the Service Department manager, Reid Willemsen. I purchased a pre-owed car in September. I had some work completed (a clear I would like to compliment the Service Department manager, Reid Willemsen. I purchased a pre-owed car in September. I had some work completed (a clear shield installation) and there was a blip in the service results. I checked in with Mr. Willemsen. He conferred that the process needed to be redone. He immediately took action, rescheduled the appointment, made sure I had a loaner car, and supervised the repair. The final results were spectacular and especially pleasing to me. The team went above and beyond my expectations in redoing the clear shield. In addition to fixing the hood, painting the old chipped spots, my door edges were also coated with the clear shield. While I do not like having something redone, I am impressed with the concern, the promptness, and the fastidious nature in which the correction was made. I am grateful to Mr. Willemsen for listening to me, and then efficiently and effectively restoring my automobile to perfection. It is one thing to be pleased with the purchase of the automobile, but it is just as important to me to be able to be happy with the service that follows that purchase. You have an excellent, efficient, caring leader in your Sears Imports service department. I wanted to share this with you. More