Sears Imported Autos - Service Center

Overcharge $$$ on everything in service department. After the Service Director Josh Mills called me over a bad review I wrote on Google about Sears saying no to a free multi point inspection with a basi After the Service Director Josh Mills called me over a bad review I wrote on Google about Sears saying no to a free multi point inspection with a basic oil change. Josh said come back to us we will look your car over for free. I said that's great I'll bring it in but I told him I had the oil change done at Feldmann Imports and they found some repairs/service needed but I'll give you Sears imports a chance to get my business back. He didn't seem to like the fact I mentioned I was at Feldmann but I made an appointment for 12/21/17 that Josh set up since he called me! When I arrived at my appointment for just a multi point inspection nobody new what I was there for and the Service Advisor said I have to go talk to my boss see what's this about. We charge money to diagnose problems! He came back and said ok we are going to look your car over. Here is how the two Mercedes Dealerships compare! (I have written estimates from both dealers if anyone needs proof) Transmission flush $533.30 vs $467.05 at feldmann. Transfer Case Reseal $1,171.74 vs $950.99 at Feldmann. Oil leak at centrifuge cover right cam $332.40 vs $208.00 at Feldmann. Brake fluid flush $169.00 vs $149.00 at Feldmann. 4 Pirelli tires with install $1,034 vs $950.00 at Feldmann. Alignment $169.00 vs $149.00 at Feldmann. I saved $535.40 going to Feldmann mercedes! These issues have all been fixed on my Mercedes at Feldmann Imports. I just feel others should know that Sears Imports rips their clients off. Also Feldmann gave me a 2018 GLE loaner over Christmas which was awesome! Sears doesn't even give GLE loaners! FYI I bought my Mercedes CPO from Sears Imports 4 years ago because I live in the area and thought all Mercedes dealers were similar or the same! More

Sears, or nothing. Great customer service! Keith, the pre-owned manager helped me today when he could have easily said no. I missed something at delivery and he took c Great customer service! Keith, the pre-owned manager helped me today when he could have easily said no. I missed something at delivery and he took care of it, no questions asked. I was humbled. I have told my story to 3 others. This is a great company. Great people who do the right thing when they really did not have to. I will be back. More

Worst customer service and broken parts never purchase or get work done on your vehicle at Sears Imported Autos they treated me with absolute disrespect the whole month it took them to fix m never purchase or get work done on your vehicle at Sears Imported Autos they treated me with absolute disrespect the whole month it took them to fix my Mercedes. They would argue with me, deny my warranty on my vehicle, and lied about what they were/did about situations. In the end I was stuck with a bill when I had a warranty because they neglected to call it in, they also broke my shifter cover and blew a speaker in my car never even told me about it. But when confronted they told me " oh it's common we can't control that". I proceeded to try to come to some terms and the manager told me that this whole scenario is not his problem and he wants nothing to do with it and hung up on me! The most unprofessional company and group I've ever felt with by far. More

Shady I feel I was taken advantage of as a woman. I dropped off my husbands car and told Bill B that I didn't know anything about it and he needed to discu I feel I was taken advantage of as a woman. I dropped off my husbands car and told Bill B that I didn't know anything about it and he needed to discuss the prices and everything with my husband first before they did anything he kept talking to me about the car and I told him again to talk to husband. Apparently service didn't go well and I'm disappointed how it was taken care of . I don't feel the communication process was very good at all. Staff wasn't pleasant about situation . Will take business elsewhere in future.. More

Great people Soroush He is what you expect and what at a Mercedes-Benz dealer He knows how to find the best car for you, and helps you after the sale for years He Soroush He is what you expect and what at a Mercedes-Benz dealer He knows how to find the best car for you, and helps you after the sale for years He is the Best A+++++ More

Fantastic customer service, once again! I have had my CLS 550 for just about a year. Soroush has been here for me from the moment we walked into the dealership and purchased the car. When I have had my CLS 550 for just about a year. Soroush has been here for me from the moment we walked into the dealership and purchased the car. When I have a question about anything, he makes himself immediately available, no matter what the question. Each and every time I have been in for routine maintenance or to service my car, Soroush pops into the service garage and says "Hi". Unreal. This morning I needed to schedule body work for my car. The body shop (who have been equally communicative and helpful) stated that I would have to rent a car while my car was being fixed-5-7 days. Since I would have to be carpooling children to and from school and sports events, I was not really comfortable with getting a make and model I was going to be completely unfamiliar with. I called Soroush, asked if I could possibly get a loaner car that I would be familiar with and he made it happen. Wow! I have referred a number of friends to this dealership and to Soroush specifically. Of course, I love my Mercedes, but the experience with the dealership and Soroush in particular has made all the difference. More

Quick service Bill Blume has been helping me for several years. Always knowledgeable, polite, friendly, efficient and true to his word. Sears Imports could not have Bill Blume has been helping me for several years. Always knowledgeable, polite, friendly, efficient and true to his word. Sears Imports could not have a better sales/service representative. More

Service Satisfaction I would like to compliment the Service Department manager, Reid Willemsen. I purchased a pre-owed car in September. I had some work completed (a clear I would like to compliment the Service Department manager, Reid Willemsen. I purchased a pre-owed car in September. I had some work completed (a clear shield installation) and there was a blip in the service results. I checked in with Mr. Willemsen. He conferred that the process needed to be redone. He immediately took action, rescheduled the appointment, made sure I had a loaner car, and supervised the repair. The final results were spectacular and especially pleasing to me. The team went above and beyond my expectations in redoing the clear shield. In addition to fixing the hood, painting the old chipped spots, my door edges were also coated with the clear shield. While I do not like having something redone, I am impressed with the concern, the promptness, and the fastidious nature in which the correction was made. I am grateful to Mr. Willemsen for listening to me, and then efficiently and effectively restoring my automobile to perfection. It is one thing to be pleased with the purchase of the automobile, but it is just as important to me to be able to be happy with the service that follows that purchase. You have an excellent, efficient, caring leader in your Sears Imports service department. I wanted to share this with you. More