Seattle Jeep

Trusted, efficient, no surprises thoroughly my 10 years + experience with Seattle Jeep and specifically my service manager James Gill. Excellent customer service and communication. Had a major complicated en experience with Seattle Jeep and specifically my service manager James Gill. Excellent customer service and communication. Had a major complicated engineer issue a few years back and his communication and direction throughout was excellent. Would’ve given dealership a 5 but a little bitter as a long time customer and they did not honor a 10% coupon after I checked out. I forgot I had it. I think many places would be proactive to ask about it. Was a $150 savings and just a hard no-sorry, when I mentioned it. Take care of the customer. Especially your loyal ones. More

little problem with my Jeep, would come out of cruise , turns out it was not a minor issue and it was handled so very well, with no excuses ,just explanations of what was happening. Eliza, keep me informe turns out it was not a minor issue and it was handled so very well, with no excuses ,just explanations of what was happening. Eliza, keep me informed and handled everything along the way. could not ask for more been working with CCDJ group sense 1990. Thanks for all you do More

This place is classic "bait and switch" and then try to gas light you when you point it out. Toxic practices in the hopes nobody actually reports it and/or nobody actually reads the reviews. I will be fili gas light you when you point it out. Toxic practices in the hopes nobody actually reports it and/or nobody actually reads the reviews. I will be filing with the AG and FTC, so that box is checked. You can read the review and avoid them and check the other box. Together we can get them to either be honest to their customers, or close down. Onto the review! If you read these reviews, the theme is the same. They engage in dishonest, bait and switch pricing. Their website clearly advertised a price (that was listed as the "no surprises at the dealership price"). Of course, that "no surprise" price was filled with surprises! When I called the woman who answered immediately got defensive and asked for proof. I sent screenshots at her request. The response was to get even more defensive and imply that it was somehow my fault for not recognizing the error. Gaslighting 101. I think it is better just to put screenshots than explain further. They clearly practice deceptive pricing and then try and hide behind "it was an error". It is frustrating that a business wants to lead with such dishonesty. You can judge for yourself, but hopefully you can save yourself the angst of spending anytime with this business. Their response when I caught them doing this was to ghost me and stop responding. It is not an honest business. You can also google about the current state of Jeep as a brand and quickly becomes a one two punch. Summary: Avoid. Avoid. Avoid. More

I had a really great experience! My sales rep is Levi and he was fabulous. The experience to the buying process was easy. Thank you to Levi, Reggie, Matt, Rachel and Scott! My sales rep is Levi and he was fabulous. The experience to the buying process was easy. Thank you to Levi, Reggie, Matt, Rachel and Scott! More

The repair was identified and completed promptly. A a a a a a a a a a A a a a a a a a a a More

Justin was great and gave me amazing service. Very respectful and kind. He made the experience worth comming back, Very respectful and kind. He made the experience worth comming back, More

Chandler was great. Really appreciate you returning the rental for me so I could pick up early. Great communication. Pretty annoying its our third time having to fix AC Really appreciate you returning the rental for me so I could pick up early. Great communication. Pretty annoying its our third time having to fix AC though. Hopefully this time it actually stays working More

When I take my car in the morning the service takes forever. It’s faster in the afternoon. They used to vacuum the car and give brown bear vouchers but they don’t do it anymore forever. It’s faster in the afternoon. They used to vacuum the car and give brown bear vouchers but they don’t do it anymore More

James Gill is a great guy. The service team overall is fast and careful. What do you want me to say? The service team overall is fast and careful. What do you want me to say? More