Seattle Jeep

we had to have our truck towed to their location twice due to repairs not fixing the problem and they did not pick up any of the towing cost and made only a very small concession on the repair price due to repairs not fixing the problem and they did not pick up any of the towing cost and made only a very small concession on the repair price More

A total waste of $300 and appears no requested work was completed and problem unresolved. completed and problem unresolved. More

Everyone was wonderful to work with and probably the best experience purchasing a car. Thank you for your excellent service experience purchasing a car. Thank you for your excellent service More

Service performed as requested. Waiting area is comfortable. Text notifications are helpful. Three more words. Waiting area is comfortable. Text notifications are helpful. Three more words. More

If you can do without your vehicle for a month, enjoy spotty and often nonexistent communication and relish getting the runaround, then Seattle Jeep's service department is just the place for you! I brou spotty and often nonexistent communication and relish getting the runaround, then Seattle Jeep's service department is just the place for you! I brought my 2013 Wrangler in for warranty repairs on a two-year-old engine on July 14 and didn't get it back until August 22. During that time I received occasional assurances from service adviser Eliza Soderberg that service techs were "about to" get started on my Jeep only to go a week or two between additional communication. My texts were ignored, emails unanswered and phone calls to the dealership were simply an exercise in frustration (I have memorized their on-hold music). I finally reached out to other regional Jeep dealers and they were at a loss to explain why it was taking so long for a relatively routine repair. One dealer suggested I get Jeep's customer care people involved and once I did my Jeep was ready the next day. Never again, Seattle Jeep. More

Quick service with detailed invoice before and after work is performed so there are no surprises. And a really friendly staff that makes you feel welcome and is happy to answer all of your questions. is performed so there are no surprises. And a really friendly staff that makes you feel welcome and is happy to answer all of your questions. More

The treatment I received was completely transactional with minimal communication. The service representative I worked with was detached and almost condescending, and would only respond to my questions wi with minimal communication. The service representative I worked with was detached and almost condescending, and would only respond to my questions with, “the tests show the vehicle is working to specification.” I had hoped there was some explanation or some communication with the manufacturer, but that request was refused. The issue in question is a dangerous behaviors flat towing. We managed to find some ways to work around the issues, but the steering and braking behaviors of the vehicle has addded considerable stress to our travels. With this experience, I do not anticipate returning to this dealer for further maintenance and it’s unlikely I’ll buy another Jeep. More

The sales representative was extremely slow. We went in for two vehicles, we were held there for 6 hours (no joke!) and left with only one vehicle. They tried to undersell my vehicle's trade-in We went in for two vehicles, we were held there for 6 hours (no joke!) and left with only one vehicle. They tried to undersell my vehicle's trade-in value by over 3k, continually kept losing keys to the vehicles I was interested in, and when we finally came to an agreement on the price negotiation of the trade-in versus the two cars I was purchasing, I opted out of waypoint protection on both vehicles-a service of $800 per car-they did not want to refund the difference. They also lied about documentation fees; in the negotiation process, the sales rep insisted I include $1200 for registration and documentation fees, when the purchase paperwork was finalized, the total of these fees was $250. They told me they were working on numbers 2 hours into the process, they didn't actually start on numbers until 4 hours in. They said they were detailing and gassing up the vehicle, but I saw no difference in the gas tank, which was left at a quarter, from when I test drive it. After doing the math, I figured out they were trying to scam me out of 3k in selling me the second car. I've never met a shadier dealership, and I'm over 15 vehicles into this experience. 0/10 would NOT recommend!!! More

Completly disrespectful, unprofessional, had coke in his nose, just a flat out dirt bag human nose, just a flat out dirt bag human More

Service was great and I have had no issues. Will utilize service in the future. Will utilize service in the future. More