Chrysler Dodge Jeep Ram of Seattle - Service Center

Very attentive to my needs and let me know me the status of the repairs as they went along. of the repairs as they went along. More

My experience was good overall. The team was transparent, knowledgeable and nice. I would return. The team was transparent, knowledgeable and nice. I would return. More

Quick and simple process with knowledgeable staff. I was able to finish in around 3 hours I was able to finish in around 3 hours More

They were great. Too bad they didn’t find the problem. Should bring back the free coffee in the waiting room. Too bad they didn’t find the problem. Should bring back the free coffee in the waiting room. More

Noah was great. Your costs compared to other providers are not competitive. Will Avoid this service center wherever possible. Your costs compared to other providers are not competitive. Will Avoid this service center wherever possible. More

Noah was super helpful in getting my Grand Cherokee rolling again. There were multiple issues going on and he and the rest of the team had everything fixed and resolved by the next day rolling again. There were multiple issues going on and he and the rest of the team had everything fixed and resolved by the next day More

I feel like I am treated fairly, professionally, and respectfully every time I visit this location. I am amazed at how well the staff treats me as a customer respectfully every time I visit this location. I am amazed at how well the staff treats me as a customer More

Thank you for all your help. We appreciate how quickly you got us in and out of the shop during the holiday season. We appreciate how quickly you got us in and out of the shop during the holiday season. More

Noah Is very nice and easy to deal with, and just helped us with some very difficult issues on our car us with some very difficult issues on our car More

This is my second review since I didn’t realize that this was the only space I was able to write comments. Seattle jeep was great. My grand Cherokee 4xe has now has 2 catastrophic suspension failures whi was the only space I was able to write comments. Seattle jeep was great. My grand Cherokee 4xe has now has 2 catastrophic suspension failures while driving on road under 10k miles. I have asked both Noah and my customer service agent with Jeep to help me find an answer as to why this is happening and if it has been addressed. I have also spoken to another 4xe owner on forums who has had his front stabilizer link fail twice as well. This is a serious safety issue and we deserve an explanation as to why this is happeneing an if our vehicles are safe to drive. Noah said it is a known issue yet there is no recall. He says the part has been updated but Jeep corporate is unwilling to provide any info as to why it has been updated. If the part has been strengthened then why are we not proactively adding a strengthened bolt to my front suspension? If it hasn’t been strengthened then why not and what is the issue that is causing this? Regardless my car has been out of service for 68 cumulative days because of this. My customer service agent has been unhelpful with getting me a suitable loaner car. I bought a grand Cherokee trailhawk and I’m sick of driving a compass when I thought a grand Cherokee. If an explanation can’t be provided to me I will be pursuing a lemon law buyback as this car clearly qualifies. More