Chrysler Dodge Jeep Ram of Seattle - Service Center

Service agent was excellent. The work took longer than expected but she was very good at checking in. The work took longer than expected but she was very good at checking in. More

Great service! We were able to find the car we were looking for thanks to the help of the friendly staff! We were able to find the car we were looking for thanks to the help of the friendly staff! More

non obvious and surprise pricing, diagnosis work broke my stereo and the dealer wouldn’t take responsibility, my car now smells like cigarettes. stereo and the dealer wouldn’t take responsibility, my car now smells like cigarettes. More

I want to like this dealership, but. ... this is the second time they've scheduled me for service and realized after I drop off my vehicle that they do not actually have all the necessar ... this is the second time they've scheduled me for service and realized after I drop off my vehicle that they do not actually have all the necessary parts. First time was for an oil change. This most recent time was for a recall repair. The service staff are friendly and kind, but their parts(?) or purchasing(?) department is is hobbling them. They didn't screw anything up other than I had to waste my time dropping off a vehicle that didn't get worked on. Communication is also challenging--direct dialing sends me to a voicemail box more than half the time. Why aren't they making more use of SMS/texting for automating status updates? More

James was great and very helpful throughout the entire process. I appreciated his communication throughout the time they had my car. process. I appreciated his communication throughout the time they had my car. More

Team was super friendly and helpful. Totally earned the five stars. Things that didn't work well: call to coordinate ended up at voice mail three times after being put on hold and I had Totally earned the five stars. Things that didn't work well: call to coordinate ended up at voice mail three times after being put on hold and I had to call back. Suggest to reconfigure phone set up. I mentioned several times I need a shuttle to come to and back to dealership. No clear communication with shuttle driver, so he left and I had to adhoc coordinate my own transport while being assured earlier that the shuttle will be available. More

I was charged over $300 for an oil change. An estimate of the price was not disclosed to me at the time of making my appointment, and I discovered this after arriving. The cost of parts was in An estimate of the price was not disclosed to me at the time of making my appointment, and I discovered this after arriving. The cost of parts was inflated between %300 - %1100, while markup is expected, this seems absurd. I am unable to find an oil change at a certified technician in the region for more than $150. I built a good client relationship during the sales process, and now feel betrayed by the absurd product markup, overall cost of service, and the failure to disclose this in advance. The service itself, however, appears to have been performed well. Thank you for that. More

Service tech was awesome! Went beyond his job duties, not just with me but with other customers as well. Went beyond his job duties, not just with me but with other customers as well. More

Noah, always professional, friendly, and knowledgeable . And an employee who is exceptional, Asad. He has driven me on numerous occasions and he is always polite, friendly and an excellent driver. He has And an employee who is exceptional, Asad. He has driven me on numerous occasions and he is always polite, friendly and an excellent driver. He has driven me to and from the dealership on a number of occasions and his attitude is spot on. Give him a special thanks from me. Patricia Derrig Pavia More

Noah is great, very professional, always very helpful , seems like all employees from service are very nice but employees from sales all are very helpful and i have a bad experience with one salesman, he w seems like all employees from service are very nice but employees from sales all are very helpful and i have a bad experience with one salesman, he was in bad mood and he was just rude. I still like this dealership because services it’s great but sales not so good. More