Secor Subaru - Service Center

Radio / Navigation System went out. 1. Person that was taking care of it outright lied. 2. Repair Manager John and Amanda stepped in and were very helpful. 3. Over 2 weeks to get me 1. Person that was taking care of it outright lied. 2. Repair Manager John and Amanda stepped in and were very helpful. 3. Over 2 weeks to get me a new (turns out to be used) system but that’s ok. Seemed a little long. 4. Amanda gave me a rental, 1 week later because i was going on a trip, would have been hard with no Navigation or Radio. John and Amanda are the reason i will continue to be a customer. Without them my next car would have been bought elsewhere. More

REPART OF LIGHT IT TOOK LESS TIME THAN WHAT WAS ALLOTTED FOR. AND IT WAS LESS THAN WHAT WAS QUOTED FOR COST. VERY GLAD I WAS ABLE TO HAVE IT DONE BEFORE THE HOLIDAY. IT TOOK LESS TIME THAN WHAT WAS ALLOTTED FOR. AND IT WAS LESS THAN WHAT WAS QUOTED FOR COST. VERY GLAD I WAS ABLE TO HAVE IT DONE BEFORE THE HOLIDAY. More

18k service Typical great service at Secor. Free car wash and they vacuumed my car. Service was about 90 minutes but they have a comfortable waiting room with c Typical great service at Secor. Free car wash and they vacuumed my car. Service was about 90 minutes but they have a comfortable waiting room with coffee and WIFI. More

A Good Job I came in to have what I believed to be a slipping power steering belt. The power steering belt was at the proper tightness. It turned out the AC and I came in to have what I believed to be a slipping power steering belt. The power steering belt was at the proper tightness. It turned out the AC and the power steering belt were cracked and needed replacing. The work was done in a reasonable period of time. More

20 years and 3 different Suburus For over 20 years and three different Suburus, I have been happily satisfied with the customer service and re car service at Secor Suburu. I will cont For over 20 years and three different Suburus, I have been happily satisfied with the customer service and re car service at Secor Suburu. I will continuing buying Suburus! More

GOF and more My service advisor, Jay, was very professional: a good listener; knowledgeable, and did exactly what he said he would do . The technician who worked o My service advisor, Jay, was very professional: a good listener; knowledgeable, and did exactly what he said he would do . The technician who worked on my car did a thorough inspection and did everything correctly the first time. Nice touch to return my car sparkling clean. I am a satisfied customer. More

1st service my Forester! Servce rep was courteous, helpful and answered all my questions. Thought the price for an oil change was a bit high ($100), but other than that, no h Servce rep was courteous, helpful and answered all my questions. Thought the price for an oil change was a bit high ($100), but other than that, no hesitation about returning for service, More

Snafu resolved Maintenance app't recommended rear brakes pads replaced as they were down to 2mm. Came in and was told rotors needed to be turned and sway bar links w Maintenance app't recommended rear brakes pads replaced as they were down to 2mm. Came in and was told rotors needed to be turned and sway bar links were broken. Because this was not noticed on the first app't which was just the prior week, Secor made good on the repair by waiving the labor for said repairs. I was impressed with their integrity. More

The Best Very organized service dept. - efficient and on time. Waiting room is comfy with drinks & tv. Amanda helped me with my audio system controls in the ga Very organized service dept. - efficient and on time. Waiting room is comfy with drinks & tv. Amanda helped me with my audio system controls in the garage before they started my service stuff. More

I'm very disappointed with Secor What has happened to Secor Subaru? Everyone that I have dealt with over the last five years, and five Subarus is gone. The new service department seem What has happened to Secor Subaru? Everyone that I have dealt with over the last five years, and five Subarus is gone. The new service department seems totally confused. For example: a few months ago I brought one of our Subarus in for service. I had an appointment but the first person to address me could not find my appointment on her computer. Then she went to a different computer and found it. Isn't their systems integrated? More recently I brought a different car in far a steering issue.: After an hour an a half I was told that they could not find the problem but the service tech thought I should consider new tires. He printed two estimates on my $89 bill - for finding nothing. I called the next day to set up an appointment for purchasing tires. The person I talked to seemed unable to access the quotes given me one day earlier and asked me to go out to my car and read her the description of the tires. Then after having to go look at something and call me back she gave me a price for each tire - no installation, etc. I told her I already had a price for the total "out the door." She was unable to access that. I have since bought the tires at $150 less from a local tire store. What has happened to Secor Subaru? More