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Secor Subaru - Service Center

New London, CT

4.7
1,199 Reviews

1,199 Reviews of Secor Subaru - Service Center

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April 12, 2024

Service was great and fine. I am however upset that I was told I couldn’t get a loaner car. I was told because it was “diagnostic” I didn’t qualify. But the car was getting fixe More

by EHAYWARD13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Secor Subaru responded

We appreciate your feedback and are glad to know you found our service great. We apologize for any inconvenience caused regarding the loaner car situation, we'll certainly take this into account moving forward. Thank you for choosing Secor Subaru!

April 12, 2024

Excellent customer service. They were able to get me an appointment next day when other dealerships were scheduling appointments 3 weeks out. They diagnosed and fixed the proble More

by EWONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Secor Subaru responded

Ewong, we're glad to know that our team at Secor Subaru was able to provide quick and efficient service for you. We appreciate your recommendation and see you next time! Safe travels in your repaired vehicle!

April 12, 2024

No issues. Press any, professional staff. Service done quickly. Price is a bit high, but acceptable for now. More

by FRANK.FRANCISCONI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Secor Subaru responded

Frank, we appreciate your feedback and are glad to know our team at Secor Subaru provided quick and professional service. We understand the concern about pricing - rest assured, we strive for competitive rates while maintaining high-quality work. Thanks again!

April 11, 2024

We worked seamlessly with Dan in finding a perfect used Subaru for our needs in a matter of a few days. Everything was provided for the ease of purchase and pick up - what else can one ask? More

by MSNITKIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Mirles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

Secor Subaru responded

We're delighted to know that Dan was able to assist you in finding the perfect used Subaru at Secor Subaru. We strive for seamless experiences like yours, and we appreciate your feedback!

April 10, 2024

The install was done very quick. Easy and painless experience. I would recommend secor to anyone. Buying the car was amazingly easy. Dan is definitely, THE MAN. Thanks Dan! More

by lanrelad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Mirles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Dube
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Secor Subaru responded

We're delighted to know that your experience with us at Secor Subaru was quick and easy! Thanks for recommending us, we appreciate it!

April 06, 2024

Service and tire repair went very smoothly. The waiting area was comfortable and timing for service was quick. Thank you More

by SHH99188
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Secor Subaru responded

Hi! We're glad to know that your service visit went smoothly and you found our waiting area comfortable at Secor Subaru. We appreciate the feedback, thank you!

April 06, 2024

I appreciate the honesty of the repair shop. I have dealt with other dealerships that will find a major repair even when you bring in car for oil change. I thought that I needed brake job and Se More

by jllevine52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Secor Subaru responded

Hi J L Levine! We're glad to know that you appreciated our honesty at Secor Subaru's repair shop. It's important for us that our customers trust us and feel comfortable with the services we provide. Thank you for your positive feedback!

April 05, 2024

The service was quick, efficient, and easy to schedule. Kaitlyn was friendly and made me feel comfortable. I will definitely return here for my next service. More

by SMITHJUL
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

Secor Subaru responded

We're glad to know Kaitlyn and our team at Secor Subaru provided you with quick and efficient service. We look forward to seeing you for your next visit!

April 05, 2024

Kyle was helpful and thorough. He addressed all my issues and the service was done quicker than I expected. More

by Reizha Clark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

Secor Subaru responded

Reizha, it's great to know that Kyle was able to provide you with the excellent experience we strive for at Secor Subaru. We appreciate your feedback and look forward to serving you again in the future!

April 05, 2024

As always, this team is very professional and very knowledgeable. It was an issue with back order on the parts. However, as soon as they came in that morning before 8 AM, I was able to schedule my app More

by SUDDETH.JAMES
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

Secor Subaru responded

We're glad to know that our team at Secor Subaru was able to keep you updated and provide a professional service. Thanks for your patience with the back order, we appreciate it!

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