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Secor Subaru - Service Center

New London, CT

4.6
1,319 Reviews

1,319 Reviews of Secor Subaru - Service Center

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November 28, 2022

Took car in on time and checked to make sure I did not have to pay!!!! All were very nice and respectful ! More

by Sbrock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joycelyn Mata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2022 -

Secor Subaru responded

Thank you for taking the time to tell us about this five-star experience! We hope that you have a great holiday and look forward to seeing you again at Secor Subaru!

November 25, 2022

They were very nice and professional but were unable to fix the problem, which is that when the lights on an auto, they don't go off when I turn off the car. They did identify some other minor issues, whic More

by zekelydia
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Connolly
Nov 28, 2022 -

Secor Subaru responded

Thank you for providing us with this feedback! We're glad to hear that your visit with us went smoothly but we're sorry to find that we couldn't resolve the issue. Feel free to contact us if you have any additional questions. Shawn Murray - Service Manager - smurray@secorauto.com

November 22, 2022

I came in for an alignment review and then alignment. The service rep was very friendly and helpful and a coupon from the dealership made the alignment a good deal. Plus my car got safety checked, washed More

by ETBMW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joycelyn Mata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2022 -

Secor Subaru responded

Thank you for sharing your excellent visit! We hope to provide you with this level of service for all future visits! -Secor Subaru

November 22, 2022

The dealer performed the service required in a professional manner and returned a clean car. More

by ROBERTDANABURGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
3.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2022 -

Secor Subaru responded

Thank you, Robert! We're happy we could help make this an easy service visit! - Secor Subaru

November 18, 2022

Great service! Jocelyn was wonderful! Had me in and out in a very reasonable time. More

by LARRYB101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joycelyn Mata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2022 -

Secor Subaru responded

This is what we love to hear, Larry! Jocelyn and the rest of our team look forward to seeing you next time at Secor Subaru!

November 08, 2022

When I wait for the car it is a friendly, knowledgeable and professional staff that provides info on the task at hand. More

by CHRIS_HAUSMANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know their names
Nov 09, 2022 -

Secor Subaru responded

Thank you, Chris! We're glad that our team has made your visit to Secor Subaru so enjoyable! We'll see you next time!

November 04, 2022

I recently had some work done on my 2015 Forester and could not have been more pleased with the service I received and the staff I dealt with. Excellent service department! And I love my Subaru! When More

by Joan
Recommend Dealer
Yes
Employees Worked With
Joycelyn Mata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Connolly
Nov 04, 2022 -

Secor Subaru responded

Hi Joan, We're so happy we could provide five-star care to your 2015 Subaru Forester at Secor Subaru! Our team appreciates your great review and looks forward to more great service experiences for you in the future! Thank you!

November 03, 2022

Worked with them before. Good customer service and support. Will work with you to get car back More

by JPCOLLINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2022 -

Secor Subaru responded

Hello, Please contact Shawn Murray at Secor Subaru with your feedback. Let us help get this to a 5 Star approval for future visits. (860) 442-2323 ext 245

November 02, 2022

The scheduler was friendly and efficient when I called to make an appointment. The service rep was friendly and knowledgeable when I checked in. The service was prompt and complete. Only the check out was ve More

by MHOOVER10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2022 -

Secor Subaru responded

Thank you for the wonderful feedback! Our Secor Subaru team appreciates your business and looks forward to serving you again in the future!

October 28, 2022

The Dealership was fast and efficient. Great customer service and knowledgeable mechanics. Gave me a rental car until mine car was finished. More

by Deeghan73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Eggert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joycelyn Mata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Culley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kayleigh Sweet-Trew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The person that sold us our car. Frank or free the desk around the partisan by the window. He was excellent, very caring person. , Kevin O'Donovan, Sarah Connolly, Dan Smith
Oct 28, 2022 -

Secor Subaru responded

Thank you for the fantastic feedback! We appreciate you trusting the Secor Subaru team with your service needs and hope to see you again next time!

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