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Secor Subaru - Service Center

New London, CT

4.6
1,320 Reviews
Call Service Center (860) 442-2323

1,320 Reviews of Secor Subaru - Service Center

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January 12, 2022

It used to be good, but my last visit took too long, about 3 hours wait for oil change/tire rotation/alignment. More

by Annie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
Report | Print
Feb 21, 2022 -

Secor Subaru responded

We apologize for the wait time and appreciate your patience during these unpredictable times. We hope to see you again so we can provide five-star care next time. Thank you, Lauren McGloin - Service Manager - (860) 442-2323 ext 245

January 11, 2022

They are very accommodating with appointments and have excellent customer service and vehicle service. I’ve been a customer for 18 years More

by SALUTIBEST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joycelyn Mata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin O'Donovan, Lauren McGloin
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Jan 12, 2022 -

Secor Subaru responded

Thank you for being a Secor Subaru customer! We're truly grateful for all of your support over the past 18 years and we look forward to seeing you at your next visit. Take care!

January 11, 2022

Great customer service! They Always go above and beyond.I Would not go anywhere else! More

by JTSLOAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joycelyn Mata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Dupont, Lauren McGloin, Nick Hander
Report | Print
Jan 12, 2022 -

Secor Subaru responded

Thank you for your confidence in the Secor Subaru team! We're grateful for your support and look forward to seeing you at your next visit!

January 05, 2022

The services were excellent. I was happy to have loaner The services were excellent. I was happy to have loaner car for the day. The services were explained to me More

by MARK.DATUM
Recommend Dealer
Yes
Employees Worked With
Nick Hander
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Jan 06, 2022 -

Secor Subaru responded

This is great to hear, Mark! Thank you for taking the time to leave us your great five-star review! - Secor Subaru

December 28, 2021

Never registered my Outback as a certified vehicle but made good on a repair that was a warranty item More

by LPI
Recommend Dealer
Yes
Employees Worked With
Paul Holden
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren McGloin
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Feb 21, 2022 -

Secor Subaru responded

We appreciate your honest feedback but are disappointed to see we didn't earn higher than three stars this time. Please don't hesitate to reach out to discuss the situation so I can understand more about how to improve in the future. Thank you, Lauren McGloin - Service Manager - (860) 442-2323 ext 245

December 21, 2021

Service was OK. Did not communicate with me when the vehicle was ready to be picked up More

by GSM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joycelyn Mata
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Hander
Report | Print
Jan 10, 2022 -

Secor Subaru responded

We appreciate the honest feedback. We will present this to our team and use it to improve future visits. We hope to see you next time to provide a five-star experience. Thank you, The Secor Service Team - (860) 442-2323

December 20, 2021

Service was completed in a timely manner and the vehicle was washed and vacuumed, nice touch. More

by Koloni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hander
Report | Print
Dec 20, 2021 -

Secor Subaru responded

Thank you for sharing your experience! It was a pleasure having you visit us here at Secor Subaru and we hope to see you again in the future!

December 15, 2021

Car was picked up & returned just as promised. New to me to do it this way but perfect because it snowed and I don't drive in snow! More

by Jade Greene
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jay who picked up & returned car was exceptionally nice!, Lauren McGloin, Nick Hander
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Dec 16, 2021 -

Secor Subaru responded

Thanks for sharing your experience, Jade! Our team looks forward to serving you again in the future! - Secor Subaru

December 14, 2021

We bought our Forrester new two years ago and have used the Secor dealership for our maintenance. We’re completely satisfied with every aspect of our experience. More

by Grands
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joycelyn Mata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren McGloin
Report | Print
Dec 15, 2021 -

Secor Subaru responded

We're so happy to hear this! Thank you for trusting the Secor Subaru team with your Forester. We appreciate your continued support and look forward to your next visit!

December 12, 2021

Good service. Very professional and courteous. Friendly and efficient. Always available to answer any questions. More

by VALERIE.CLARK57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
Report | Print
Dec 14, 2021 -

Secor Subaru responded

Thank you for the kind feedback about our team! We appreciate your business and hope to see you again next time here at Secor Subaru!

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