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Secor Subaru - Service Center

New London, CT

4.6
1,320 Reviews

1,320 Reviews of Secor Subaru - Service Center

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December 08, 2021

Lauren, Secor's Service Manager, is the best I have ever met. And I have owned many different brands of cars over the last 50 years. I have done business with the two other Subaru dealers in the area. More

by SLZPE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin, Nick Hander
Dec 09, 2021 -

Secor Subaru responded

Thank you for trusting Lauren and our team at Secor Subaru! We're so happy that you love the brand as much as we do!

December 08, 2021

Very neat and clean with good customer service. I was given a great loaner car! More

by HEATHERPICAZIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joycelyn Mata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Hander
Dec 10, 2021 -

Secor Subaru responded

This is awesome feedback, Heather! Thank you so much for taking the time to leave us your five-star feedback!

December 01, 2021

Too many calls to fix the problem. Not happy with Subaru. Won't get another More

by LPLACK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Hander
Jan 10, 2022 -

Secor Subaru responded

Hello - We apologize for any frustration that may have occurred with your Subaru service needs. We hope that in the future you will give us a chance to re-earn your trust in our company and our brand. If there is any way we can be of further service, please do not hesitate to contact us. (860) 442-2323 ext 245 -

November 27, 2021

I'm pleased to write a few words about Secor's wonderful staff, and the services they have provided to me and my Forester. At the reception counter, Jocelyn is always friendly and helpful, and gives you he More

by RSH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joycelyn Mata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren McGloin, Nick Hander
Nov 30, 2021 -

Secor Subaru responded

Thank you for taking the time to share this wonderful feedback! We're truly grateful for your support and look forward to your next visit with us here at Secor Subaru!

November 27, 2021

Highest possible kudos for everyone I've had the pleasure to meet, speak, and learn from at Secor Subaru. They have exceeded my expectations on all occassions I've visited, wether it be for a question(many), More

by RSH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joycelyn Mata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren McGloin, Nick Hander
Nov 30, 2021 -

Secor Subaru responded

We're so glad to hear it! Thank you so much for trusting Secor Subaru to care for your beloved Forester! We look forward to providing the same level of five-star care next time!

November 27, 2021

Polite, organized and happy to answer a lots of questions. As a woman, I feel comfortable there! More

by EMMET.COSGROVE
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
Nov 30, 2021 -

Secor Subaru responded

We're so happy the Secor Subaru team could earn your five-star rating! Thank you for being a loyal customer!

November 26, 2021

I would rather not comment at this time. I've already I would rather not comment at this time. I've already conversed with two people. More

by JEANCMURRAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lauren McGloin, Nick Hander
Jan 10, 2022 -

Secor Subaru responded

Thank you for taking the time to leave us a review. If your concerns have not yet been resolved, please feel free to contact me directly. Thanks again, Robert Dupont - Internet Sales Manager - 860-442-2323

November 19, 2021

I spoke with Lauren when making my appointment for service. She was delightful and most accommodating in her response. I asked that the clock in my car be set to the new daylight savings time becaus More

by JOYBEAU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
Nov 22, 2021 -

Secor Subaru responded

We appreciate you bringing this information to our attention. We encourage you to reach out to us to discuss any concerns you may have so we can help resolve them. We hope to see you again for your next routine appointment! Thank you! - Secor Subaru

November 11, 2021

Staff is always friendly, loaner car was clean and nice, car fixed in timely manner. More

by CODIE0525
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joycelyn Mata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Hander
Nov 11, 2021 -

Secor Subaru responded

Thank you for this wonderful feedback! We're so happy to have you as a Secor Subaru customer and look forward to your next visit!

November 07, 2021

Great, almost immediate, service for new taillight. Believe it was Lauren that provided service. Could not have been better..vac and wash car, too!!! More

by KLYNN.SHORE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
Nov 09, 2021 -

Secor Subaru responded

We appreciate your great feedback, Klynn! It means a lot to hear Lauren gave you awesome care during your visit to Secor Subaru! Thank you for rating us five stars!

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