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Secor Subaru - Service Center

New London, CT

4.6
1,320 Reviews

1,320 Reviews of Secor Subaru - Service Center

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October 19, 2021

Exceptional service. The front office customer service person was kind and I was given exact instructions as to what would take place during my visit and was gotten out in record time. Everything was acco More

by TIM@GLASCOHVAC.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joycelyn Mata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Hander
Oct 20, 2021 -

Secor Subaru responded

We're happy to hear the team provided excellent service to you during your visit! Thank you for rating Secor Subaru five stars! We look forward to seeing you at your next appointment!

October 17, 2021

Worst Subaru dealer service experience in my life (58 years). Will NEVER use them again More

by RATTKEVICH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick
Nov 08, 2021 -

Secor Subaru responded

Thank you for bringing this to our attention. I'd like to learn the details of your visit to get a better understanding of what went wrong. Please contact me at your earliest convenience. Thanks, Lauren McGloin - Service Manager - (860) 442-2323 ext 245

October 10, 2021

My tech Nick H was outstanding, kept me well informed about a serious brake issue for my daughter's Forester. Most helpful! More

by BEARS8166
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hander
Oct 12, 2021 -

Secor Subaru responded

Thank you for your confidence in Nick and our team at Secor Subaru! Let us know how we can assist in the future!

October 07, 2021

We scheduled an oil change at Secor Subaru. I arrived on time and I was greeted & helped immediately. I waited in the customer area, received a text message when my car was ready. My car was also washed & More

by Mary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Royster
Oct 07, 2021 -

Secor Subaru responded

It's so nice to hear that the Secor Subaru team gave you five-star care, Mary! We are grateful to have you as a customer and we look forward to seeing you next time!

October 07, 2021

The wait for my outback’s last service was longer than ever before. I was told 1-1/2 giurs to 2 hours. It took almost 3 hours. More

by STEPHANIEBRANDON0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure who I spoke to there.
Oct 08, 2021 -

Secor Subaru responded

Thank you for your honest feedback, Stephanie. We understand your frustration and we assure you we're doing our best with our staff shortage as possible. If you are interested in discussing the experience, please don't hesitate to reach out. - Lauren McGloin - Service Manager - (860) 442-2323 ext 245

September 30, 2021

Pleasant and easy check in. Fair prices. Clean waiting area with snacks. However, I arrived about an hour early but they couldn’t accommodate, came back at my appointment time and waited for about 2 hours More

by Steffanie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hander
Oct 08, 2021 -

Secor Subaru responded

Thank you for your honest review, Steffanie! We wish we could've provided you with a more efficient appointment, but hope to earn your business again. Thanks, Lauren McGloin - Service Manager - (860) 442-2323 ext 245

September 29, 2021

Great service . WillComeBack in the future for all my Great service . Will Come Back in the future for all my car needs .. Cleaned waiting area. Good Coffee! More

by Beth Hogan
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick Hander
Sep 29, 2021 -

Secor Subaru responded

It means so much to hear our team provided five-star care to you! Thank you, Beth! - Secor Subaru

September 28, 2021

Very professional. Helpful with pick up and drop off. Secor had a coupon too which always helps when you are maintaining more than one vehicle More

by CATHAYADAMS65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The mechanic who fixed Kate’s window!! , Lauren McGloin, Jean Canela, Nick Hander
Sep 29, 2021 -

Secor Subaru responded

We're so happy the Secor team made your visit a five-star experience! Thank you so much for leaving us your great review and rating! We'll see you next time!

September 27, 2021

Was able to make an appointment for Check Engine Light for the next day, which was resolved in just minutes, at no charge (under warranty). Thank you! More

by SCOTTROGERSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Canela
Sep 28, 2021 -

Secor Subaru responded

Our team will be so glad to hear they've made this a great experience for you! Thank you, Scott! - Secor Subaru

September 24, 2021

Concerned about the constant turn over in personal. You Concerned about the constant turn over in personal. You have some employee problems that are making people unhappy More

by GREEN1550
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin, Jean Canela, Nick Hander
Oct 08, 2021 -

Secor Subaru responded

Thank you for expressing your concern regarding our employee turn-around. If you have any comments regarding your recent service, we invite you to reach out. Thanks, Paul Holden - General Manager - (860) 442-3232

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