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Secor Subaru - Service Center

New London, CT

4.6
1,325 Reviews

1,325 Reviews of Secor Subaru - Service Center

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July 11, 2021

The service advisor nick was amazing to work with he knows his stuff and in my eyes should be running the show in service he is the sole reason I will continue to go to SECOR Subaru More

by DENISE2CT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Canela, Nick Hander
Jul 13, 2021 -

Secor Subaru responded

It means so much to hear that our team has provided consistent care to you all these years! We value you as a Secor Subaru customer and look forward to seeing you at your next service visit!

July 08, 2021

We have two Subaru's through Secor and the service has always been amazing. At this point, feels like family. Recently, I made an appointment to have our first forester checked out--didn't have heat or More

by Jennifer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin, Jean Canela
Jul 08, 2021 -

Secor Subaru responded

Jennifer, we are so happy that you are a part of our Secor Subaru family. We love taking great care of you and your Subarus! It's great to know our team can earn your loyalty.

July 05, 2021

Scheduled on time and completed quickly. Very pleased.with the way it was handled. More

by LTKPR
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bryan Carambot, Jean Canela
Jul 07, 2021 -

Secor Subaru responded

Thank you for visiting us at Secor Subaru! We appreciate your 5-stars! See you next time!

July 05, 2021

The staff was friendly and called me when it was clear that it was going to take longer than I had realized. More

by MFBNLCT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Carambot
Jul 07, 2021 -

Secor Subaru responded

Thank you for the positive feedback about your recent visit to Secor Subaru!

June 29, 2021

This was the worst automotive service I have ever received. The car was there for a week with out being touched. The service advisor number given to us to text was ignored and we had to call repeated More

by JUNIE9175
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Hander
Jul 15, 2021 -

Secor Subaru responded

We are disappointed to see the low rating and would like to address these concerns with our team. Please reach out to me so I can hear about this situation and help provide a better experience next time. Thank you, Lauren McGloin - Service Manager - (860) 442-2323 ext 245

June 29, 2021

From the day I stopped in to inquire about buying my Subaru I felt like I was coming home. I feel I'm most always treated fairly. More

by TIGA34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Holden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chocolat Secor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Eggert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren McGloin
Jun 30, 2021 -

Secor Subaru responded

Thanks for the awesome review! We're so happy to have you as part of the Secor Subaru family!

June 28, 2021

The front desk staff member who checked me was rude and inattentive. When I mentioned I thought my gas mileage was off all the gentleman man offered was to keep my car for several days and drive it around… More

by VMICHOP2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Hander
Jul 15, 2021 -

Secor Subaru responded

We apologize for the recent interaction you had with one of our team members. I would like to know more about your recent experience so I can prevent this from happening again and repair our relationship with you. Lauren McGloin - Service Manager - (860) 442-2323 ext 245

June 24, 2021

Great service! Came in for a recall. Quick and easy. More

by opegler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin, Jean Canela
Jun 24, 2021 -

Secor Subaru responded

Thank you for choosing Secor Subaru, we appreciate your positive feedback!

June 24, 2021

Friendly and quick service provided to me on my Subaru crosstrek. I would go again to have my car serviced at secore Subaru!! It was great More

by MIKE.FUSARO75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Carambot
Jun 24, 2021 -

Secor Subaru responded

We are honored to receive your support, Mike. Thank you! - Secor Subaru Team

June 22, 2021

Made an appointment. We were told it would take 45 minutes to check a bolt that was part of a recall on our Forester. After 2 hours we had to leave but made another appointment. After waiting 3 hour More

by Cbstone78
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jean Canela, Nick Hander
Jul 12, 2021 -

Secor Subaru responded

We appreciate your input and will address these concerns with our team. Please reach out to me so I can hear more about this situation and help provide a better experience next time. Thank you, Lauren McGloin - Service Manager - (860) 442-2323 ext 245

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