Secor Subaru - Service Center

Another outstanding service visit The folks at Secor Subaru have consistently provided me with a 5 star experience during the 6 years I’ve owned my Forrester. They are friendly, polite The folks at Secor Subaru have consistently provided me with a 5 star experience during the 6 years I’ve owned my Forrester. They are friendly, polite, efficient and honest about what your vehicle needs or might need at a future service visit. The waiting area is comfortable, clean, with good provision of fast internet and areas to work if needed. My vehicle was taken in at the appointment time and comprehensive service completed within the time promised. Other dealerships should take note of how this shop conducts its business and treats its customers with respect. More

Honest responses, efficient communication, friendly service all adds up to what I have become used to getting in the Secor service department... will continue to service here for sure service all adds up to what I have become used to getting in the Secor service department... will continue to service here for sure More

Oil change, multipoint inspection I walked in after work at 4:00 to see if they had time for an oil change. Of course they did. Service, car wash and vacuum done in under one hour. I walked in after work at 4:00 to see if they had time for an oil change. Of course they did. Service, car wash and vacuum done in under one hour. Thank you! More

I love Secor Subaru. They always provide friendly service and are happy to answer all of my questions. I never thought it was possible to love a vehicle, but I LOVE my Forester. Secor Subaru made that possib and are happy to answer all of my questions. I never thought it was possible to love a vehicle, but I LOVE my Forester. Secor Subaru made that possible for me. More

The service we received from Laura was outstanding!!! All heads were well heard , assessed and appropriately worked on. It was also extremely helpful to utilize the shuttle service to pick up my vehicle All heads were well heard , assessed and appropriately worked on. It was also extremely helpful to utilize the shuttle service to pick up my vehicle when service was complete More

the service was exceptional, I was in for 3 recalls the service was exceptional, I was in for 3 recalls which was unfortunate, but they made the experience painless and went out of their way for my con the service was exceptional, I was in for 3 recalls which was unfortunate, but they made the experience painless and went out of their way for my convenience More

Terrible communication in the customer service department. Took one week and four phone calls to get an initial appointment. No one called me back even after I had left two voicemails three days a department. Took one week and four phone calls to get an initial appointment. No one called me back even after I had left two voicemails three days apart. Once they had the car it took three days to get diagnostics results, even after calling and asking for updates. No follow up contact from service manager or parts manager though I was told multiple times I would hear from them. The customer service staff was kind and understanding but ineffective. Lots of miscommunication. I am done with this place. More

Superb service all around! I came in for three different parts recalls, and it turns out I needed an oil change, tire rotation, and cabin air filter replacement. And this was all covered in my warranty. THA parts recalls, and it turns out I needed an oil change, tire rotation, and cabin air filter replacement. And this was all covered in my warranty. THANKS! More

Just needed an oil change, Lauren was ready to go once I pulled in. Wait wasn't bad, waiting room was comfortable and clean as always. pulled in. Wait wasn't bad, waiting room was comfortable and clean as always. More

The work is always done with excellence. There is always a prompt resolve to a problem with my car. I never have to wait long for an appointment. They are always on time while I wait. I am There is always a prompt resolve to a problem with my car. I never have to wait long for an appointment. They are always on time while I wait. I am offered transportation to a location other than the waiting room. But the way the waiting room is always clean and comfortable so why leave. Thank you for your service. . More