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Secor Volvo Cars

New London, CT

4.8
1,479 Reviews
Secor Volvo Received the 2025 CT Volvo Dealer of the Year Award for the 6th consecutive year as well as the 2025 Consumer Satisfaction Award for the 8th year in a row - Consumer Satisfaction Awards recognize the top 10% of auto dealerships delivering exceptional customer service.
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575 Broad Street

New London, CT

06320

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Showing 1,479 reviews

July 18, 2017

Very happy I just purchased my 6th used Volvo wagon since I have been married (23 years). So we are serious Volvo customers. Diane Gebhard found me exactly the c More

by Laura Graham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diane Gebhard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arnold Eininger
Jul 21, 2017 -

Secor Volvo Cars responded

Laura, we're happy that you're happy! You truly are a serious Volvo customer, and we thank you for choosing Secor Volvo for your 6th. We are glad to hear that Diane and Arnold were able to get you the car you were looking for. We hope you enjoy it and let us know if we can help you with anything else. We look forward to seeing you again when it comes time for #7! Best wishes, Bob Doyle, General Sales Manager

July 12, 2017

Good Choice They were very helpful finding the right car for me in a timely manner. Definitely would recommend to friends and family. Diane and Arnold were very f More

by mhatten
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diane Gebhard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arnold Eininger
Jul 12, 2017 -

Secor Volvo Cars responded

Hello, Thank you for taking the time to write to us. We appreciate your feedback as well as your 4.8 star rating. I am pleased to hear you had an excellent car-buying experience with us. Diane and Arnold are both awesome and we are lucky to have them on our team. Thank you for recommending Secor & we look forward to working with you again in the future. Safe travels. Sincerely, Bob Doyle, General Sales Manager

July 06, 2017

Excellent service; no pressure, friendly & efficient! Car shopping typically creates a lot of angst for me however the minute my husband and I walked in, from the welcoming receptionist to our salesman, O More

by NSH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Owen Van Rossum
Jul 07, 2017 -

Secor Volvo Cars responded

Hello, We greatly appreciate your wonderful five star review. I am happy to hear you had a positive & excellent experience with us. Owen is outstanding & we are honored to have him on our team. Thank you shopping at Secor & we hope to see you again soon. Please enjoy your new Volvo! Sincerely, Bob Doyle, General Sales Manager

July 03, 2017

No pressure sale I found my purchasing experience to be "civilized"--no pressure sales tactics and my feeling as if I were being circled by sharks. Stephen Plona was More

by June
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob and Arnold
Jul 05, 2017 -

Secor Volvo Cars responded

Hello June, Thank you so much for your five star review/rating. At Secor, we like to treat our customers like family, and our main goal is to ensure that you leave 100% satisfied. Thank you for shopping at Secor & we look forward to working with you again soon. Safe travels! Sincerely, Bob Doyle, General Sales Manager

June 30, 2017

Good job, Thankyou. My wife and I worked with two sales persons DeWayne and Stephen, I would like to thank them for taking the time to listen not just try to get us to pu More

by money
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DeWayne Dockins, Stephen Cardoza
Jun 30, 2017 -

Secor Volvo Cars responded

Hello, We appreciate your five star review/rating. We are honored to have Dewayne & Stephen on our team. Thank you for visiting Secor & we hope to see you again soon. Sincerely, Bob Doyle, General Sales Manager

June 06, 2017

XC90 vehicle service I did not purchase the vehicle from Secor Volvo. I wanted to take it to a Volvo dealership not only for a check engine light being on but I wanted t More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle, Kenny and Eric.
Jun 30, 2017 -

Secor Volvo Cars responded

Hello Bob, Thank you so much for your 4.8 star review/rating. I am happy to hear you enjoyed your experience with us. We appreciate you choosing Secor & we look forward to working with you again soon. Sincerely, Eric Weiss, Service Manager

May 31, 2017

fanastic purchase process Wonderful experience with Dewayne Dockins and feature demo by Stephen Cardoza. Thank you also you Arnold for helping to get us out the door !! Tha More

by Dave Mary Rouse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arnold Eininger, DeWayne Dockins, Stephen Cardoza
May 31, 2017

Very pleasant experience Our sales person, Erica, what a wonderful sales person she is! Very down to earth lady, and very knowledgeable when she explained the features of our More

by Don and Jayne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arnold Eininger, Erica Symonds
May 31, 2017

Smooth Car Buying Experience Dewayne made my particular car buying experience at Secor an excellent one. I am a straight forward, straight shooting kind of guy and that's the same More

by Car
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DeWayne Dockins
May 25, 2017

Positive experience We perhaps feel like a lot of other people in that purchasing a new car has always felt like it was going to be stressful. That is probably the reaso More

by volvo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arnold Eininger, Erica Symonds
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