Stephen Plona
Stephen Plona at Secor Volvo Cars
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Stephen Plona

Sales & Leasing Consultant

Secor Volvo Cars

575 Broad Street
New London, CT 06320

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4.9
176 Reviews

Dealership Experience

35 yrs, 3 mos

Industry Experience

39 yrs, 11 mos

4.9

176 Reviews

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176 Reviews of Stephen Plona

March 24, 2024

Dealership Rating
Employee Rating

Service department was not helpful and delayed my service. Not impressed at all wasted most of my day following up with them. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 25, 2024

Secor Volvo Cars responded

I was sorry to hear that you found our service department not helpful. I would be interested to learn more details and assist if possible. Please feel free to contact me at your convivence. Thank you. Eric Weiss Parts and Service Director Secor Volvo Cars eweiss@secorauto .com 860-442-3232 x103

March 09, 2024

Dealership Rating
Employee Rating

Superb Volvo service department. Consistently excellent over many years across multiple vehicles. Eric has gone way above what's merely necessary to ensure every service visit is to More

by DRDRUGDEV
Recommend Dealer
Yes
Mar 11, 2024

Secor Volvo Cars responded

We're glad to know that you've consistently had excellent experiences with Eric and our service department at Secor Volvo Cars. We look forward to serving you again! Safe travels!

March 02, 2024

Dealership Rating
Employee Rating

We are very happy with the Secor Volvo dealership and service, but since we are old s as nd only have our volvo, having a service is hard on us. We wish Secor had a loaner or could provide a ride. More

by STONEHOLM
Recommend Dealer
Yes

Other Employees Tagged: Eric Weiss, Julie Mei

Mar 04, 2024

Secor Volvo Cars responded

We're so glad to know you've had a positive experience with our dealership and service at Secor Volvo Cars. We appreciate your feedback about the loaner car situation, it's something we'll definitely consider for future improvements. Thanks for choosing us!

March 02, 2024

Dealership Rating
Employee Rating

Excellent service. Julie was very knowledgeable. Answered all my questions. The loaner car was perfect! More

by MELODY.PHIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Julie Mei, Steve Matters

Mar 04, 2024

Secor Volvo Cars responded

We're glad to know you had an excellent service experience with Julie at Secor Volvo Cars! We always aim to provide knowledgeable assistance and convenient solutions. Thanks for the review!

January 20, 2024

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Employee Rating

The service team is responsive and accommodating. Repairs are done right and honestly. There are no sales pressures for suggested service work recommendations made. More

by ABE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 22, 2024

Secor Volvo Cars responded

We're glad to know that our service team at Secor Volvo Cars met your expectations! We always aim for honest and pressure-free experiences. Thanks for the positive feedback, we appreciate it!

January 11, 2024

Dealership Rating
Employee Rating

My overall experience was amazing. Steve was very welcoming and diligent and reviewing all the features the vehicle had. He was very thorough and made sure I was comfortable with the v More

by anthony.andrade57
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 12, 2024

Secor Volvo Cars responded

Hi Anthony! We're so glad to know that Steve made your experience at Secor Volvo Cars a memorable one. We appreciate the recommendation and are here if you need anything else!

January 10, 2024

Dealership Rating
Employee Rating

I have only had the Volvo XC60 for 4 days so it's difficult to offer in depth comments, but as of todate Mr.Plona and Secor are 5 star. More

by millers1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve Matters

Jan 11, 2024

Secor Volvo Cars responded

We're glad to know you've had a positive experience with Mr. Plona and our team at Secor Volvo Cars so far! We hope you continue enjoying your new Volvo XC60, thanks for the 5-star review!

December 17, 2023

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Employee Rating

Always a great experience. Fast service and very friendly! Steve in sales was one of the best sales people I’ve met. More

by Frank A
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Julie Mei

Dec 18, 2023

Secor Volvo Cars responded

Hey Frank, thank you for the 5-star rating! We're glad to know you had a great experience with Steve and our team at Secor Volvo Cars. We appreciate your kind words about the fast service! Safe travels!

November 03, 2023

Dealership Rating
Employee Rating

Just bought a new XC40. We had a great experience at Secor Volvo as always. Could not be happier with the new car. Stephen, Steven and Sean were so helpful. The process w More

by KCPARSONS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve Matters

Nov 06, 2023

Secor Volvo Cars responded

We're so glad to know that you had a great experience with us at Secor Volvo Cars! It's wonderful to learn our team was able to assist and make the process easier for you. Enjoy your new XC40, we appreciate your support!

September 17, 2023

Dealership Rating
Employee Rating

Every one is very polite, attentive and knowledgable, always a good experience when we go. More

by riversidebillings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Julie Mei

Sep 18, 2023

Secor Volvo Cars responded

Thank you for being a Secor Volvo Cars customer! We look forward to your next visit!

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