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Secor Volvo Cars
New London, CT
1,506 Reviews
Secor Volvo Received the 2025 CT Volvo Dealer of the Year Award for the 6th consecutive year as well as the 2025 Consumer Satisfaction Award for the 8th year in a row - Consumer Satisfaction Awards recognize the top 10% of auto dealerships delivering exceptional customer service.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 4:30 PM
Tuesday 7:30 AM - 4:30 PM
Wednesday 7:30 AM - 4:30 PM
Thursday 7:30 AM - 4:30 PM
Friday 7:30 AM - 4:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 4:30 PM
Tuesday 7:30 AM - 4:30 PM
Wednesday 7:30 AM - 4:30 PM
Thursday 7:30 AM - 4:30 PM
Friday 7:30 AM - 4:30 PM
Saturday Closed
Sunday Closed
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Showing 1,506 reviews
April 14, 2026
always nice and professional, knowledgeable. have had vehicles since 2010 and about to buy a third car have had vehicles since 2010 and about to buy a third car More
by wilcoxbrady65
April 12, 2026
Excellent and timely service. Treated with respect and all my questions were answered by Steve Plona. Treated with respect and all my questions were answered by Steve Plona. More
by DWEINSCHENKER
Employees Worked With
April 11, 2026
Extremely knowledgable service reps. Courteous. Promises were kept. Timing met. Excellent experience. This is from someone who spent 40 years in the automotive business. Courteous. Promises were kept. Timing met. Excellent experience. This is from someone who spent 40 years in the automotive business. More
by TFG
April 07, 2026
Had a software issue after a remote upgrade. Called Secor service late on a Thursday afternoon, was given a Friday 8:30 am appointment and issue was resolved while a waited at dealership. Great Called Secor service late on a Thursday afternoon, was given a Friday 8:30 am appointment and issue was resolved while a waited at dealership. Great service. More
by JFINGERUT
April 01, 2026
SECOR Volvo does an awesome job of taking care of our company vehicles I have total confidence in knowing our new Volvos are getting the best care and service available. Friendly service advisors and company vehicles I have total confidence in knowing our new Volvos are getting the best care and service available. Friendly service advisors and good technicians make the dealership number one More
by bruceminer
March 31, 2026
I find the entire staff - sales, contract & maintenance to be extremely helpful thorough and friendly. to be extremely helpful thorough and friendly. More
by randy.fahey
March 16, 2026
Car serviced on time. I had regular maintenance done. Very happy with the communication. We take the car there for all of its services. I had regular maintenance done. Very happy with the communication. We take the car there for all of its services. More
by jkohanim
March 14, 2026
Very rude and unprofessional service department. Brought 2024 car in for heater issue and was told the cool air side vents balances off the hot air coming from center vents , that is how it work! I Brought 2024 car in for heater issue and was told the cool air side vents balances off the hot air coming from center vents , that is how it work! I was told. At 64 degrees car is too hot. Also issue with rear speakers, they will not work with front speakers for surrond sound, was told that is how it works. More
by dbruzik
Employees Worked With
February 23, 2026
Very good service. Edward who.service my car did exceptional job explaining new updates. He also explained condition of the tires Edward who.service my car did exceptional job explaining new updates. He also explained condition of the tires More
by mrunia77
February 10, 2026
I had an emergency situation with my 2013 Volvo XC70. Car hadn't started all day Sunday. Thought it was a dead battery but signs indicated it was something different. Contacted one of Secor's mechanics t Car hadn't started all day Sunday. Thought it was a dead battery but signs indicated it was something different. Contacted one of Secor's mechanics that I know and described my issue. He said most likely a starter. Was able to make a same day appointment. Car brought to Secor by AAA. Turned out I needed a new starter AND battery. Both were in stock. The parts were replaced in a very timely manner. My service advisor and the mechanics that dealt with my car were first rate. I'm very happy to have been able to get my car back on the road so quickly. Certainly makes me want to keep my Volvo up and running because it's a pleasure doing business with the people at Secor Volvo in New London. More
by WBILLEJ
