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Secor Volvo Cars - Service Center

New London, CT

4.8
996 Reviews

996 Reviews of Secor Volvo Cars - Service Center

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April 02, 2018

Dependable Service I recently had a scheduled maintenance and, while expensive (my bad for buying this car!), the service was courteous and done on time. Staff is very More

by DSDRD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sorry, can't remember!
April 02, 2018

Best Service Department I have been a Volvo customer for 8 years and have always experienced great service from Secor Volvo. They are extremely responsive and courteous. They More

by STEPHANIE.K.HALL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 02, 2018

Excellent vehicle service and customer service. I put on a lot of miles and this service team has always been very helpful. They fully describe the service required and have options for me. More

by Ross' Volvo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Rose
February 21, 2018

Oil Change and tire check First time in with my used 2008 XC90...needed an oil change and tire rotation. Had a problem with the tire system sensor and determined that two of t More

by rlpelletier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 09, 2018

Unscheduled repair I had an ignition issue with my Volvo and had to have it towed to the dealership after they had closed for the day. The next day I spoke with Eric and More

by Ralph Lamb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2018

Service Response Took my 2014 XC90 for small repair on tailgate part that had failed, New part was ordered, and I came in for the work to be done. After about 45 minu More

by Daniel Welch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Rose
January 09, 2018

I trust Secor Secor has serviced 3 of my Volvos over more than 20 years. They are competent at diagnosing problems with my car, repairs are done in a timely manner, More

by Eja426
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly took extra time to explain what needed fixing in detail and exceeded my expectations., Nick Rose
December 09, 2017

Out of state service needed Out of state on business Emergency service needed. Outstanding courteous, professional service was provided. Turned disaster into no problem at all. More

by BenG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 03, 2017

Satisfied with service. Service on my 2006 XC 90 ignition switch replacement was timely and installed. Also another problem was discovered and I was called an I authorized th More

by frankberg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erica Symonds
September 21, 2017

Never again I won't even put one star tried to rip me off for a service call went elsewhere had work done $250 cheaper I will never again have my car service here More

by Nycking
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nick Rose
Sep 25, 2017 -

Secor Volvo Cars responded

Thank you for your response we appreciate your comments. After our phone call and review of your concerns we apologize for any confusion on the required repairs.There are times when an independent shop may offer a lower repair price due to their reduced overhead.We only employee Volvo factory trained technicians that we continuously send to the latest schools.In addition we offer a lifetime warranty on most Volvo repairs.We feel this extra value is worthwhile to our customers.We hope after our discussion Nycking will continue to be our service customer.