Back

Secor Volvo Cars - Service Center

New London, CT

4.7
844 Reviews

844 Reviews of Secor Volvo Cars - Service Center

Sort by
May 15, 2024

Our 2016 xc60 suddenly started using oil with only 77k miles on it. Eric and his crew were able to have Volvo provide their extended warranty and make major engine repairs at no cost to me. As an owner of More

by MCANTER7080
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Engine mechanics
May 15, 2024 -

Secor Volvo Cars responded

We're glad to know that Eric and our team at Secor Volvo Cars were able to assist with your XC60's issue. It's great hearing we've restored your faith in the brand - thanks for choosing us as your dealership!

May 15, 2024

Great service and timely repairs. Tech and advisor went above and beyond. Professional and listened to me. More

by maxentstudios
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Maclean, Jay,
May 15, 2024 -

Secor Volvo Cars responded

We're glad to know our team at Secor Volvo Cars provided you with great service and timely repairs. Thanks for acknowledging their professionalism and attentiveness!

May 15, 2024

They always communicate well and are thorough with following up. We have a maintenance plan going forward. More

by STONEBEAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Secor Volvo Cars responded

We're glad to know you appreciate our communication and follow-up at Secor Volvo Cars. We look forward to continuing the maintenance plan with your vehicle!

May 11, 2024

x x x x x x x x x x x xx xxx x x x More

by Bill1936
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Secor Volvo Cars responded

Thank you for rating Secor Volvo Cars five stars, Bill!

April 27, 2024

Overall turned good, but the communication is weak between them and me. It was my first time to have that experience between the car insurance and repairing my car. So, in fact, I am deaf. It is ha More

by GUARDEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Phillips
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Pasternak
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Secor Volvo Cars responded

Hi Guardez! We appreciate your feedback and are glad to know that Laura was able to assist you effectively. We're always working on improving our communication at Secor Volvo Cars. Thank you for sharing your experience with us!

April 26, 2024

Julie was excellent. She arranged an earlier appointment that was greatly appreciated. Check in and status of the repair was communicated that avoided any surprises. More

by Chester367
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Secor Volvo Cars responded

Hi Chester, we're glad to know that Julie was able to accommodate your needs and keep you updated throughout the repair process at Secor Volvo Cars. We look forward to serving you again! Safe travels!

April 26, 2024

My son just called me and said there is low tire pressure on all tires. They are brand new! Call me at 585-737-4098 More

by Chester367
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Secor Volvo Cars responded

We're sorry to learn about the tire pressure issue on your son's new car. Our team at Secor Volvo Cars would be more than happy to assist you with this matter. Please call our service team directly at your earliest convenience. Thank you!

April 25, 2024

From start to finish, the entire team was excellent & I could not have asked for a better experience. More

by anthony.andrade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Secor Volvo Cars responded

Anthony, we're delighted to know that you had an excellent experience with our team at Secor Volvo Cars. Thanks for the great review!

April 18, 2024

Excellent work and service experience as always. Very happy with secor and the team. Thanks! More

by CHANOVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Secor Volvo Cars responded

Thank you for rating us five stars! We look forward to providing the best service for all your future automotive needs! - Secor Volvo Cars

April 12, 2024

Excellent service. Very responsive to my request to have the vehicle looked at immediately due to engine coolant issues. The team is very knowledgeable. More

by irenesullivanherrera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Secor Volvo Cars responded

Irene, we're glad to know our team at Secor Volvo Cars was able to assist you promptly and efficiently with your engine coolant issue. Thanks for the positive feedback!

1
...