Secret City Chrysler Dodge Jeep RAM

Bottom Line Up Front - between my recent two visits to Secret City Chrysler, Dodge, Jeep, Ram, the first being in total desperation, and the second in total delight that I got my car back, I interacted wi Secret City Chrysler, Dodge, Jeep, Ram, the first being in total desperation, and the second in total delight that I got my car back, I interacted with several wonderful people. All of them were extremely friendly and professional. These individuals include Nicky, Jonathan, Madison, and Chris. It’s not often that one experiences such qualified, welcoming, and responsive individuals in customer service, let alone so many of them. My experience with the Secret City service department was so thoroughly positive, I felt it necessary to write this equally comprehensive review. The full story - I live in Oak Ridge, and while on vacation with a large group of family members, my Challenger’s battery light came on while we were in downtown Gatlinburg. Once I turned my engine off, it wouldn’t start again. This set off a dark comedy of heart-rending events that included an all-afternoon wait for a tow truck, a dozen calls to service shops in the area, and ultimately $1,000 spent on tows and an unknown mechanic (recommended by the tow truck driver) who charged me $700 to replace my alternator and battery, only to tell me my “voltage regulator” was also broken and I’d have to find a way to get it to the dealership. Upon this news, I called a different towing company to get my car from Gatlinburg to Secret City the same day I was trying to figure out how to get 12 family members to the airport later that afternoon. Secret City assisted me with all my tribulations; evils that had kept me from sleeping soundly for days. Chris recommended a tow company and then introduced me to Madison who assisted me with a rental vehicle. Initially, after I spoke with the first mechanic in Gatlinburg, Secret City had said that their schedule was backlogged and they couldn’t look at the Challenger until the 14th of July, nearly two weeks after I had it towed there. However, when I spoke to Chris, he reassured me that they could look at it sooner than the 14th. Chris held true to his word, and the following business day after the 4th of July, I was called by Nicky from the Service Desk who informed me that the previous Gatlinburg mechanic had likely not replaced the alternator as he had said, and possibly broke the connection from the alternator to the car’s Powertrain Control Module (PCM). I asked Nicky to go ahead and order the new PCM. There was a waiting period of about 12 days for the new PCM to arrive, but as soon as it did, the service department repaired the vehicle and provided a most welcomed call that I could pick my car up. In summary, after a string of headaches and nightmares, Secret City ultimately provided a happy ending and I will not hesitate to take my vehicles there in the future. I highly recommend the service provided by Secret City and invite all future customers to experience the same caliber of service I experienced at a time when I needed it most. Sincerely, Devin Patterson More

Can we give a No Stars rating ? This is easily the most inept sales staff I have ever dealt with. Save your time. been trying to get a price on a used vehicle for 4 days now, and nothing. When you call the inept sales staff I have ever dealt with. Save your time. been trying to get a price on a used vehicle for 4 days now, and nothing. When you call them on it, they hang up on you, or say they'll get back to you. They NEVER do though More

I would like to compliment Joe Davis for his patience and kindness today. I am very pleased with my experience in purchasing my car from him. kindness today. I am very pleased with my experience in purchasing my car from him. More

this review is for your new dealership North knoxville cdjr. i want to compliment josh coffman for a great sales experience. he was most friendly and personable. enjoyed working wth him. even though i w cdjr. i want to compliment josh coffman for a great sales experience. he was most friendly and personable. enjoyed working wth him. even though i was not able to purchase a vehicle, he made my visit pleasurable. thank you very much! we will consider him in the future. and thanks to the finance folks for not making me wait hours only to tell me no! More

Awful experience. They don't know how to treat people More

I bought a used car here on the weekend when detailing was not available, so they made me a detailing appt. after the service they only cleaned about half of needed detailing. Within 2 weeks they were wan was not available, so they made me a detailing appt. after the service they only cleaned about half of needed detailing. Within 2 weeks they were wanting to buy my car back but will not willing to pay what I have put into it,struts, shocks, and tires on this vehicle and found it has been wrecked(supposedly had a good car fax report) there is something wrong with the driveshaft, suspension, possibly cv joints and the lifetime warranty will not cover unless something breaks. I will not go back to this dealership!!!!! More

Secret City Chrysler Jeep service department is fast. Brittany made sure that maintenance was done and my vehicle was returned when promised. I would recommend Secret City Jeep Chrysler to my family and Brittany made sure that maintenance was done and my vehicle was returned when promised. I would recommend Secret City Jeep Chrysler to my family and friends. More

My service advisor Jill was prompt in greeting me at time of arrival. She went through the services to be completed. She was professional, courteous and very personable. She kept me updated as to the status of arrival. She went through the services to be completed. She was professional, courteous and very personable. She kept me updated as to the status of my vehicle and apologetic when tech ran into a snag that prolonged my visit. Upon completion she went over work completed. I would love it if she were to remain my advisor. More

Fast,friendly and courteous! Kate Stone was on top of everything! Clearly an asset to Secret City! Thanks again for a job well done! Kate was knowledgeable about my Jeep and I like that on a service depa everything! Clearly an asset to Secret City! Thanks again for a job well done! Kate was knowledgeable about my Jeep and I like that on a service department!! More

Nikki our service advisor was wonderful. My car was completed quickly and on time. Also left Very clean. I would highly recommend them. Thank you completed quickly and on time. Also left Very clean. I would highly recommend them. Thank you More