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Security Dodge Chrysler Jeep Ram - Service Center

Amityville, NY

4.0
1,864 Reviews

1,864 Reviews of Security Dodge Chrysler Jeep Ram - Service Center

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February 13, 2020

I’ve been there 3 times for a service and all three times the experience has been great,but I didn’t keep up the good work guys!! More

by thefeds01
Recommend Dealer
Yes
Employees Worked With
Dianna Oneil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricardo Gomez, "Jimmy" (Dimitrios) Tsiolis, Sean Judge, Anthony Berta, Darrell Raeburn, Christina Estrella , Johan Corona
Feb 14, 2020 -

Security Dodge Chrysler Jeep Ram responded

Thank you for the wonderful review! We're happy to see that your expectations have been exceeded on all three visits! If we can be of further service, don't hesitate to let us know.

February 13, 2020

Amazing staff and service. Always helpful and accommodating. Got my truck done in a timely manner. Highly recommend. Pleasure to deal with. Always get outstanding service. More

by Matt_polz
Recommend Dealer
Yes
Employees Worked With
Keith , Michelle Scalise
Feb 13, 2020 -

Security Dodge Chrysler Jeep Ram responded

Matt, thank you for allowing us to assist you. The pleasure is all ours. We look forward to seeing you again.

February 12, 2020

Great place. Always provides loaner cars . Good people in all departments. Super helpful and very clean place. makes It easy to want to come back all the time More

by peeg21
Recommend Dealer
Yes
Employees Worked With
Vito Ilardi
Feb 12, 2020 -

Security Dodge Chrysler Jeep Ram responded

Hi there, thank you for the kind words! We are here anytime you need help.

February 12, 2020

Loved them a year ago when we bought the car. After last "service" visit, its gonna take a miracle to go back there. Terrible communication. Felt like we were getting very dishonest explanations. I can go o More

by Skenney17
Recommend Dealer
No
Employees Worked With
Gabby Vigs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2020 -

Security Dodge Chrysler Jeep Ram responded

​Hello, Thank you for getting in contact with us. We hope we were able to get to a satisfactory resolution today, and we hope to have you with us again and provide the level of service you deserve. Please don't hesitate to email or call us should you require any assistance. Again, apologies for the inconvenience we caused you. Best regards ​Ricardo Gomez Client ​Relations Manager - Service Department ​rgomez@securitydodge.com ​631-691-5000 Ext. 372

February 12, 2020

Went to service to up grade radio test radio OK just not happy with the month wait hopping the wait for service will be shorter More

by ajtaylor16
Recommend Dealer
Yes
Employees Worked With
Johan corona, Johan Corona
Feb 13, 2020 -

Security Dodge Chrysler Jeep Ram responded

Thank you for the review and excellent rating, AJ. We look forward to assisting you with your radio. See you again soon.

February 08, 2020

Went in for a check engine light, oil change, and to fix a tire I have a special warranty on. Left and the tire was never fixed and the check engine came back on the next day. Called and now they can’t take More

by Nblum
Recommend Dealer
No
Employees Worked With
Ricardo Gomez, Sean Judge, Anthony Berta, Christina Estrella , Johan Corona
Feb 08, 2020 -

Security Dodge Chrysler Jeep Ram responded

Hello, Thank you for bringing this to my attention. I regret to learn of any inconveniences that did not meet your expectations and I would like to look into what happened further. Please reach out to me when you are available to discuss your concerns. Your feedback is greatly appreciated. Best, Ricardo Gomez Client Relations Manager - Service Department rgomez@securitydodge.com 631-691-5000 Ext. 372

Feb 09, 2020 -

Nblum responded

Someone from management already called me and promised me a call back in 2 days with an earlier date and I never heard from anyone

February 07, 2020

Absolutely the worst dealership service that I have ever been to in my entire life. Don’t buy a car from them & DO NOT SERVICE YOUR VEHICLE HERE!!! I’ve brought it in numerous times for repair & somehow I a More

by Palizballer496
Recommend Dealer
No
Employees Worked With
Dianna Oneil
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : "Jimmy" (Dimitrios) Tsiolis
Feb 08, 2020 -

Security Dodge Chrysler Jeep Ram responded

Hello, I extend my regrets towards your feedback for our services. I would like to look into any issues you felt were not properly resolved. Would you mind reaching out to me at a time that you are available? Your feedback is greatly appreciated. Best, Ricardo Gomez Client Relations Manager - Service Department rgomez@securitydodge.com 631-691-5000 Ext. 372

February 07, 2020

Diana my Service advisor was excellent the other girls that make the appointment and told me 45 to 60 days I think this is unreasonable More

by Dooglas
Recommend Dealer
Yes
Employees Worked With
Dianna Oneil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2020 -

Security Dodge Chrysler Jeep Ram responded

Hello, Thank you for letting us know that Diana always takes great care of you. Your feedback regarding the availability of an appointment is a bit concerning. Please contact me when you have a moment so I may better assist you. Best regards, Ricardo Gomez Client Relations Manager - Service Department rgomez@securitydodge.com 631-691-5000 Ext. 372

February 07, 2020

They were helpful and made sure I was taken care of and received my truck back before the holiday. Thank you and have a nice day. More

by natefancher
Recommend Dealer
Yes
Employees Worked With
Daniel Fram, Anthony Berta, Darrell Raeburn
Feb 08, 2020 -

Security Dodge Chrysler Jeep Ram responded

You too, Nate. It was a pleasure to get your truck ready so you had it when you needed it. Let us know if there is anything else that we can do for you.

February 06, 2020

Went to the express lube for my free oil change. The wait was a little longer than I anticipated but I understand when things get busy. Everyone was very nice and waiting in the wait room it pleasant. More

by jimbo7822
Recommend Dealer
Yes
Employees Worked With
Sean Judge
Feb 07, 2020 -

Security Dodge Chrysler Jeep Ram responded

Thanks, Jimbo. We are glad that you enjoyed your visit. Let us know if there is anything else that we can assist you with.

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