Security Dodge Chrysler Jeep Ram - Service Center

Great Experience I stopped in for my NYS Inspection and Oil Change. They took care of my Jeep's needs quickly and efficiently. I will definitely be coming back for fut I stopped in for my NYS Inspection and Oil Change. They took care of my Jeep's needs quickly and efficiently. I will definitely be coming back for future service visits. More

Very professional and experienced The service manager Diana was very knowledgeable about the mechanical issue with my 1500 Dodge Ram and had the problem corrected in a timely fashion The service manager Diana was very knowledgeable about the mechanical issue with my 1500 Dodge Ram and had the problem corrected in a timely fashion More

Horrendous First off I want to say im a fairly easy going person. And my truck was just in for service in june.That being said, I was highly disappointed with my First off I want to say im a fairly easy going person. And my truck was just in for service in june.That being said, I was highly disappointed with my recent dealings with the service department of Security Dodge. I had to bring my 2016 ram 1500 ecodiesel in AGAIN , I recieved an error message stated " Engine will not restart in 150 miles service DEF See Dealer" I drove the vehicle 1 more day keep in mind my round trip to work is 72 miles, brought my truck in to the dealership and explained how untried to make an appointment but the earliest they had was 3 weeks out and it was an emergency they immediately gave a a slight attitude especially when I asked for a courtesy vehicle so I could still go to work. The service guy Eddie said " you come in here without an a appointment and tey to get a vehicle when other people with appointments are ahead of you. Like I had a cho6when the my truck is telling me it's not going to start again. Fast forward- they had my truck for 11days, it cost me a small fortune for a rental. Needless to to say everytime I called for an update they gave me the run around. I picked my truck up on Monday Wednesday my check engine light is on again. I am no longer going to this place they haven't fixed a thing for all I know they let the vehicle sit there for 11 days cleared the error message and sent me on my way... they are discourteous,condescending ,rude and dishonest, and could car less about you or your vehicle. obviously their mechanics must not be that good. I'm going to have to find another service center and dealer for this truck and my next one More

Horrible experience with service center Brought my daughter’s 2018 Jeep Compass to the service center because it was stalling and the emergency brake was engaging while driving. After two da Brought my daughter’s 2018 Jeep Compass to the service center because it was stalling and the emergency brake was engaging while driving. After two days, I called to check on the status of my vehicle and was told by Eddie, my service advisor, that my vehicle wasn’t seen yet. Also told that they have vehicles that have been there for 10 days and still haven’t been seen. A week later I went to the center to check on the status and asked to speak to the service manager. Initially he seemed hesitant to come out of his office but eventually addressed my concern and told me that he would keep me updated. Well, that didn’t happen and I received my vehicle after two weeks for a leaking oil pan. If you can avoid this service center, please do!!! More

Worst experience ever! Took my truck in for recalls, an inspection, and a check engine light. Took five days to get my truck back. Immediately after leaving the lot the ch Took my truck in for recalls, an inspection, and a check engine light. Took five days to get my truck back. Immediately after leaving the lot the check engine light came back on. Brought it back in and it needed a vacuum tube and said the car wasn’t safe to drive. really wondering how my car passed inspection when I wasn’t allowed to take it out on the road. I was told that I would receive a phone call for an update. Never received a phone call. I called multiple times and was reassured I would get a call back and I never did. Thankfully after three days of no communication I spoke to Dianna and she located my truck and provided me with updates and the eventual return of my truck. I will never come here again for a vehicle. I will never recommend anyone to come here after this horrible experience. Dropped my truck off on 9/5/19 for an 8:10 am on 9/6/19. Did not receive my truck until 9/18/19....disgusting More

Mark is the man, kept me updated with everything Mark is the man, he kept me updated throughout the whole process. They also had my truck for a far shorter time then i intended. Mark is the man, he kept me updated throughout the whole process. They also had my truck for a far shorter time then i intended. More

Bluetooth issues Great assistance good follow up pleasant attitude helped us as walk in And sent follow up text next day Outstanding service thank you Enjoy you Great assistance good follow up pleasant attitude helped us as walk in And sent follow up text next day Outstanding service thank you Enjoy your day More

Rude arrogant You had my car for 11 days I was away on vacation. My daughter was my go to in case of a problem. Day 8 a problem. Day 10 her first of return call You had my car for 11 days I was away on vacation. My daughter was my go to in case of a problem. Day 8 a problem. Day 10 her first of return call from an employee. After 5 different mechanics looking at my car before you. You said it’s something else. Day 11 I go to pick up my car pay the diagnostic fee and wait for my car. Rude arrogant snot in parking lot started screaming at me because the mechanic pulled my car into lot so I could leave. Saying I can’t park there. I screamed back that I will be leaving your establishment as soon as the mechanic gets out of my car. Problem still not fixed and don’t bother contacting me because you definitely won’t like my response Is there a rating below one because that’s what you all deserve More

Horrible Service I had a frozen caliper. Made an appointment and dropped it off. I had to call multiple times until 2 weeks later I finally got a call back. My car had I had a frozen caliper. Made an appointment and dropped it off. I had to call multiple times until 2 weeks later I finally got a call back. My car hadn’t even been looked at yet. Got it back 19 days later. Car pulls right when braking now. More

Major complaint I purchased a CERTIFIED PRE-OWNED 2016 Jeep Patriot from this horrific dealership a little over a year ago. The car had less than 55,000 miles on it, I purchased a CERTIFIED PRE-OWNED 2016 Jeep Patriot from this horrific dealership a little over a year ago. The car had less than 55,000 miles on it, yet, I was experiencing transmission issues. After speaking to my personal mechanic who told me there was a serious problem with the transmission, I brought the car back to the dealership on on May 22, 2019 for service. After not hearing an update for over a week...over two weeks...over 3 weeks...over a month....over TWO MONTHS, ...FOUR MONTHS..It is September 23, 2019 and I finally got the Jeep back and it’s still bucking. My phone records show I made 10 OUTGOING calls to the dealership from May 20, 2019 - July 24, 2019 and was constantly either sent to voicemail or told by receptionists that the service representatives and/or managers were "too busy" to talk to me. After leaving countless messages, I was finally contacted (sometime in June 2019) by an employee, who told me that the point of contact on my vehicle would get back to me soon. Never heard back. On July 24, 2019 I called yet again and after being put on hold (their standard procedure) I was told a manager would call me back. The manager called to tell me "THERE ARE NO RECORDS OF YOUR VEHICLE BEING SERVICED IN OUR SYSTEM" He proceeded to tell me there are no notes, no records, of my vehicle whatsoever and that he would personally take the car for a drive (10-15 miles) to see if there was still an issue with the transmission. Hours later, he followed up to tell me there is DEFINITELY something wrong and that he would see to it that it was serviced. I asked if I could speak to the owner of the dealership who I imagine would like to know about this gross negligence but I was told the owner doesn't speak to anyone and that the Service Director would call me. Never heard back. I called July 30, 2019 - and was told by a receptionist that the Service Director was unable to speak to me but would call me back. She didn't even take my number down. Never heard back On Sept 1, I was working out of town, so my parents went personally to the dealership to see if the Jeep was even in the lot. They spoke with The service manager and I spoke to him on speaker phone. He told me there was no records of my Jeep being serviced and that he would get back to me. That day I emailed the co-owner and CEO. At 5:00 pm that night, the dealership called to tell me a new transmission would be put in. I emailed the CEO JJ Vigorito and told him the whole story. All I wanted at this point was to end my relationship with this dealership. I wanted them to buy back the vehicle. They had to repair it anyway. They could fix it and resell it with no loss. It certainly was not an unreasonable request due to the circumstances. What was the response from the CEO you ask? He gave no apologies!! He said, “Thank you for informing about your vehicle in our service dept.  I just spoke to The service manager about the repair of your Jeep Patriot. I now understand better of your concern and I also understand you have a service contract to cover the repair while you are in our loaner vehicle.  With that being said, if you are unhappy with the car and want to speak with me on trading the vehicle in you can do so at your convenience but if you are asking me to buy it back for your original purchase price from 2018 then I am not the one to speak to in reference to that matter. “ I asked the CEO if he wasn’t the ONE TO SPEAK TO IN REFERENCE TO THAT MATTER, who is?? Of course, no response. I emailed the corporate office in Michigan and haven’t heard back yet. Can you even believe this. I’m bringing my Jeep back today because it is Sept. 23rd and it’s still not running well! Oh and lastly, the loaner car dept called to accuse me of a dent. Meanwhile I have a time stamped photo of the dent from the day i was loaned the Jeep. Beware beware beware!! To be continued More