Security Dodge Chrysler Jeep Ram - Service Center

horrible The experience was horrible I bought my car there for a recall had to come back twice after that. Because my dashboard I'm lit up like a Christmas tr The experience was horrible I bought my car there for a recall had to come back twice after that. Because my dashboard I'm lit up like a Christmas tree Then the last time after they finally fix the recall which was a frame bracket then they lose my keys had to deal with that for about a week. And no compensation or nothing no one bothered to call and say I found your keys had to take more time to comeback to see if they found them . money and gas in time wasted More

Went in for ticking sound in engine and the told me it was my spark plugs (jeep says 100k) and it was 500. And they couldn't look at the ticking until I paid 500 for new plugs. Then they charged me 200 when I my spark plugs (jeep says 100k) and it was 500. And they couldn't look at the ticking until I paid 500 for new plugs. Then they charged me 200 when I have a max care warranty. I also found hoses left off my airbox they just changed the oil????? More

Quick, friendly service Oil change. Done quickly and efficiently. The staff were all pleasant. I had purchased an oil change package last year which made cost more palatable. Oil change. Done quickly and efficiently. The staff were all pleasant. I had purchased an oil change package last year which made cost more palatable. More

Easy Service Quick easy scheduled service appointment and they completed my vehicle recall too. No appointment necessary, just drive up and have it done while you Quick easy scheduled service appointment and they completed my vehicle recall too. No appointment necessary, just drive up and have it done while you wait! Comfy waiting area with free coffee, what more could you want!? More

Over priced They tired to charge me over 1000 dollars to change my brake pads and "resurface" my rotors, paid 400 dollars on line and did them myself top of the l They tired to charge me over 1000 dollars to change my brake pads and "resurface" my rotors, paid 400 dollars on line and did them myself top of the line power stop brake pads and rotors. More

Mixed feelings So far no complaints about the service this time. Had to bring it back to fix the repair I paid for last time. This time they gave me a loaner for ove So far no complaints about the service this time. Had to bring it back to fix the repair I paid for last time. This time they gave me a loaner for over 2 weeks. It seems ok my issue is with the condition of my truck when I got it back. They should keep the vehicles in a better lot. It looked like they went off roading with my truck. To me that is unacceptable. Other than that thank you Will and Brandon for your help. More

Either stupid or dishonest Car broke down in north Babylon waited two days for Chrysler to pick up car never did had it towed home then next day towed to security waited two day Car broke down in north Babylon waited two days for Chrysler to pick up car never did had it towed home then next day towed to security waited two days went there useless stupid service waited tells me battery no good battery not two years old never bothers to load test it just no good I was a diesel mech fifty years said no way but I let him change it and paid Took car home next day same problem in my driveway called my service station they flat bed car to their place. Starter wire was carroded at hot terminal they cleaned connection car fine since so you took my money for a battery I did not need So since you asked now you know what are you going to do. you mean to tell me your mechanic never checked hot wire most basic thing to do and load test battery you don’t have fancy snap on tool you don’t even need load tester. Ted DeGarmo 187 Secatogue lane west. West Islip don’t know anyone’s name but look up invoice More

Dealer It took me 45 minutes to get my car from the valet this is unacceptable. He looked like he was lost anybody should not have to wait that long It took me 45 minutes to get my car from the valet this is unacceptable. He looked like he was lost anybody should not have to wait that long More

5 weeks for an oil change The dealership had my car for 5 weeks and when I asked them to investigate why it kept stalling they decided it needed an oil change, after asking the The dealership had my car for 5 weeks and when I asked them to investigate why it kept stalling they decided it needed an oil change, after asking them not to change the oil, and to investigate further, I found out by going in to check on the car that they completed the oil change and did nothing else to investigate why my car was stalling. I wouldn’t even recommend security dodge to someone I didn’t like. Natalie when we spoke on 2/19 you promised me a call back on or before 2/21. I see that you have also replied here on 2/20. The fact that Bill was sexist and would not talk to myself as the customer but instead addressed my male friend I brought with me is ridiculous. This dealership does not respect women- even if they are the ones who purchased the car in the first place. So sad. If I could give zero stars I would. More

Customer service disappointment The sales side of this dealership is very good. The service team talks a real good game but in the end they can’t deliver what is needed pertaining to The sales side of this dealership is very good. The service team talks a real good game but in the end they can’t deliver what is needed pertaining to service More