Seelye Kia of Kalamazoo

I setup a test drive with sales person Sami Nolan over the phone for the next day. She called me the next morning to make sure I was still coming, and I told her I would be there. Fortunately I called h the phone for the next day. She called me the next morning to make sure I was still coming, and I told her I would be there. Fortunately I called her just before leaving on the hour drive for our scheduled test drive to tell her the vehicle was no longer showing on their website, could she check to assure it was still available. At my request, she checked and sure enough it had been sold. Even after the vehicle was sold I received numerous emails, text messages and phone calls from Sami and Seelye sales staff asking how the test drive went and if I had made a decision on whether to purchase. I replied each time asking them to check their records and to stop with the "robo" calls. A human never responded to acknowledge their system was flawed. For these reasons I will not check with them in the future for vehicle purchases. I did make a purchase from another dealer that was more attentive and interested in my business. More

Noah helped make buying process less stressful. He answered questions patiently and found answers for me. While looking for the used car he would text me about cars that were traded in. I had alot of answered questions patiently and found answers for me. While looking for the used car he would text me about cars that were traded in. I had alot of requirements so finding the car to fit was not easy. But he kept trying and maintained contact with me. The manager also made sure the car was fixed and looking good. More

Great staff They make buying a car a wonderful experience. They actually care about your needs and wants. They do not force you into something you don't want They make buying a car a wonderful experience. They actually care about your needs and wants. They do not force you into something you don't want More

Bad service I would not recommend this place to any one. Took my Kia Soul in to be fixed. They broke something else and didn’t tell me. Then charged me to fix it. I would not recommend this place to any one. Took my Kia Soul in to be fixed. They broke something else and didn’t tell me. Then charged me to fix it. Then I pick it up again. And they broke something else. Said they are not responsible. More

A VERY happy customer! While shopping for a new car is stressful at best the salesman, Scott Brockelbank, at Seelye KIA of Kalamazoo made it a GREAT experience! Scott came While shopping for a new car is stressful at best the salesman, Scott Brockelbank, at Seelye KIA of Kalamazoo made it a GREAT experience! Scott came "highly recommended" and he did not dissappoint! He answered all my questions was courteous & professional. KIA service is always TOP NOTCH at this location and I will not hesitate to see Scott again when the time arises for another car and I will recommend him & this location to ALL my friends and family in need of a car. More

Upset buyer It was the last day of April. By phone the sales manager agreed to take my 2017 Sorento in trade for a 2018 Sportage with me paying $1500. They wanted It was the last day of April. By phone the sales manager agreed to take my 2017 Sorento in trade for a 2018 Sportage with me paying $1500. They wanted the sale in April. The next day, May 1 I arrived at the dealership to complete the sale. The appraiser noted that I had after market wheels on the car and said he could not give me what they offered and I now needed to bring $3000, price doubled. The issue, the sale was going to be in May not April because they did not have an original signature from me in April, their problem not mine. More

wonderful James is very helpful , I enjoy coming in and talking with him because he always get the job done I don't gamble ill call Campbell James is very helpful , I enjoy coming in and talking with him because he always get the job done I don't gamble ill call Campbell More

Awesome James Campbell I have purchased many vehicles over the years but never had an experience as good as the one I had with James. This was the best car buying experienc I have purchased many vehicles over the years but never had an experience as good as the one I had with James. This was the best car buying experience ever. James is knowledgeable, friendly, professional and really works as a customer advocate. And James won't forget you after the sale, in fact he will help with any follow up questions you have. I highly recommend James. More

Customer Service Perfection I recently purchased a Kia Sorento and while out of town the car was delivered to my house. When I returned and saw the car it was the wrong color. I recently purchased a Kia Sorento and while out of town the car was delivered to my house. When I returned and saw the car it was the wrong color. This mistake was compounded because the car had been titled in my name. The sales manager found a solution for the problem and exchanged the car for one with the correct color. During this time Kia increased the dealer rebate by $500 and I was given a check for the new rebate amount. Had they not mentioned this I would not have known of this increase, and would not have asked for it as the mistake was part my fault and part theirs. Travis Olson spearheaded the exchange for me and he was professional and most concerned about my satisfaction. The dealership is new, well organized with friendly professional people, I would highly recommend this dealership to anyone. More