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Seguin Chevrolet

Seguin, TX

Overview
Employees
Reviews
Vehicles
4.4
3,249 Reviews
Thank you for considering Seguin Chevrolet for your automotive needs. We strive to exceed our customers expectation with a genuine approach to customer service. Our experienced sales staff can help you find the perfect vehicle to fit your needs and provide competitive financing. Our Award-Winning Service department is here for you six days a week to make sure that your new car, truck or SUV is in perfect running condition. We are the ONLY franchise Chevy dealer in Seguin, Texas. As a small-town dealership, we have the opportunity to take our time with each and every customer to insure that we doing everything possible to make your purchase experience simple, efficient and enjoyable.
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509 West I H 10

Seguin, TX

78155

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Showing 3,249 reviews

February 24, 2024

The over experience was an absolute 10. Sam had and Jaime took very good care of us and walked us to the whole entire process. I made it very smooth. They treated us like family. More

by JOEMELGAR14
Recommend Dealer
Yes
Employees Worked With
Jeremy Sims
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Sims
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Feb 26, 2024 -

Seguin Chevrolet responded

Dear JOEMELGAR14, Thank you for sharing your fantastic experience with us! We're thrilled to hear that Sam and Jaime provided exceptional care and made the entire process smooth for you. We aim to treat our customers like family, and we're glad that's exactly how you felt. If you ever need anything else, please don't hesitate to reach out. Best regards, Jeremy Sims General Manager

February 23, 2024

It great on Feb21. They told me 2 hrs. and they meant it! This was a second try at Warrenty Work. I believe that the failure to complete said work in the day and a half More

by DDBUSHMAN
Recommend Dealer
Yes
Employees Worked With
Dennis Rittamen
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Feb 23, 2024 -

Seguin Chevrolet responded

Dear DDBUSHMAN, Thank you for sharing your recent experience with us. We're glad to hear that your service visit on Feb 21st went smoothly and that we were able to complete the work within the promised timeframe. We apologize for any inconvenience you experienced during your previous attempt, and we understand the challenges posed by external factors like parts deliveries and staff availability. Your feedback is valuable, and we're committed to improving our service to ensure a 5-star experience next time. If there's anything specific you'd like us to address, please don't hesitate to reach out. Sincerely, Gary Stehle Service Director

February 23, 2024

They earned my trust, had a terrible experience from a different dealership Sam is the best More

by LARRYGREGORY11
Recommend Dealer
Yes
Employees Worked With
Sam
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Feb 26, 2024 -

Seguin Chevrolet responded

Dear LARRYGREGORY11, Thank you for your kind words and for choosing our dealership. We're delighted to have earned your trust and to hear that Sam provided exceptional service. If you ever need assistance in the future, please don't hesitate to reach out. We appreciate your business! Best regards, Jeremy Sims General Manager

February 22, 2024

Sales people were great. The financing options offered to me were limited and poor. I felt taken advantage of and manipulated. I should have walked away or sought financing w More

by PHIL70HHS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Littlefield, Michael Littlefield
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Jul 15, 2024 -

Seguin Chevrolet responded

Hi PHIL70HHS, Your feedback helps us grow! We're dedicated to providing top-notch service. Sincerely, Jeremy Sims, General Manager

February 22, 2024

My experience was satisfactory . My salesman was knowledgeable explained everything in detail and answered all my questions. Really felt like he was working hard to help me get into More

by SWILKINS2304
Recommend Dealer
Yes
Employees Worked With
Jose Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Ramirez
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Feb 23, 2024 -

Seguin Chevrolet responded

Dear SWILKINS2304, Thank you for sharing your positive experience with us! We're thrilled to hear that our salesman provided you with knowledgeable and detailed assistance, ensuring all your questions were answered. Delivering excellent customer service and helping you find the right vehicle is our top priority. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Best regards, Jeremy Sims General Manager

February 22, 2024

Great dealership, they always get me in and out for all my repairs. Gary goes the extra mile to help all the customers. Definitely would recommend this dealership to anyone! More

by BRANDONKEITH444
Recommend Dealer
Yes
Employees Worked With
Cassie, Gary and Joseph in service
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Feb 23, 2024 -

Seguin Chevrolet responded

Dear BRANDONKEITH444, Thank you for your fantastic review! We're delighted to hear that our dealership consistently provides you with efficient service and that Gary goes the extra mile to assist you. Your recommendation means a lot to us, and we look forward to continuing to meet your automotive needs in the future. Best regards, Jeremy Sims General Manager

February 22, 2024

Scheduled and oil change and tires filled with nitro air over the phone. Went in and was assured they would do nitroair on my tires. 2 hours later, the rep said he forgot to tell the mechanic. Said I could More

by juanamariam_v
Recommend Dealer
No
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Feb 22, 2024 -

Seguin Chevrolet responded

Dear juanamariam_v, I extend my sincerest apologies for the inconvenience and miscommunication you encountered during your recent visit. Your time is valuable, and we fell short of meeting your expectations, which is unacceptable. I understand the frustration this situation caused, especially considering the inconvenience of returning to our location. Please know that we take your feedback seriously and are taking steps to ensure such oversights don't happen in the future. If there's anything we can do to make it right or assist you further, please do not hesitate to reach out to me at (830) 303-4381 ext 2035. Your satisfaction is of utmost importance to us. Warm regards, Gary Stehle Service Director

February 21, 2024

Yall were the worst experience I’ve ever had buying a car you made multiple promises you couldn’t keep I had to keep calling you for yall to do anything and when that failed I had to show up More

by Luke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Syble Kline
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denzel 0stars
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Feb 21, 2024 -

Seguin Chevrolet responded

Mr. Katus, I do apologize for the inconvenience caused to you. I did reach out to you today at 9:40 am central time. If you could please call me back 830-303-4381 ext 2086. We would like to discuss and resolve this matter Thank you for your business. Jenn Tejada Customer Relations Manager

February 21, 2024

Decent, wish they could guarantee they identified and fixed the issue I was having with my truck rather than keep an eye on it and let them know when/if it experiences issues again More

by KORN.TRAVIS
Recommend Dealer
Yes
Employees Worked With
Dennis in service
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Feb 21, 2024 -

Seguin Chevrolet responded

Dear KORN.TRAVIS, Thank you for your feedback! We're glad to hear that you found our service decent. We understand your concern about guaranteeing the identification and fix of the issue with your truck. Rest assured, our team will do our best to address it thoroughly. If you have any further concerns or need assistance in the future, please feel free to reach out. We're here to help! Best regards, Jeremy Sims General Manager

February 21, 2024

he worked with me and my price point and got me my dream car within my price range. More

by baileyb43
Recommend Dealer
Yes
Employees Worked With
Jonathan rosario
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Feb 22, 2024 -

Seguin Chevrolet responded

Hi baileyb43, We appreciate your 5-star review. We are glad to hear you were satisfied with your visit. We hope to see you soon. Have a great day. Sincerely, Jeremy Sims, General Manager

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