Seguin Chevrolet

Very friendly & not pushy. Would definitely buy from them again! Very friendly & not pushy. Would definitely buy from them again! I've already referred friends and family. Would definitely buy from them again! Very friendly & not pushy. Would definitely buy from them again! I've already referred friends and family. More

Quick and easy. They got me in and out. Very pleased with the experience. Would recommend them to anyone. They got me in and out. Very pleased with the experience. Would recommend them to anyone. More

I'm glad my problem was solved I'm happy for the results of my car, I'm very happy it wasn't nothing to major to worry about I'm glad my car was fixed of my car, I'm very happy it wasn't nothing to major to worry about I'm glad my car was fixed More

Everyone was very respectful,informative and helpful. We found the vehicle over the Internet Gab had the vehicle ready for the test drive and answered all our questions making decision very easy I would We found the vehicle over the Internet Gab had the vehicle ready for the test drive and answered all our questions making decision very easy I would highly recommend your dealership to friends and family. More

Absolutely the best dealership in Texas! ! They take care of their customers well after the the purchase! ! They take care of their customers well after the the purchase! More

Great customer service. I had a recall they let me know about. I was done in a timely manner I had a recall they let me know about. I was done in a timely manner More

My experience with Seguin Chevrolet's service department has been one of the most frustrating dealership experiences I've ever had, and it raises one simple question: I scheduled an appointmen department has been one of the most frustrating dealership experiences I've ever had, and it raises one simple question: I scheduled an appointment and dropped my vehicle off for two concerns: a failed backup camera and a possible exhaust leak. When I arrived, I was told the repair could take 2–3 days, which I understood. My expectation was that a scheduled appointment meant the vehicle would at least be diagnosed promptly. By Wednesday, I had received no updates, so I called the service department myself. I was told the technician believed my backup camera had failed because of my aftermarket rear diffuser. That explanation made absolutely no sense. The diffuser is simply attached over the factory bumper with 3M tape—the bumper has never been removed—making it highly unlikely to have anything to do with the camera failure. Based on that explanation, it was obvious to me that a thorough inspection had not been performed. I asked my service advisor to have the car ready the following morning because I intended to take it elsewhere. Ironically, about 15 minutes later, I received another call stating that the shop manager had reviewed the situation, instructed the team to disregard the technician's initial assessment, and assured me the vehicle would be properly looked at. I was promised an update on Thursday. Thursday came and went—no call. On Friday, I once again had to call the dealership myself. This time I was told the vehicle had not been inspected because there was only one lift capable of accommodating my car. While I understand that diagnosing an exhaust leak may require a lift, I'm still trying to understand why a failed backup camera would prevent any progress from being made. The lack of communication continued. I finally picked up my vehicle on Friday, July 10, after it had been sitting at the dealership for nearly two full weeks. Unfortunately, the disappointment didn't end there. When my car was brought around, I immediately noticed that the white leather driver's seat was covered with grease and oil, apparently transferred from the mechanic's clothing. There was no attempt to clean it, until i brought it up to my service advisor. Anyone who owns a vehicle with white leather knows how unacceptable this is. To make matters worse, my $50 key fob cover had been disassembled, and the screws that held it together were missing. No one mentioned that it had been taken apart. No one explained why it was necessary. And to top it all off, the very reasons I brought the vehicle in were never resolved. After nearly two weeks at the dealership, my backup camera still doesn't work, and the possible exhaust leak remains. After all the delays, excuses, missed callbacks, changing explanations, and inconvenience, I left with the exact same issues I arrived with—plus a grease-stained driver's seat and damaged key fob cover. The repairs themselves are only part of the issue. What was most disappointing was the complete lack of communication, attention to detail, and respect for my property. Throughout this experience, I had to initiate nearly every conversation. Promised callbacks never came. Diagnoses changed. Excuses changed. My vehicle sat for almost two weeks. It was returned dirty inside, personal property was damaged, and none of the original concerns were corrected. This isn't the level of service customers expect when they trust a dealership with their vehicle—especially one that advertises professional service. Customer service isn't just about fixing cars. It's about communication, accountability, craftsmanship, and returning a customer's vehicle in the same—or better—condition than when it arrived. Unfortunately, my experience with Seguin Chevrolet reflected the exact opposite. Nearly two weeks without meaningful communication, an incorrect initial diagnosis, damage to my vehicle's interior. More

It was a good experience all around. Ace was especially helpful and easy to work with. Ace was especially helpful and easy to work with. More

Seguin Chevrolet is peerless! The Harper Family are wonderful, kind, honest, human beings who ensure everyone who worked there has the same make-up and high standards. They treat The Harper Family are wonderful, kind, honest, human beings who ensure everyone who worked there has the same make-up and high standards. They treat employees like respected family members and get the very best, cheerful effort from everyone whatever their job may be. Seguin Chevrolet must be your national model. If they aren't, they should be! I live in Austin and was their customer, followed them to Seguin, and if they were to relocate to Timbuktu, I would go there too. I have never worked with another dealership like this whose word is their bond no matter what and go far, far above and beyond to take care of their customers and all who enter their door. You feel like family. Bet you don't hear that very often. I call things as I see them, and this is crystal clear, hands down your top dealership anywhere. Thank you for the opportunity to express my deepest appreciation. Bettie Peebles Beckworth Seguin customer for life. More

I love it easy truck comfortable drive truck strong run smooth thank you pleasure lot room smooth thank you pleasure lot room More