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Seguin Chevrolet

Seguin, TX

4.4
3,602 Reviews
Thank you for considering Seguin Chevrolet for your automotive needs. We strive to exceed our customers expectation with a genuine approach to customer service. Our experienced sales staff can help you find the perfect vehicle to fit your needs and provide competitive financing. Our Award-Winning Service department is here for you six days a week to make sure that your new car, truck or SUV is in perfect running condition. We are the ONLY franchise Chevy dealer in Seguin, Texas. As a small-town dealership, we have the opportunity to take our time with each and every customer to insure that we doing everything possible to make your purchase experience simple, efficient and enjoyable.
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509 West I H 10

Seguin, TX

78155

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Showing 3,602 reviews

April 02, 2024

Dropw my truck off at 8:00 am , for a recall and called around 2 to see if my truck was finished it had been 7hrs and they still haven’t worked on it and didn’t have the parts lol , thanks for xxxxing ruin More

by ROMANJAMES830
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Monica Moreno-Davila
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beca Ramirez Godoy
Apr 02, 2024 -

Seguin Chevrolet responded

Hi ROMANJAMES830, We sincerely apologize for the inconvenience and frustration you experienced with the delay in servicing your truck. Your time is important to us, and we regret any disruption to your plans. We're actively addressing the issue to prevent similar situations in the future and ensure efficient service for all our customers. If there's anything we can do to make it right, please don't hesitate to reach out. You can contact me directly at (830) 303-4381 ext. 2035. Thank you for bringing this to our attention. Sincerely, Gary Stehle Service Director

April 01, 2024

Had our 2019 Chevy Blazer in for service. I enquired about trading it in. A salesman (Ro) took me onto the lot to have a look at the new Blazer Rs's on the lot (nice car) He asked if I wanted More

by Shumdog71
Recommend Dealer
No
Employees Worked With
Dennis in service and Ro in sales. Service was good, sales was not
Jul 03, 2024 -

Seguin Chevrolet responded

Dear Shumdog71, Thank you for sharing your experience with us. We appreciate your feedback and will use it to improve our customer service and make sure our vehicles has adequate fuel for future test drives. If there is anything we can do to assist you further or in the future, please don't hesitate to reach out. Sincerely, Jeremy Sims

April 01, 2024

Jose R. took very good care of us! He answered all our questions and was very informative & polite. He had great customer service. After our first visit of c More

by BLUNA6255
Recommend Dealer
Yes
Employees Worked With
Luis Hernandez, Luis Hernandez
Apr 02, 2024 -

Seguin Chevrolet responded

Hi BLUNA625, Thank you for your 5-star review. We are delighted you had an excellent experience with Jose. We hope you enjoy your new vehicle. Have a great day. Sincerely, Jeremy Sims, General Manager

April 01, 2024

Jose R. took very good care of us! He answered all our questions and was very informative & polite. He had great customer service. After our first visit of c More

by BLUNA6255
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2024 -

Seguin Chevrolet responded

Hi BLUNA6255, We appreciate your 5-star review. We are glad to hear Jose provided you with excellent service. Have a great day. Sincerely, Jeremy Sims, General Manager

March 31, 2024

It's always a great experience with this dealership. This is the only dealership I am willing to do business with. I have two other Chevrolet dealerships closer to me, but will drive the extra distance More

by JEFFREYJONES72
Recommend Dealer
Yes
Employees Worked With
Tyson
Apr 01, 2024 -

Seguin Chevrolet responded

Hi JEFFREYJONES72, Thank you for your loyalty and kind words! We're thrilled to be your preferred dealership and appreciate you making the extra effort to come to us. Your satisfaction means the world to us, and we look forward to continuing to provide you with exceptional service. If you ever need anything, don't hesitate to reach out! Best regards, Jeremy Sims General Manager

March 31, 2024

Monica was Ok. The long 2 hour wait for my 2pm appointment was my reason for not giving a 5 star rating. More

by raul.urrutia
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica Moreno-Davila
Apr 01, 2024 -

Seguin Chevrolet responded

Hi raul.urrutia, Thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a great day! Sincerely, Jeremy Sims, General Manager

Apr 01, 2024 -

Seguin Chevrolet responded

Hi raul.urrutia, Thank you for your feedback. We apologize for the extended wait time during your appointment. Your time is valuable, and we understand your frustration. We'll work on improving our scheduling and efficiency to ensure a smoother experience for our customers in the future. If there's anything else we can do to assist you, please feel free to reach out. We appreciate your business and hope to provide 5 star service next visit. Best regards, Jeremy Sims General Manager

March 31, 2024

It was a great experience, got my oil changed and tires rotated. They also fixed a recall that I didn't even know about. Excellent service. More

by JAKEBLOCKER
Recommend Dealer
Yes
Employees Worked With
Dennis Rittimann
Mar 31, 2024 -

JAKEBLOCKER responded

It was a great experience, got my oil changed and tires rotated. They also fixed a recall that I didn't even know about. Excellent service.

Apr 01, 2024 -

Seguin Chevrolet responded

Hi JAKEBLOCKER, Thank you for sharing your experience with us! We're delighted to hear that your visit was excellent and that we could address the recall for you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business! Best regards, Jeremy Sims General Manager

March 31, 2024

It took 3 hrs for an oil change and they didn't check my tire pressure or window washer fluid. Not sure what's included in an oil change but I feel it took to long More

by GONZALES.R3
Recommend Dealer
No
Apr 01, 2024 -

Seguin Chevrolet responded

Hi GONZALES.R3, Thank you for sharing your experience with us. We apologize for the extended wait time and any inconvenience caused during your visit. Your feedback is essential, and we will review our processes to ensure that future oil changes are completed more efficiently and include the necessary checks. If you have any further concerns or need assistance, please don't hesitate to reach out to me directly (830) 303-4381 ext. 2035. We appreciate your business and hope to earn the opportunity to provide you with a 5 star-experience in the future. Sincerely, Gary Stehle Service Director

March 30, 2024

It takes a bit too long, even with just an oil change. .. nothing really discussed with you if anything is needed. If anything, this needs to improve. More

by FATHOM661975
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica Moreno-Davila
Apr 01, 2024 -

Seguin Chevrolet responded

Hi JFATHOM661975, Thank you for your feedback, and we appreciate your patience. We're sorry to hear about the longer-than-expected wait time and the lack of communication regarding your service. We strive to improve our processes continuously, and your input helps us in that endeavor. We value your business and hope to provide you with a better experience next time. Sincerely, Gary Stehle Service Director

Apr 01, 2024 -

Seguin Chevrolet responded

Hi FATHOM661975, We appreciate your 5-star review. We are glad our team took excellent care of you and your vehicle. Have a great day. Sincerely, Jeremy Sims, General Manager

March 29, 2024

Great job They did what I had asked them to do. Very friendly Great job More

by CLAUDIAKROUSE
Recommend Dealer
Yes
Mar 29, 2024 -

Seguin Chevrolet responded

Hi CLAUDIAKROUSE, Thank you for your kind review. We are glad our team provided top-notch service for you and your vehicle. Take care. Sincerely, Jeremy Sims, General Manager

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