Seguin Chevrolet

I left two vehicles to be fixed and both had less then a year old red top optima batteries. The first car was returned in a great time frame and with no battery issues as my Service Rep Mr. Dennis kept me u year old red top optima batteries. The first car was returned in a great time frame and with no battery issues as my Service Rep Mr. Dennis kept me updated and made sure I was aware as soon as it was ready for pickup. My second vehicle was waiting on parts to receive extensive work on and was expected to be a bit longer. However after a month I called back (never receiving any update or reached out to) and Mr. Dennis was no longer there and they didn't really know or seem to have my vehicle tracked for reaching out to me. After they tracked down my vehicle, it seemed to have been done for ahwhile already and it was said to be all in working order. It was picked up by my brother and died before reaching my residence. A Seguin patrol car and others had to assist in pushing him out of traffic into a parking lot and tried to jumpstart the car with no success. Brother had to call the dealer ship to send someone to jumpstart it in order to drive it back to the dealer. From those on scene first it was noted that the battery connectors were not fastened properly by the last person to handle the vehicle. This paired with the amount of time it may have sat waiting to be picked up and I wasn't alerted would have contributed in draining and damaging the battery that when I am taking care of it, has never failed me in such a short time. When they initially received my vehicle back they said the battery was good and they were going to keep the vehicle to see if there is any other reason it died. Next update I get after calling in again to have them return the call with an update it turns out the battery was damaged and would not hold a charge. So now I need to have my brother do the legwork to pick up the battery from the dealer, warranty swap it at AutoZone where I bought it, and take it back to the dealer to have the new one put in before it can be picked up. The amount of money I paid to have good work done on my car and yet such a simple mishandling of the battery was done which does have me question the quality of work done for the rest of the vehicle and if I will end up running into issues in less then a year for parts installed and or replaced do to rushed work. More

The sales dept was great but the service dept appeared 2b overloaded with service requests. I recently had service for my truck phone and radio cutting off which was repaired. However, the problem continu overloaded with service requests. I recently had service for my truck phone and radio cutting off which was repaired. However, the problem continued and NOW MY MILAGE is about to run out. I was informed that further repairs WILL BE PUT OF POCKET. More

The evening we drove off in our truck we were told that the best offer came from RBFCU but we would need to open an account there. No problem, we opened one the next day and arrived at the dealership about the best offer came from RBFCU but we would need to open an account there. No problem, we opened one the next day and arrived at the dealership about 5:30 to sign the papers. We were told that the papers would be ready to sign upon our arrival. Over an hour and half later we still hadn't signed the papers. After asking and raised voices they finally presented the papers for us to sign 30 min later. This is now 2 hours after arrival. They highlighted where we were to sign and that's it. We signed and left. This was April 25. On or about May 1 we receive a letter from RBFCU that we had been denied a loan. We called and were told it was GMAC who financed us. So why did i open an accou t at RBFCU?!?!?!?! On May 9 my employer sent verification of employment. On May 17 GMAC was calling us asking for my employer to send verification of employment. May 17 we were reminded payment was due May 23. On May 18 I called asking for account info and would it be possible to move the payment due date to June 23? I was told no. The dealership decides when the first payment is due. I asked how is it we can be made to wait 2 hours at a dealership, have verification of employment lost, not received any information on where or how to pay the bill and be told sorry the bill is die when it's due??? I've never seen such poor customer service in my life!!!! We also are missing one of the owners manuals for the truck as the one that is in the glove box doesn't explain how to program the garage remote amongst other things. This is THE LAST time I will ever go to Seguin Chevrolet nor will I recommend this dealership to anyone. More

My salesperson Juan Carlos, was outstanding. He was low key and and really made me feel comfortable. I might not have purchased a vehicle if not for his calm demeanor and helpful attitude. He was low key and and really made me feel comfortable. I might not have purchased a vehicle if not for his calm demeanor and helpful attitude. More

They will work very hard to get you in the right vehicle and payment. They earn your trust. and payment. They earn your trust. More

Everything was installed the way I needed it. Price was a bit too much, but knowing that it’s from the dealership directly, it is what it is Price was a bit too much, but knowing that it’s from the dealership directly, it is what it is More

Bad service. No one could give me an answer about my delays nor why im still missing items.No one took responsibility. No one could give me an answer about my delays nor why im still missing items.No one took responsibility. More

Great Service, and staff , I appreciate your support and business.Thanks My next Chevy will come from Seguin Chevrolet. business.Thanks My next Chevy will come from Seguin Chevrolet. More

The Servic technician who helped me her name was Gracie and she was outstanding. She was informative. She even kept me updated throughout the day about my vehicle and gave me correct information and correc and she was outstanding. She was informative. She even kept me updated throughout the day about my vehicle and gave me correct information and correct pricing and she was just amazing. She made the experience so wonderful. She was so kind. She was just great overall. More

I love how I had my Colorado delivered to me and very much appreciated help with everything much appreciated help with everything More