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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,581 Reviews
Call Service Center (830) 303-4381

1,581 Reviews of Seguin Chevrolet - Service Center

Sort by
February 18, 2025

Quality of Service is great. However Wait time is too long even when with an appointment. More

by Tpoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 25, 2025 -

Seguin Chevrolet responded

Dear Tpoe, Thank you for your feedback! We're glad to hear you were pleased with the quality of service. We understand that wait times can be frustrating, even with an appointment, and we appreciate your patience. We’re always looking for ways to improve efficiency. We hope to serve you again soon! Sincerely, Jeremy Sims, General Manager

February 18, 2025

Was very thorough. Got my vehicle back for the required service promptly. Was pleased with my service. More

by odessa.dodd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beca Ramirez Godoy
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Feb 25, 2025 -

Seguin Chevrolet responded

Dear odessa.dodd, Thank you for your kind words! We're glad to hear that you were pleased with your service and that everything was completed promptly. We appreciate your support and look forward to serving you again in the future! Sincerely, Jeremy Sims, General Manager

February 17, 2025

They did a great job and was quick about it. Gracie was super nice and was very helpful More

by tim.schievelbein2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beca Ramirez Godoy
Report | Print
Feb 25, 2025 -

Seguin Chevrolet responded

Dear tim.schievelbein2, Thank you for your 5-star review! We're glad to hear that Gracie provided excellent service and that your experience was quick and efficient. We appreciate your support and look forward to serving you again! Sincerely, Jeremy Sims, General Manager

February 17, 2025

Every time I take my truck for oil change something happens. They could not find my keys after the work was done kept me waiting for a while had recalls of the truck what was done to it I don’t know ca More

by casias.albert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
February 17, 2025

Gabe is an amazing person! He is a huge asset to Seguin Chevrolet! He needs a raise! Thanks for all you do! Ida Grobe More

by idaflores774
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabe
Report | Print
Feb 25, 2025 -

Seguin Chevrolet responded

Dear idaflores774, Thank you for your wonderful review! We’re thrilled to hear that Gabe provided such a great experience. He truly is a valued member of our team, and we appreciate your kind words. We’ll be sure to share your feedback with him. Looking forward to serving you again in the future! Sincerely, Jeremy Sims, General Manager

February 17, 2025

Amber and all the employees at the dealership did a amazing job!!! I would recommend anyone needing service to do to Seguin Chevrolet. More

by k_hernandez0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber
Report | Print
Feb 25, 2025 -

Seguin Chevrolet responded

Dear k_hernandez0, Thank you for your fantastic review! We're thrilled to hear that Amber and our team provided you with an amazing experience. We truly appreciate your recommendation and look forward to serving you again in the future! Sincerely, Jeremy Sims, General Manager

February 17, 2025

Service department was courteous. The waiting area was well maintained. Overall experience was good. Would like to get more updates on work. App didn’t really update the progress of s More

by MELISSATOWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Feb 25, 2025 -

Seguin Chevrolet responded

Dear MELISSATOWN, Thank you for your feedback! We're glad to hear that our service team was courteous and that you had a good overall experience. We appreciate your input regarding service updates and will look into improving communication, including app progress updates. We hope to serve you again in the future! Sincerely, Jeremy Sims, General Manager

February 16, 2025

Nice, friendly staff. The lady at the service desk was absolutely awesome, quick and efficient. More

by yaz_lincruz
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ace and lady in service
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Feb 17, 2025 -

Seguin Chevrolet responded

Dear yaz_lincruz, Thank you for your kind words! We're thrilled to hear that our service team provided you with a quick and efficient experience. We appreciate your support and look forward to serving you again in the future! Sincerely, Jeremy Sims, General Manager

February 13, 2025

Better communication, I got maintenance/service done 2 years ago and apparently there was no record of the service until I brought my receipt from the service. More

by erickvazquez111997
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
Report | Print
Feb 17, 2025 -

Seguin Chevrolet responded

Dear erickvazquez111997, I apologize for the frustration you experienced regarding your service record. That’s certainly not the experience we want for our customers. I appreciate you bringing this to our attention, and I’d be happy to look into this further for you. Please feel free to reach out to me at (830) 303-4381 ext. 2035. Sincerely, Gary Stehle, Service Director

February 13, 2025

Service was quick though they neglected to email me my itemized receipt as promised so I will have to call to get it. Additionally, while I don’t mind taking surveys, I received at least 6 emails wanting More

by Barbara.jewett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : None
Report | Print
Feb 17, 2025 -

Seguin Chevrolet responded

Dear Barbara.jewett, Thank you for your feedback and for bringing these concerns to our attention. I'm glad to hear your service was quick, but I apologize for the missing receipt and the excessive survey emails. We appreciate your time and will work on improving our follow-up process. If you still need assistance with your receipt, please let us know, and we’ll be happy to help. Sincerely, Jeremy Sims, General Manager

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