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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,577 Reviews
Call Service Center (830) 303-4381

1,577 Reviews of Seguin Chevrolet - Service Center

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February 10, 2025

Seguin Chevrolet continues to be my dealership of choice. Whether it's parts or service technician shortage, the service managers and advisors continue to put the customer first. More

by Z71
Workmanship
Recommend Dealer
Yes
Employees Worked With
5 Stars: Amber, Abel, and Michael, Gary Stehle
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Feb 12, 2025 -

Seguin Chevrolet responded

Dear Z71, Thank you for your loyalty and for sharing your experience! We're glad to hear that our service managers and advisors continue to put you first. Your support means a lot to us, and we look forward to serving you again in the future. Sincerely, Jeremy Sims, General Manager

February 09, 2025

NA N. A. N.A. N.A. N.A. N.A. N.A. N.A. na More

by jennifer.vela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan
Report | Print
Feb 12, 2025 -

Seguin Chevrolet responded

Dear Jennifer Vela, Thank you for your 5-star review. Sincerely, Jeremy Sims, General Manager

February 07, 2025

Unsure what I am rating this time as all that took place was my registration came in. If you want to know about that experience, it went well. More

by TNTWEWERS
Recommend Dealer
Yes
Employees Worked With
Oceana
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Feb 12, 2025 -

Seguin Chevrolet responded

Dear TNTWEWERS, Thank you for your 5-star review! We're glad to hear that everything went well with your registration. If you need any further assistance, don't hesitate to reach out. We appreciate your feedback! Sincerely, Jeremy Sims, General Manager

February 07, 2025

Completely unsatisfied with whole process. Poor lack of communication, do not want to go back. More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Monica Moreno-Davila
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Abel, Beca Ramirez Godoy
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Feb 12, 2025 -

Seguin Chevrolet responded

Dear none23, We are truly sorry to hear about your unsatisfactory experience and understand your frustration. Clear communication is crucial, and we apologize for falling short in that regard. Please feel free to reach out to me directly at 830-303-4381 ext. 2035 so we can address your concerns and work to make things right. Sincerely, Gary Stehle, Service Director

February 05, 2025

The service was excellent and everything was completed quickly. Will be coming back again in the future. More

by ethanjstarks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
Report | Print
Feb 12, 2025 -

Seguin Chevrolet responded

Dear ethanjstarks, Thank you for the wonderful review! We are thrilled to hear that your service experience was excellent and that everything was completed quickly. We look forward to serving you again in the future! Sincerely, Jeremy Sims, General Manager

February 05, 2025

Great. Oil change was completed in a timely manner. Awesome staff keep up the good work. More

by silvavilma80
Recommend Dealer
Yes
Employees Worked With
He told me his name but I don't remember, he was very nice.
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Feb 12, 2025 -

Seguin Chevrolet responded

Dear silvavilma80, Thank you for the great review! We're glad to hear that your oil change was completed in a timely manner and that you had a positive experience with our staff. We'll be sure to keep up the good work! Sincerely, Jeremy Sims, General Manager

February 05, 2025

Over priced on labor and a couple of months before you can get a rental car More

by chuyrod91
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Not gonna say
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Feb 12, 2025 -

Seguin Chevrolet responded

Dear chuyrod91, Thank you for your feedback. We apologize for any inconvenience you experienced regarding pricing and the rental car availability. We understand your concerns and will work to improve these aspects of our service. If you have further questions or would like to discuss this in more detail, please feel free to reach out to us. Sincerely, Jeremy Sims, General Manager

February 03, 2025

It was pretty fast and friendly i would recommend service at this dealership To others More

by varshodanie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan
Report | Print
Feb 12, 2025 -

Seguin Chevrolet responded

Dear varshodanie, Thank you for your positive review! We’re glad to hear that you had a fast and friendly experience. We appreciate your recommendation and look forward to serving you again in the future! Sincerely, Jeremy Sims, General Manager

February 03, 2025

Not great, not responsive, didn’t fix the problem, still have the same issue, not acceptable More

by chrisstudinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Stehle
Report | Print
Feb 12, 2025 -

Seguin Chevrolet responded

Dear chrisstudinger, We’re sorry to hear about your recent experience. It’s always our goal to resolve issues promptly and effectively, and we regret that we didn’t meet that standard for you. Please feel free to reach out to me directly to discuss this matter further. You can contact me at (830) 303-4381 ext. 2035. Sincerely, Gary Stehle, Service Director

January 31, 2025

It took three hours for an oil change and to check my tire for a hole. I told the person at the desk that I am having to fill the tire up every few days and they claimed there was nothing wrong with the More

by MDAY2211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
It was a new guy in service department with dark hair.
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Feb 12, 2025 -

Seguin Chevrolet responded

Dear MDAY2211, We sincerely apologize for the inconvenience you experienced during your visit. We understand the frustration of waiting for an extended period and are sorry to hear about the issues with your tire and lug nuts. We take matters like this very seriously, and I would appreciate the opportunity to address your concerns personally. Please reach out to me directly at (830) 303-4381 ext. 2035 so we can discuss how to resolve this to your satisfaction. Sincerely, Gary Stehle, Service Director

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