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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,574 Reviews

1,574 Reviews of Seguin Chevrolet - Service Center

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January 31, 2025

Muy buen servicio y nos atendieron muy rápido. Se tarde menos de lo esperado en terminar. More

by roy.cami08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beca Ramirez Godoy
Feb 12, 2025 -

Seguin Chevrolet responded

Dear roy.cami08, Gracias por tu excelente reseña! Nos alegra saber que tu experiencia fue tan positiva y que recibiste un servicio rápido. Estamos aquí para lo que necesites y esperamos verte pronto. Sincerely, Jeremy Sims, General Manager

January 31, 2025

Service Advisor Eathon was professional, knowledgeable, helpful, and friendly. Was as also pleased with everyone throughout the duration of the appointment from start to finish. Entire service dept is impr More

by phyllisneumann8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eathon(directly) Michael and Abel(secondary) all deserve five star rating., Beca Ramirez Godoy
Feb 12, 2025 -

Seguin Chevrolet responded

Dear phyllisneumann8, Thank you for sharing such a detailed and thoughtful review! We're thrilled to hear that Eathon, Michael, Abel, and the rest of our service team made your experience so positive. We take great pride in providing professional, knowledgeable, and friendly service, and it's wonderful to know that it showed. Your kind words mean a lot to us, and we look forward to serving you again soon. Sincerely, Jeremy Sims, General Manager

January 24, 2025

Would have been nice if the representative had offered a loner car, it took two weeks to get my car repairs and we don’t have two cars so we had to get an uber to drive my wife to work. I asked for a loner More

by airborne_max73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ethan
Feb 12, 2025 -

Seguin Chevrolet responded

Dear airborne_max73, Thank you for sharing your experience with us. We apologize for the inconvenience you faced during your repair process. We understand how difficult it can be without a second vehicle, and we're sorry that we weren't able to offer a loaner car and that communication around your repair took longer than expected. Your feedback is valuable, and we will use it to improve our service in the future. Please don’t hesitate to reach out if there's anything we can do to assist you further. Sincerely, Gary Stehle, Service Director

January 23, 2025

We set up appointment for few things of the truck . . they told us wear on wait list for that exact problem we have . They never call us back . My husband when to do oil change end he ask for that appoi More

by garzafran07
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't remember
Jan 23, 2025 -

Seguin Chevrolet responded

Dear garzafran07, I sincerely apologize for the miscommunication and inconvenience you experienced. This is not the level of service we aim to provide, and I understand your frustration. I would like the opportunity to address this situation and ensure your concerns are properly handled. Please feel free to reach out to me directly (830) 303-4381 ext. 2035 so we can resolve this matter. Sincerely, Gary Stehle, Service Director

January 22, 2025

Seguin Chevrolet, has the best service you can get. The service department employees were friendly and professional. Took care of my car in a timely manner. Thanks for caring. More

by lohiegarcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Syble Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2025 -

Seguin Chevrolet responded

Dear lohiegarcia, Thank you for your wonderful review! I’m thrilled to hear that our service department provided you with friendly and professional care. We’re grateful for your trust and look forward to assisting you again in the future. Sincerely, Jeremy Sims, General Manager

January 20, 2025

Went to get my truck serviced at seguin Chevrolet and the service that I received was beyond excellent. Mr. Vega was very professional in explaining all the details pertaining to the service performed on my More

by Tony
Workmanship
Recommend Dealer
Yes
Employees Worked With
Gabriel vega
Jan 21, 2025 -

Seguin Chevrolet responded

Dear Tony, Thank you for your wonderful review! I'm delighted to hear that your service experience with Mr. Vega exceeded expectations. Providing professional and detailed service is what we strive for, and it's great to know he delivered. We look forward to assisting you again in the future. Sincerely, Jeremy Sims, General Manager

January 20, 2025

Treated great helped with my questions and was taken care in timely manner, will be back More

by rudymontana800
Recommend Dealer
Yes
Employees Worked With
Young man don't know name
Jan 21, 2025 -

Seguin Chevrolet responded

Dear rudymontana800, Thank you for your fantastic review! We're thrilled to hear you were treated well, had your questions answered, and received timely service. We look forward to welcoming you back in the future. Sincerely, Jeremy Sims, General Manager

January 18, 2025

Jesse was helpful and kind through the entire visit. He made our buying experience easy. More

by skulrio99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Calderon
Jan 21, 2025 -

Seguin Chevrolet responded

Dear skulrio99, Thank you for taking the time to share your experience! I'm excited to hear that Jesse provided helpful and kind assistance, making your buying process easy. We truly appreciate your business and look forward to serving you again in the future. Sincerely, Jeremy Sims, General Manager

January 18, 2025

Took my truck inn to get serviced. Alarm worked when I took it inn. When I picked up it wasn't working anymore. Nothing was done abou it. Disappointing More

by dbueno1128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael I think was his name
Jan 21, 2025 -

Seguin Chevrolet responded

Dear dbueno1128, Thank you for bringing this to my attention. I’m sorry to hear about the issue with your truck's alarm after your recent visit. Please reach out to me directly at (830) 303-4381 ext. 2035 so I can gather more details and work toward a resolution. Your satisfaction is important to us, and we want to make things right. Sincerely, Gary Stehle, Service Director

January 18, 2025

I was really impressed by the level of service that we were provided with. Also the selection of trucks fast exceeded my expectations More

by kingster502001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Sims
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Viviana Cabello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beca Ramirez Godoy, Gary Stehle
Jan 21, 2025 -

Seguin Chevrolet responded

Dear kingster502001, Thank you for your fantastic review! I'm thrilled to hear that you were impressed with our level of service and that our selection of trucks exceeded your expectations. We’re grateful for your support and look forward to helping you again in the future. Sincerely, Jeremy Sims, General Manager

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