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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,610 Reviews

1,610 Reviews of Seguin Chevrolet - Service Center

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February 13, 2025

Service was quick though they neglected to email me my itemized receipt as promised so I will have to call to get it. Additionally, while I don’t mind taking surveys, I received at least 6 emails wanting More

by Barbara.jewett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : None
Feb 17, 2025 -

Seguin Chevrolet responded

Dear Barbara.jewett, Thank you for your feedback and for bringing these concerns to our attention. I'm glad to hear your service was quick, but I apologize for the missing receipt and the excessive survey emails. We appreciate your time and will work on improving our follow-up process. If you still need assistance with your receipt, please let us know, and we’ll be happy to help. Sincerely, Jeremy Sims, General Manager

February 13, 2025

This dealership has been efficient and fast and I appreciate the kind sales people that I have met. More

by summermoreno09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenn Tejada
4.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Viviana Cabello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dre Lavin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Rios
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luisa Ramirez, Belia Rodriguez
Feb 17, 2025 -

Seguin Chevrolet responded

Dear summermoreno09, Thank you for your kind review! We're glad to hear that you had an efficient and positive experience with our team. We appreciate your support and look forward to assisting you again in the future! Sincerely, Jeremy Sims, General Manager

February 12, 2025

Very nice customer service helped me with my every need and took care of my truck More

by Todd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beca Ramirez Godoy
Feb 17, 2025 -

Seguin Chevrolet responded

Dear Todd, Thank you for your review! We're glad to hear that our team provided excellent customer service and took great care of your truck. We appreciate your business and look forward to serving you again in the future! Sincerely, Jeremy Sims, General Manager

February 11, 2025

The lack of communication is real , I had to call to get any kind of information on our vehicle, then was completely baffled when all of a sudden our warranty was no good as told by a manager so we go to pi More

by claudialeticia2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Abel , Laura , Gabriel there was one more who took over after Laura can’t remember his name , Gary Stehle
Feb 17, 2025 -

Seguin Chevrolet responded

Dear claudialeticia2004, I sincerely apologize for the miscommunication and frustration you experienced during your recent service visit. This is certainly not the level of service we aim to provide, and I regret any inconvenience it caused. I appreciate you bringing this to our attention, and I’m glad Gabriel was able to step in and assist in resolving the situation. If there’s anything further I can do to address your concerns, please don’t hesitate to reach out to me at (830) 303-4381 ext. 2035 as we would like to make things right. Sincerely, Gary Stehle, Service Director

February 10, 2025

The service provided was exceptional, and all necessary information was provided without any issues. Thank you More

by jj036699
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan , Jonathan Rosario
Feb 12, 2025 -

Seguin Chevrolet responded

Dear jj036699, Thank you for your kind words! We're glad to hear that you had an exceptional experience and that our team provided you with all the necessary information. We appreciate your support and look forward to serving you again! Sincerely, Jeremy Sims, General Manager

February 10, 2025

Pa ra í asido lo m . ejor.buen servicioyo.recomiendo a seguir chevrolet.a.todos mis amigos More

by albertoherrada53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No recuerdo su nombres.
Feb 17, 2025 -

Seguin Chevrolet responded

Estimado albertoherrada53, Gracias por su excelente reseña! Nos alegra saber que tuvo una experiencia tan positiva con nosotros. Apreciamos mucho su recomendación y estamos felices de haber podido servirle. Esperamos verlo nuevamente pronto! Sinceramente, Jeremy Sims, Gerente General

February 10, 2025

Seguin Chevrolet continues to be my dealership of choice. Whether it's parts or service technician shortage, the service managers and advisors continue to put the customer first. More

by Z71
Workmanship
Recommend Dealer
Yes
Employees Worked With
5 Stars: Amber, Abel, and Michael, Gary Stehle
Feb 12, 2025 -

Seguin Chevrolet responded

Dear Z71, Thank you for your loyalty and for sharing your experience! We're glad to hear that our service managers and advisors continue to put you first. Your support means a lot to us, and we look forward to serving you again in the future. Sincerely, Jeremy Sims, General Manager

February 09, 2025

NA N. A. N.A. N.A. N.A. N.A. N.A. N.A. na More

by jennifer.vela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan
Feb 12, 2025 -

Seguin Chevrolet responded

Dear Jennifer Vela, Thank you for your 5-star review. Sincerely, Jeremy Sims, General Manager

February 07, 2025

Completely unsatisfied with whole process. Poor lack of communication, do not want to go back. More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Monica Moreno-Davila
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Abel, Beca Ramirez Godoy
Feb 12, 2025 -

Seguin Chevrolet responded

Dear none23, We are truly sorry to hear about your unsatisfactory experience and understand your frustration. Clear communication is crucial, and we apologize for falling short in that regard. Please feel free to reach out to me directly at 830-303-4381 ext. 2035 so we can address your concerns and work to make things right. Sincerely, Gary Stehle, Service Director

February 07, 2025

Unsure what I am rating this time as all that took place was my registration came in. If you want to know about that experience, it went well. More

by TNTWEWERS
Recommend Dealer
Yes
Employees Worked With
Oceana
Feb 12, 2025 -

Seguin Chevrolet responded

Dear TNTWEWERS, Thank you for your 5-star review! We're glad to hear that everything went well with your registration. If you need any further assistance, don't hesitate to reach out. We appreciate your feedback! Sincerely, Jeremy Sims, General Manager

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