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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,570 Reviews

1,570 Reviews of Seguin Chevrolet - Service Center

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January 10, 2025

Was in line and a guy walked in behind me and they took him first when I was just dropping a car and he did the same thing. More

by txme1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Jan 21, 2025 -

Seguin Chevrolet responded

Dear txme1983, Thank you for sharing your feedback. We apologize for the confusion and frustration you experienced during your visit. We strive to provide a fair and efficient service to all of our customers, and it sounds like we fell short in this instance. Please feel free to reach out to me directly at (830) 303-4381 ext. 2035 so we can further discuss your concerns and make it right. Sincerely, Gary Stehle, Service Director

January 10, 2025

Service department was great. Would have appreciated having my car washed once service was done. Sales dept could have done better. I was given only one aftermarket key fob withou More

by drdmomof2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Ramirez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Brown
Jan 21, 2025 -

Seguin Chevrolet responded

Dear drdmomof2, Thank you for your kind words about our service department. We’re glad to hear you were satisfied with your service. I’m sorry to learn about your experience with the sales department regarding the key fob. Your feedback is important to us, and we will certainly review this issue to ensure better experiences in the future. Please feel free to contact me if there’s anything else I can do to assist you. Sincerely, Jeremy Sims, General Manager

January 10, 2025

Went in for an oil 🛢 changed and filter check! Appreciate that they were able to get in me Quickly! Oil 🛢 changed was done promptly! But the Lady who was Amazing left notes to check Air filter More

by tvyvlecka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The young lady who sat next to Ethan
Jan 21, 2025 -

Seguin Chevrolet responded

Dear tvyvlecka, Thank you for sharing your feedback. I’m glad we were able to get you in quickly for your oil change and that it was done promptly. However, I apologize for the confusion regarding the air and cabin filters. I understand your concerns and want to assure you that we take pride in providing thorough service. Please don’t hesitate to contact me directly (830) 303-4381 ext. 2035 to discuss this further or to schedule another check to address your concerns. Sincerely, Gary Stehle, Service Director

January 10, 2025

Great work, fast response and no hassle from anyone. They figured out my cars problem in minutes. More

by Vl-a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel vega
Jan 21, 2025 -

Seguin Chevrolet responded

Dear Vl-a, Thank you for the great review! We're glad to hear that we were able to quickly identify and resolve your car's issue without any hassle. It's always our goal to provide efficient and effective service, and we appreciate your feedback. Sincerely, Jeremy Sims, General Manager

January 10, 2025

The service writer was very friendly and helpful, all work was done to expectations as well. More

by ronsozzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Seguin Chevrolet responded

Dear ronsozzi, Thank you for your positive review! We're glad to hear that our service writer was friendly and helpful, and that the work was completed to your expectations. We appreciate your feedback and hope to continue providing excellent service for you in the future. Sincerely, Jeremy Sims, General Manager

January 10, 2025

The employees of Seguin Chevrolet that I have interacted with have been professional and are knowledgable about my truck. My truck recently was recalled for minor problems so I scheduled its first oil chan More

by ken.wolfe1980
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Seguin Chevrolet responded

Dear ken.wolfe1980, Thank you for your kind words! We're glad to hear that you had a positive experience with our team and that your truck's recall and oil change were handled quickly and satisfactorily. We appreciate your trust in us and look forward to serving you again in the future. Sincerely, Jeremy Sims, General Manager

January 10, 2025

Super fast and prompt service, friendly representatives and always professional. Seguin Chevrolet is my only Chevrolet Dealer for life. More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beca Ramirez Godoy
Jan 21, 2025 -

Seguin Chevrolet responded

Dear none23, Thank you for the fantastic review! We're thrilled to hear that you've had such positive experiences with our team. Your loyalty means the world to us, and we’re excited to continue serving you for years to come. Sincerely, Jeremy Sims, General Manager

January 10, 2025

Ethan was courteous and attentive to my needs. Workers had me out in a timely manner. Store was clean and comfortable. Appointment was easy to set up. More

by TRACYVONSMITH66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beca Ramirez Godoy
Jan 21, 2025 -

Seguin Chevrolet responded

Dear TRACYVONSMITH66, Thank you for the wonderful feedback! We're so glad to hear that Ethan and the team provided excellent service and made your experience as smooth and comfortable as possible. We truly appreciate your kind words and look forward to seeing you again. Sincerely, Jeremy Sims, General Manager

January 10, 2025

Always a pleasure going to Seguin Chevrolet. Never feel like “just a customer”. They always listen to my desires and make every effort to ensure quality customer service! More

by TNTWEWERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Stehle
Jan 21, 2025 -

Seguin Chevrolet responded

Dear TNTWEWERS, Thank you for the wonderful feedback! We're thrilled to hear that you always feel valued and that our team listens to your needs. We look forward to continuing to serve you! Sincerely, Jeremy Sims, General Manager

January 10, 2025

Oil change was quick. Everything worked out well except couldn’t get my rewards to open up. More

by bcjvstevens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beca Ramirez Godoy
Jan 21, 2025 -

Seguin Chevrolet responded

Dear bcjvstevens, Thank you for the great feedback! We're happy to hear your oil change went smoothly. We apologize for the issue with accessing your rewards, and we'd be happy to assist you with that. Feel free to reach out if you'd like help getting that sorted. We appreciate your business! Sincerely, Jeremy Sims, General Manager

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