Seguin Chevrolet - Service Center

Seguin Chevrolet responded

Dear scooter_5338, Thank you for sharing your experience! It’s great to hear that our team provided fast and friendly service and that everything was handled correctly and efficiently. We truly appreciate your support and look forward to serving you again. Sincerely, Jeremy Sims, General Manager

Seguin Chevrolet responded

Dear bryanjirvin, Thank you for sharing your fantastic experience! I’m thrilled to hear our team provided such friendly and efficient service, especially with your NitroFill warranty and the quick tire change. It’s great to know we exceeded your expectations—just like a pit crew! We appreciate your kind words and look forward to assisting you again in the future. Sincerely, Jeremy Sims, General Manager

Seguin Chevrolet responded

Dear adams.wesley, Thank you for your feedback and for recognizing Seguin Chevrolet as the best dealership you’ve worked with! While we’re thrilled to hear your positive remarks, we noticed your 3-star rating and would love to understand how we can improve to make your next visit a 5-star experience. Please don’t hesitate to share any additional feedback with us. Sincerely, Jeremy Sims, General Manager

Seguin Chevrolet responded

Dear MNINO85, Thank you for taking the time to leave us a 5-star review! We're glad to hear that you had a positive experience with our friendly staff and clean waiting area. We understand that longer wait times can be frustrating, but we're happy to hear you felt comfortable with the amenities provided during your visit. Your feedback is valuable, and we appreciate your understanding. Sincerely, Jeremy Sims, General Manager

Seguin Chevrolet responded

Dear Jake, Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience you've experienced. We take pride in ensuring our vehicles are thoroughly inspected before they reach our customers, and I'm sorry that we missed an issue with your car. I understand how important this is to you, and I would like to assist in resolving this as quickly as possible. Please reach out to me directly so we can address this matter and find a satisfactory solution. Sincerely, Jeremy Sims, General Manager

Seguin Chevrolet responded

Dear tswdesignz, Thank you for your feedback, and I apologize for any frustration you experienced during your visit. We understand how important it is to feel that you're getting a fair deal, and we're sorry that we couldn't meet your expectations. We do our best to offer competitive prices based on the market, but we understand that negotiation is a part of the car-buying process. If you'd like to discuss your experience further or if we can assist you in finding a solution, please don't hesitate to reach out. Sincerely, Jeremy Sims, General Manager

Seguin Chevrolet responded

Dear Gchapa49, Thank you for your wonderful feedback! We’re so glad to hear that you continue to have a great experience with us. We look forward to assisting you again in the future. Congratulations, and see you next time! Sincerely, Jeremy Sims, General Manager

Seguin Chevrolet responded

Dear GSP3870, Thank you for your feedback! We appreciate your understanding and are glad to hear that your overall experience has been positive. We apologize for the miscommunication and the extended wait during your recent oil change. We’re working on improving our processes to ensure more timely service in the future. Your continued support means a lot to us, and we look forward to serving you again! Sincerely, Jeremy Sims, General Manager

Seguin Chevrolet responded

Dear CINDYP417, Thank you for the wonderful review! We’re so glad to hear that you felt taken care of like family, and we’re happy to know your oil change was completed quickly. It’s our goal to make every visit as pleasant and efficient as possible. We look forward to serving you again soon! Sincerely, Jeremy Sims, General Manager