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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,581 Reviews
Call Service Center (830) 303-4381

1,581 Reviews of Seguin Chevrolet - Service Center

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December 20, 2024

Staff were friendly and the waiting area was very clean. There were hot beverages available while we waited for my car to be serviced. The wait was quite long, but that’s expected. More

by MNINO85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 31, 2024 -

Seguin Chevrolet responded

Dear MNINO85, Thank you for taking the time to leave us a 5-star review! We're glad to hear that you had a positive experience with our friendly staff and clean waiting area. We understand that longer wait times can be frustrating, but we're happy to hear you felt comfortable with the amenities provided during your visit. Your feedback is valuable, and we appreciate your understanding. Sincerely, Jeremy Sims, General Manager

December 19, 2024

Excellent job 👏 amazing work every time when am there and many people help me congratulations next time More

by gchapa49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beca Ramirez Godoy
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Dec 31, 2024 -

Seguin Chevrolet responded

Dear Gchapa49, Thank you for your wonderful feedback! We’re so glad to hear that you continue to have a great experience with us. We look forward to assisting you again in the future. Congratulations, and see you next time! Sincerely, Jeremy Sims, General Manager

December 19, 2024

Doesn't look closely at there vehicles missed collision in my newly bought car.. still trying to get them to assist More

by Jake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Monica Moreno-Davila
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Hood
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beca Ramirez Godoy, Gary Stehle
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Dec 31, 2024 -

Seguin Chevrolet responded

Dear Jake, Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience you've experienced. We take pride in ensuring our vehicles are thoroughly inspected before they reach our customers, and I'm sorry that we missed an issue with your car. I understand how important this is to you, and I would like to assist in resolving this as quickly as possible. Please reach out to me directly so we can address this matter and find a satisfactory solution. Sincerely, Jeremy Sims, General Manager

December 19, 2024

There was no negotiation on a price of a vehicle basically says thank you very much for coming here, but we cannot give you a deal when I drove an hour and a half to get there More

by tswdesignz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beca Ramirez Godoy, Jonathan Rosario, Gary Stehle
Report | Print
Dec 31, 2024 -

Seguin Chevrolet responded

Dear tswdesignz, Thank you for your feedback, and I apologize for any frustration you experienced during your visit. We understand how important it is to feel that you're getting a fair deal, and we're sorry that we couldn't meet your expectations. We do our best to offer competitive prices based on the market, but we understand that negotiation is a part of the car-buying process. If you'd like to discuss your experience further or if we can assist you in finding a solution, please don't hesitate to reach out. Sincerely, Jeremy Sims, General Manager

December 18, 2024

Service has been very good. The last service had some miscommunication and took 2.5 hrs for an oil change but overall I would give it 4 stars. More

by GSP3870
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beca Ramirez Godoy
Report | Print
Dec 31, 2024 -

Seguin Chevrolet responded

Dear GSP3870, Thank you for your feedback! We appreciate your understanding and are glad to hear that your overall experience has been positive. We apologize for the miscommunication and the extended wait during your recent oil change. We’re working on improving our processes to ensure more timely service in the future. Your continued support means a lot to us, and we look forward to serving you again! Sincerely, Jeremy Sims, General Manager

December 16, 2024

Excellent service, very friendly and takes care of you like family. Didn't wait long for an oil change. More

by CINDYP417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Starks
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Dec 31, 2024 -

Seguin Chevrolet responded

Dear CINDYP417, Thank you for the wonderful review! We’re so glad to hear that you felt taken care of like family, and we’re happy to know your oil change was completed quickly. It’s our goal to make every visit as pleasant and efficient as possible. We look forward to serving you again soon! Sincerely, Jeremy Sims, General Manager

December 14, 2024

Did not take care of the problems with my truck after I told them what it was doing before they worked on it More

by barbschneider94
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Monica Moreno-Davila
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beca Ramirez Godoy
Report | Print
December 12, 2024

My appointment was at 1 my truck was in for oil change at 1:45 was out at 2:20 that's to long for oil change. More

by joerivera316
Recommend Dealer
No
Report | Print
Dec 12, 2024 -

Seguin Chevrolet responded

Dear joerivera316, Thank you for your review. I apologize for the delay during your oil change appointment. We aim to complete service in a timely manner and regret that we did not meet that expectation during your visit. I’ll be sure to review our processes to improve wait times in the future. If you have any further concerns or questions, please don’t hesitate to reach out to me (830) 303-4381 ext. 2035. Sincerely, Gary Stehle, Service Director

December 11, 2024

Great experience once again. T Harper and his team are outstanding and always put the customer first. Can’t say enough great things about this dealership and their leaders. More

by J McDonald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
T Harper
Report | Print
Dec 12, 2024 -

Seguin Chevrolet responded

Dear J McDonald, Thank you for your kind words and for choosing us again! T Harper and the team truly appreciate your recognition of their efforts to prioritize our customers. It’s always our goal to ensure a great experience, and we’re so grateful for your continued support. Sincerely, Jeremy Sims, General Manager

December 11, 2024

Service in my truck was awesome. Good job, guys.I will be coming back for my service again. Merry christmas More

by Yoli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beca Ramirez Godoy
Report | Print
Dec 12, 2024 -

Seguin Chevrolet responded

Dear Yoli, Thank you for your wonderful review! We're so glad to hear that you had an awesome experience with our service team. Your kind words mean a lot to us, and we look forward to assisting you again. Wishing you a very Merry Christmas and a happy New Year! Sincerely, Jeremy Sims, General Manager

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