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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,589 Reviews
Call Service Center (830) 303-4381

1,589 Reviews of Seguin Chevrolet - Service Center

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November 26, 2024

It took them two months to fix my car and when I pick it up it was dirty not like l left it the end side was full of dirty More

by Glenda Braimer
Recommend Dealer
No
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Nov 29, 2024 -

Seguin Chevrolet responded

Dear Glenda Braimer, I truly apologize for the experience you've had with the service on your vehicle. It's unacceptable that it took longer than expected, and I deeply regret that your vehicle was not returned in the condition it was brought in. We take pride in delivering high-quality service and your feedback will help us improve. Please feel free to reach out to me directly (830) 303-4381 extension 2035 so I can address this further. Sincerely, Gary Stehle, Service Director

November 26, 2024

I went in for 2 service appts but only one was done. A software recall was not done . More

by reyesa25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica dyee
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November 25, 2024

Great service. They fixed my check engine light right the first time. The repair was completed on time. The staff I interacted with was very professional. I def More

by Poppy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor for drive train issues
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Nov 29, 2024 -

Seguin Chevrolet responded

Dear Poppy, Thank you for your review! We’re delighted to know our team fixed your check engine light efficiently and completed the repair on time. It’s wonderful to hear you found our staff professional and that you plan to rely on us for all your service needs. We truly appreciate your trust and look forward to serving you again! Sincerely, Jeremy Sims, General Manager

November 25, 2024

Always friendly and courteous. Staff is always friendly and respectful and really seems to like their jobs. I’m 70 years old and you all are the best dealership I’ve had the pleasu More

by RONALDHAGAMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beca Ramirez Godoy, Jonathan Rosario
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Nov 29, 2024 -

Seguin Chevrolet responded

Dear RONALDHAGAMAN, Thank you for your kind words and for sharing your experience. It’s truly an honor to hear that our team has made such a positive impression. We take great pride in creating a friendly and respectful atmosphere, and your recognition means the world to us. At 70 years young, your endorsement as the best dealership you’ve worked with is the highest compliment we could receive. We look forward to continuing to serve you in the future! Sincerely, Jeremy Sims, General Manager

November 23, 2024

I had no problem getting the work done on my truck. I was kept informed on the progress. More

by eghils
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gracie Martinez
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Nov 29, 2024 -

Seguin Chevrolet responded

Dear eghils, Thank you for your 5-star review! We're glad to hear that your truck service went smoothly and that you were kept informed throughout the process. We appreciate your feedback and look forward to assisting you again in the future. Sincerely, Jeremy Sims, General Manager

November 23, 2024

Omar was my salesman her was great 😊 I will do my business here in the future for sure More

by Omarnoor2324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenn Tejada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Noor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beca Ramirez Godoy
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Nov 29, 2024 -

Seguin Chevrolet responded

Dear Omarnoor2324, Thank you for your great review! We're thrilled to hear that Omar provided you with excellent service, and we're excited to have earned your future business. We look forward to helping you again whenever you're ready! Sincerely, Jeremy Sims, General Manager

November 22, 2024

Everyone is professional and they get the job done right. Usually on time. Easy to schedule appointments. More

by CLYDEPAT6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beca Ramirez Godoy
Report | Print
Nov 29, 2024 -

Seguin Chevrolet responded

Dear CLYDEPAT6, Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with our professional team and that scheduling appointments was easy for you. We take great pride in providing timely and efficient service, and your feedback lets us know we're on the right track. Sincerely, Jeremy Sims, General Manager

November 22, 2024

Not a bad dealership for a small town. Has their flaws. Not very aggressive towards their customers More

by Fred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2024 -

Seguin Chevrolet responded

Dear Fred, Thank you for your feedback! We're glad you had a positive experience with us and appreciate your honesty. We always aim to provide excellent service and take your comments to heart as we continue to improve. If there's anything specific you'd like to share about how we can serve you better, don't hesitate to reach out. Sincerely, Jeremy Sims, General Manager

November 21, 2024

The turn around time is excessive. People make appointments so that they will be out quicker. Unfortunately that is not my experience here, any of the times I’ve gone. More

by vxdowney4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Monica Moreno-Davila
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2024 -

Seguin Chevrolet responded

Dear vxdowney4, Thank you for your feedback. I’m truly sorry to hear about the delays you've experienced, as that’s not the level of service we aim to provide. We understand the importance of timely service, especially when an appointment is made. I would appreciate the opportunity to look into this further and work to improve your future visits. Please feel free to reach out to me directly (830) 303-4381 extension 2035. Sincerely, Gary Stehle, Service Director

November 21, 2024

They did a good job on the service they did. A recall an oil change. More

by Enrique Martinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Dyre
Report | Print
Nov 29, 2024 -

Seguin Chevrolet responded

Dear Enrique Martinez, Thank you for your 5-star review! We’re glad to hear that you were satisfied with the service on your recall and oil change. It’s great to know that we met your expectations. Sincerely, Jeremy Sims, General Manager

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