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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,664 Reviews
Call Service Center (830) 303-4381

1,664 Reviews of Seguin Chevrolet - Service Center

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January 20, 2025

Treated great helped with my questions and was taken care in timely manner, will be back More

by rudymontana800
Recommend Dealer
Yes
Employees Worked With
Young man don't know name
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Jan 21, 2025 -

Seguin Chevrolet responded

Dear rudymontana800, Thank you for your fantastic review! We're thrilled to hear you were treated well, had your questions answered, and received timely service. We look forward to welcoming you back in the future. Sincerely, Jeremy Sims, General Manager

January 18, 2025

Took my truck inn to get serviced. Alarm worked when I took it inn. When I picked up it wasn't working anymore. Nothing was done abou it. Disappointing More

by dbueno1128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael I think was his name
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Jan 21, 2025 -

Seguin Chevrolet responded

Dear dbueno1128, Thank you for bringing this to my attention. I’m sorry to hear about the issue with your truck's alarm after your recent visit. Please reach out to me directly at (830) 303-4381 ext. 2035 so I can gather more details and work toward a resolution. Your satisfaction is important to us, and we want to make things right. Sincerely, Gary Stehle, Service Director

January 18, 2025

Jesse was helpful and kind through the entire visit. He made our buying experience easy. More

by skulrio99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Calderon
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Jan 21, 2025 -

Seguin Chevrolet responded

Dear skulrio99, Thank you for taking the time to share your experience! I'm excited to hear that Jesse provided helpful and kind assistance, making your buying process easy. We truly appreciate your business and look forward to serving you again in the future. Sincerely, Jeremy Sims, General Manager

January 18, 2025

I was really impressed by the level of service that we were provided with. Also the selection of trucks fast exceeded my expectations More

by kingster502001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Sims
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Viviana Cabello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beca Ramirez Godoy, Gary Stehle
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Jan 21, 2025 -

Seguin Chevrolet responded

Dear kingster502001, Thank you for your fantastic review! I'm thrilled to hear that you were impressed with our level of service and that our selection of trucks exceeded your expectations. We’re grateful for your support and look forward to helping you again in the future. Sincerely, Jeremy Sims, General Manager

January 17, 2025

Very professional and awsome service. Never had been given the great welcome at any dealership like the one at seguin Chevrolet. More

by Tony
Recommend Dealer
Yes
Employees Worked With
Gabriel vega
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Jan 21, 2025 -

Seguin Chevrolet responded

Dear Tony, Thank you for your fantastic review! We're thrilled to hear that you had such a great experience at Seguin Chevrolet. We appreciate your kind words and look forward to welcoming you back in the future. Sincerely, Jeremy Sims, General Manager

January 17, 2025

they were excellent. very sweet and very fast! made sure we were in and out. More

by ravynlookabill1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : aaron
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Jan 21, 2025 -

Seguin Chevrolet responded

Dear ravynlookabill1, Thank you for your wonderful feedback! I'm happy to hear that our team provided you with excellent and efficient service. We truly appreciate your support and look forward to assisting you again in the future. Sincerely, Jeremy Sims, General Manager

January 17, 2025

I enjoyed that it was in and did not have to wait long very satisfied with the service More

by sandovha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esman
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Jan 21, 2025 -

Seguin Chevrolet responded

Dear sandovha, Thank you for sharing your experience! I'm thrilled to hear that your visit was quick and satisfying. We appreciate your support and look forward to assisting you again in the future. Sincerely, Jeremy Sims, General Manager

January 17, 2025

Me vendieron una camioneta q no sirve y no quieren responder x el veiculo y me siento robado More

by rlara6419
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Stehle
Report | Print
January 15, 2025

I was informed that it takes 3 to 5 days just to check the vehicle out before anything happens. If the service bays are backed up that far maybe they need to expand to accommodate the amount of service be More

by ABELLSAMPON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Stehle
Report | Print
Jan 21, 2025 -

Seguin Chevrolet responded

Dear ABELLSAMPON, Thank you for your feedback. We sincerely apologize for the delays and communication issues you've experienced. We understand how important it is to receive timely updates during your service visit, and we’re sorry that we did not meet your expectations in this area. We are always looking for ways to improve and expand to meet the needs of our customers, and your comments regarding communication will be shared with our team to help ensure we do better in the future. If you have any further questions or concerns, please feel free to reach out directly to me. Sincerely, Gary Stehle, Service Director

January 15, 2025

No paperwork given to me. Gave me my key and didn’t say anything or where my car was. More

by Dez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Monica Moreno-Davila
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2025 -

Seguin Chevrolet responded

Dear Dez, I apologize for the experience you had with us. It is never our intention to leave our customers feeling uncertain or uninformed. We should have provided you with proper documentation and clearly communicated the location of your vehicle. Your feedback is important, and I will make sure our team is reminded of the importance of clear communication and proper customer service moving forward. If you'd like to discuss this further or if there’s anything I can do to assist, please don’t hesitate to contact me directly. Sincerely, Gary Stehle, Service Director

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