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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,593 Reviews
Call Service Center (830) 303-4381

1,593 Reviews of Seguin Chevrolet - Service Center

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November 22, 2024

Not a bad dealership for a small town. Has their flaws. Not very aggressive towards their customers More

by Fred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2024 -

Seguin Chevrolet responded

Dear Fred, Thank you for your feedback! We're glad you had a positive experience with us and appreciate your honesty. We always aim to provide excellent service and take your comments to heart as we continue to improve. If there's anything specific you'd like to share about how we can serve you better, don't hesitate to reach out. Sincerely, Jeremy Sims, General Manager

November 22, 2024

Everyone is professional and they get the job done right. Usually on time. Easy to schedule appointments. More

by CLYDEPAT6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beca Ramirez Godoy
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Nov 29, 2024 -

Seguin Chevrolet responded

Dear CLYDEPAT6, Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with our professional team and that scheduling appointments was easy for you. We take great pride in providing timely and efficient service, and your feedback lets us know we're on the right track. Sincerely, Jeremy Sims, General Manager

November 21, 2024

The turn around time is excessive. People make appointments so that they will be out quicker. Unfortunately that is not my experience here, any of the times I’ve gone. More

by vxdowney4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Monica Moreno-Davila
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2024 -

Seguin Chevrolet responded

Dear vxdowney4, Thank you for your feedback. I’m truly sorry to hear about the delays you've experienced, as that’s not the level of service we aim to provide. We understand the importance of timely service, especially when an appointment is made. I would appreciate the opportunity to look into this further and work to improve your future visits. Please feel free to reach out to me directly (830) 303-4381 extension 2035. Sincerely, Gary Stehle, Service Director

November 21, 2024

They did a good job on the service they did. A recall an oil change. More

by Enrique Martinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Dyre
Report | Print
Nov 29, 2024 -

Seguin Chevrolet responded

Dear Enrique Martinez, Thank you for your 5-star review! We’re glad to hear that you were satisfied with the service on your recall and oil change. It’s great to know that we met your expectations. Sincerely, Jeremy Sims, General Manager

November 20, 2024

Michael provides the most wonderful and unmatched service I have ever had at a dealership. He is the reason we will buy all future vehicles through Seguin Chevrolet and continue with any and all service need More

by leliee0326
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael in Service
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Nov 29, 2024 -

Seguin Chevrolet responded

Dear leliee0326, Thank you for the wonderful 5-star review! We’re thrilled to hear that Michael provided such exceptional service. He truly goes above and beyond, and we’re excited to know you’ll be returning for all your future vehicle and service needs. We look forward to continuing to serve you! Sincerely, Jeremy Sims, General Manager

November 20, 2024

Very deceptive on pricing. Gabe no explanation other than “shop charges!” She knew to the penny what my oil change would be but low balled me instead. More

by JeffScott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Beca Ramirez Godoy
Report | Print
Nov 29, 2024 -

Seguin Chevrolet responded

Dear JeffScott, Thank you for sharing your experience. I’m sorry to hear that you felt misled regarding the pricing, and I apologize for any confusion. We strive for transparency with our customers, and I’d like to look into this matter further to ensure that everything is clear moving forward. Please feel free to contact me directly (830) 303-4381 extension 2035 so we can resolve this situation. Sincerely, Gary Stehle, Service Director

November 20, 2024

Having to leave my car for 4days before it gets fixed, no loaner car available More

by Nena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Monica Moreno-Davila
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beca Ramirez Godoy
Report | Print
Nov 29, 2024 -

Seguin Chevrolet responded

Dear Nena, Thank you for sharing your feedback. We understand your frustration with the extended wait time and the unavailability of a loaner car, and we apologize for any inconvenience this may have caused. We strive to provide timely and efficient service, and we are working to improve our processes. If you have any further concerns or would like to discuss this further, please don’t hesitate to reach out to me directly. Sincerely, Jeremy Sims, General Manager

November 20, 2024

Not fixing the truck issue, as soon as I get home the light engine turn on again ,after two weeks at the service center, More

by angelesluna07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Monica Moreno-Davila
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2024 -

Seguin Chevrolet responded

Dear angelesluna07, Thank you for your feedback, and I apologize for the inconvenience you’ve experienced. I understand your frustration with the issue not being resolved after such a long wait, and I would like to personally ensure that this matter is addressed. Please contact me directly (830) 303-4381 extension 2035 at your earliest convenience so we can discuss how to make this right and get your truck fixed properly. Sincerely, Gary Stehle, Service Director

November 20, 2024

Muy buen servicio desde que llegue, me atendieron muy bien en todo momento gracias por todo More

by MANDO2562
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
Report | Print
Nov 29, 2024 -

Seguin Chevrolet responded

Dear MANDO2562, Thank you for the fantastic 5-star review! We're thrilled to hear that you received excellent service from start to finish. We’re happy to have had the opportunity to assist you. We look forward to serving you again in the future! Sincerely, Jeremy Sims, General Manager

November 20, 2024

Courteous Professional kept me informed. Greeted me when I entered the service desk. Very clean and nicely decorated waiting room. More

by NBMDCustomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
M Moreno on the receipt, he was tall gentleman at the desk. 5stars
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Nov 20, 2024 -

Seguin Chevrolet responded

Dear NBMDCustomer, Thank you for sharing your positive experience! We're glad to hear that our team was able to provide you with great service and keep you informed throughout your visit. We also appreciate your feedback on our waiting room – we aim to make every part of your experience as comfortable as possible. Sincerely, Jeremy Sims, General Manager

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