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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,665 Reviews
Call Service Center (830) 303-4381

1,665 Reviews of Seguin Chevrolet - Service Center

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January 15, 2025

No paperwork given to me. Gave me my key and didn’t say anything or where my car was. More

by Dez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Monica Moreno-Davila
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2025 -

Seguin Chevrolet responded

Dear Dez, I apologize for the experience you had with us. It is never our intention to leave our customers feeling uncertain or uninformed. We should have provided you with proper documentation and clearly communicated the location of your vehicle. Your feedback is important, and I will make sure our team is reminded of the importance of clear communication and proper customer service moving forward. If you'd like to discuss this further or if there’s anything I can do to assist, please don’t hesitate to contact me directly. Sincerely, Gary Stehle, Service Director

January 15, 2025

made internet appointment, oil and tire rotation, for 1130. i arrive at 1135 and my truck was taken to bay for service at 1145. quick service under an hour. More

by velajr56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
Report | Print
Jan 21, 2025 -

Seguin Chevrolet responded

Dear velajr56, Thank you for taking the time to share your experience! We're glad to hear that your service was quick and efficient, and that we were able to get your truck in and out in under an hour. We appreciate your business and look forward to serving you again in the future. Sincerely, Jeremy Sims, General Manager

January 15, 2025

Oil change way too expensive for simple change. Corvette is not any more difficult difficulty difficult More

by puggan55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Monica Moreno-Davila
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beca Ramirez Godoy
Report | Print
January 14, 2025

Great and quick service! Got in same day I got online to make an appt! Was in and out within in hour. More

by lauren88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan
Report | Print
Jan 21, 2025 -

Seguin Chevrolet responded

Dear lauren88, Thank you for sharing your positive experience! We’re excited to hear that our team provided you with great and quick service, and that we could accommodate your appointment the same day. Getting you in and out efficiently is always our goal. We appreciate your business and look forward to serving you again in the future! Sincerely, Jeremy Sims, General Manager

January 13, 2025

Seguin Chevrolet was fast at repairing my vehicle and provided consistent updates on any changes or needs. Thank you for providing a great service! More

by elisaluna1221
Recommend Dealer
Yes
Employees Worked With
Gracie Martinez
Report | Print
Jan 21, 2025 -

Seguin Chevrolet responded

Dear elisaluna1221, Thank you for your wonderful review! We’re thrilled to hear that your repair experience with Seguin Chevrolet was fast and that our team kept you informed throughout the process. Providing great service and ensuring our customers feel cared for is always our goal. We appreciate your trust in us and look forward to assisting you again in the future. Sincerely, Jeremy Sims, General Manager

January 13, 2025

Extremely professional, courteous and considered my feelings and thoughts. Discussed everything with me before doing anything which was great. More

by wmlawson730
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabbrel
Report | Print
Jan 21, 2025 -

Seguin Chevrolet responded

Dear wmlawson730, Thank you for sharing your fantastic experience! We’re delighted to hear that our team was professional, courteous, and communicative throughout your visit. We truly appreciate your kind words and look forward to serving you again in the future. Sincerely, Jeremy Sims, General Manager

January 13, 2025

If I could give them a -10 I would. They sell lemons, my car has had camera problems since day 1 of owning it! I’ve taken it for repairs 3 times and still not resolved. I had a case wit More

by rubiogabriela18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Monica Moreno-Davila
1.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Noor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Stehle
Report | Print
Jan 21, 2025 -

Seguin Chevrolet responded

Dear rubiogabriela18, Thank you for sharing your feedback. I’m truly sorry to hear about the challenges you’ve faced with your 2024 Chevy Tahoe and the frustrations surrounding your service experience. Your concerns are very serious, and we understand how this situation has been upsetting for you. We want to make things right and ensure all necessary steps are taken to address your concerns. I will personally review your case and the service history to ensure we’re doing everything possible to assist you. Please feel free to reach out to me directly at 830-303-4381 to discuss this matter further. Sincerely, Jeremy Sims, General Manager

January 11, 2025

Wasn't satisfied at all. My alarmed worked on my truck b4 I tool it inn. Now it doesn't work. So now I'm probably gonna have to pay out of my pocket More

by dbueno1128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Stehle
Report | Print
Jan 21, 2025 -

Seguin Chevrolet responded

Dear dbueno1128, Thank you for bringing this to my attention. I’m sorry to hear about the issue with your truck's alarm after your recent visit. Please reach out to me directly at (830) 303-4381 ext. 2035 so I can gather more details and work toward a resolution. Your satisfaction is important to us, and we want to make things right. Sincerely, Gary Stehle, Service Director

January 10, 2025

Ethan was courteous and attentive to my needs. Workers had me out in a timely manner. Store was clean and comfortable. Appointment was easy to set up. More

by TRACYVONSMITH66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beca Ramirez Godoy
Report | Print
Jan 21, 2025 -

Seguin Chevrolet responded

Dear TRACYVONSMITH66, Thank you for the wonderful feedback! We're so glad to hear that Ethan and the team provided excellent service and made your experience as smooth and comfortable as possible. We truly appreciate your kind words and look forward to seeing you again. Sincerely, Jeremy Sims, General Manager

January 10, 2025

Great work, fast response and no hassle from anyone. They figured out my cars problem in minutes. More

by Vl-a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel vega
Report | Print
Jan 21, 2025 -

Seguin Chevrolet responded

Dear Vl-a, Thank you for the great review! We're glad to hear that we were able to quickly identify and resolve your car's issue without any hassle. It's always our goal to provide efficient and effective service, and we appreciate your feedback. Sincerely, Jeremy Sims, General Manager

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