Seguin Chevrolet - Service Center

Was very prompt in doing my oil change. Hope it stays that way. Last year was a nightmare. I was scheduled and waited 2 hours before they took the car back. I called it off because I wasn' Hope it stays that way. Last year was a nightmare. I was scheduled and waited 2 hours before they took the car back. I called it off because I wasn't taken back at my scheduled time. I noticed you have new staff in checking customers in. More

Everyone at Seguin Chevrolet was very friendly and professional when I took my equinox in for service professional when I took my equinox in for service More

Service was okay, last yr I payed for a tire rotation and the technician did not perform the service I did not realize it was not done until my tire one of my tire was low on air. That is when I notice sever the technician did not perform the service I did not realize it was not done until my tire one of my tire was low on air. That is when I notice several later. Plus I am not happy to bring my vehicle to get it serviced because I was told we had to leave our vehicle at the dealer until they had time to trouble shoot the problem and this could take a week plus. U did not buy a vehicle to stand at the dealer convenience to decide when to work on my vehicle . And I am left without a vehicle vehicle for weeks. I understand a day or two but a week to figure out what’s wrong and then bring it back to install parts wait maybe another week with no car that is not convince for me or owner of the vehicle. I was talking g to other customers they were not happy. I fill the dealer really care less for there customers convenience I know I will not buy a car from them if I can not get good service from dealer. Lucky I have a life time oil change. But the technician does not do an evaluation on service the car may need. On the next visit. To me waiting for week to trouble shoot for one week plus is not convinced for me or the other customers that I was talking to. Chevy dealer or slacking off on service side. It’s a sad deal for the customer part. And you wonder why you can’t sell cars or trucks . This is my thought I am sure it will not mean nothing to the dealer and upper management which care less about how customers talk about the dealer as we wait for service. More

One of the worst experiences I have had at a dealership. Called multiple times to find out what the status of my repair was. Was transferred to the service department with either no answer or getting transf Called multiple times to find out what the status of my repair was. Was transferred to the service department with either no answer or getting transferred to other phones with no call back. Left multiple messages with no return call. Even spoke with service department manager with a promise of a return call that I never received. Vehicle was repaired after four days. A couple of days after I got the vehicle home I noticed a scuff on the bumper. After reviewing my security camera the scuff was not there before going to dealership but was there when I returned home. More

Quick and easy. Very fast the service adviser Gracie was great!! Got my warranty approval quick and kept me up to date with my vehicle. She made the whole experience Very fast the service adviser Gracie was great!! Got my warranty approval quick and kept me up to date with my vehicle. She made the whole experience worry and stress free. More

Scheduled a service appointment for tire rotation and a recall on my truck. They charged me for an oil change I never asked for which cost $164. I won't go back. recall on my truck. They charged me for an oil change I never asked for which cost $164. I won't go back. More

Was treated like family and did everything to get us the car we wanted. Thank you car we wanted. Thank you More

Best customer service in Seguin Texas all I will send my people to you all love people to you all love More

Fast and friendly service very professional, when I got there they attended me right away there they attended me right away More

Very good, Would do it again. Very happy. Very good, super duper experience. Ask for Monica Very happy. Very good, super duper experience. Ask for Monica More