Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,595 Reviews
Call Service Center (830) 303-4381

1,595 Reviews of Seguin Chevrolet - Service Center

Sort by
October 07, 2024

They are always extremely rude towards me, it's hard to ask them what the issue is with the car anytime I bring it in. And even when I do have an appointment time they are still rude and act like I'm not s More

by abigailchambers2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Monica Moreno-Davila
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Lopez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beca Ramirez Godoy
Report | Print
Oct 09, 2024 -

Seguin Chevrolet responded

Dear Abigail, Thank you for bringing this to our attention. I’m truly sorry to hear about the way you were treated during your visits. This is not the level of service we strive to provide, and I assure you that your concerns will be addressed with our team. Your experience should have been much more welcoming, and we appreciate your feedback to help us improve. Please don't hesitate to reach out, so we make things right and can come towards a resolution. Sincerely, Jeremy Sims, General Manager

October 06, 2024

Very hard to contacting the service writer at the dealership. I STILL HAVEN'T RECEIVED A COPY OF MY RECEIPT FOR THE WORK THAT WAS PERFORMED More

by VTC1953DEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember
Report | Print
Oct 07, 2024 -

Seguin Chevrolet responded

Dear VTC1953DEC, Thank you for your feedback. I'm sorry to hear about the difficulties you experienced in contacting our service writer and the delay in receiving your receipt. We strive for excellent communication and transparency, and I apologize for falling short in this instance. Please reach out to us directly at (830) 303-4381 ext. 2035, and we’ll ensure you receive your receipt promptly. Sincerely, Gary Stehle, Service Director

October 04, 2024

Amazing customer service. My service advisor Michael Brown was amazing. And fast turn around time. More

by mandakay006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Brown
Report | Print
Oct 04, 2024 -

Seguin Chevrolet responded

Dear mandakay006, Thank you for the fantastic review! We’re thrilled to hear that Michael Brown provided you with amazing customer service and a fast turnaround time. We look forward to serving you again in the future! Sincerely, Jeremy Sims, General Manager

October 04, 2024

Took my truck in for service. My service advisor, Michael, was absolutely amazing. Micheal was easy to reach, kept me updated and got me in and out as quickly as possible. I work More

by KDS710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael (Service Advisor)
Report | Print
Oct 04, 2024 -

Seguin Chevrolet responded

Dear KDS710, Thank you for your fantastic review! We’re delighted to hear that Michael provided such excellent service and kept you well-informed throughout your visit. It’s always great to receive feedback from someone who understands the importance of customer care, and we’re proud to know Michael exceeded your expectations. We look forward to serving you again in the future! Sincerely, Jeremy Sims, General Manager

October 04, 2024

Excellent and respectful sales people! This is the second vehicle we have purchased from them. More

by Tracy Cheatham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Medina
Report | Print
Oct 07, 2024 -

Seguin Chevrolet responded

Dear Tracy Cheatham, Thank you for your review! We’re thrilled to hear that you had another excellent experience with our respectful sales team. We truly appreciate your continued trust in us for your vehicle purchases and look forward to serving you again in the future. Sincerely, Jeremy Sims, General Manager

October 04, 2024

They’ll keep your car/truck for months and never bother giving you a loaner. Delay, delay, delay! Can’t get any help just excuses. More

by CGARZA88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gracie
Report | Print
Oct 07, 2024 -

Seguin Chevrolet responded

Dear CGARZA88, I apologize for the experience you've had with our service department. It’s concerning to hear about the delays and lack of communication regarding your vehicle. Your feedback is vital for us to improve our processes. Please reach out to me directly (830) 303-4381 ext. 2035 so I can address your concerns and work towards a resolution. Sincerely, Gary Stehle, Service Director

October 04, 2024

Excelente maintenance service! ! Nice waiting area. Quick service. Good location oil change done fast thanks More

by Tomascastillog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beca Ramirez Godoy
Report | Print
Oct 04, 2024 -

Seguin Chevrolet responded

Dear Tomascastillog, Thank you for your wonderful review! We're thrilled to hear that you enjoyed our quick maintenance service and comfortable waiting area. We appreciate your kind words. We look forward to seeing you again for your next service! Sincerely, Jeremy Sims, General Manager

October 03, 2024

Gracie was super helpful in service. She was very friendly, polite and knowledgeable of her job. More

by DMSKBUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gracie
Report | Print
Oct 03, 2024 -

Seguin Chevrolet responded

Dear DMSKBUS, Thank you for your wonderful review! I'm thrilled to hear that Gracie provided you with such friendly and knowledgeable service. We appreciate your kind words and look forward to assisting you with any future needs. Sincerely, Jeremy Sims, General Manager

October 03, 2024

Unorganized, poor service in service/parts will not be going back waisted my time again More

by PETERSONJEREMY56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Monica Moreno-Davila
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2024 -

Seguin Chevrolet responded

Dear PETERSONJEREMY56, I’m sorry to hear that your experience with our service and parts department did not meet expectations. We strive for better, and your feedback is important to help us improve. If there’s anything we can do to address the situation further, please don’t hesitate to reach out at (830) 303-4381 ext. 2035, we would like to make things right. Sincerely, Gary Stehle, Service Director

October 03, 2024

When I came in, I had an appointment. They assisted me immediately and they would let me know how everything was going as my truck was getting fixed or oil change actually. More

by Monica melton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
Report | Print
Oct 03, 2024 -

Seguin Chevrolet responded

Dear Monica, Thank you for sharing your great experience! I'm glad to hear our team assisted you promptly and kept you updated throughout your service visit. We appreciate your trust and look forward to serving you again in the future. Sincerely, Jeremy Sims, General Manager

1
...
32
33
34
...
160