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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,595 Reviews
Call Service Center (830) 303-4381

1,595 Reviews of Seguin Chevrolet - Service Center

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October 03, 2024

Great service and communication throughout the sales and service process. They do a great job of being transparent with costs. More

by OLIVARES.STEVEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Medrano, Beca Ramirez Godoy, Peyton Macy
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Oct 04, 2024 -

Seguin Chevrolet responded

Dear OLIVARES.STEVEN, Thank you for your wonderful review! We’re glad to hear that you had a great experience with our team and appreciated the service and communication throughout the process. Transparency is key, and we’re happy it made a positive impact on your experience. We look forward to working with you again! Sincerely, Jeremy Sims, General Manager

October 03, 2024

Friendly courtesy, professional, helpful staff was extremely nice and made sure I was on the right track. More

by darencampbell369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beca Ramirez Godoy
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Oct 03, 2024 -

Seguin Chevrolet responded

Dear darencampbell369, Thank you for your fantastic review! I'm delighted to hear that our staff provided you with friendly, courteous, and professional service. We strive to make sure every experience is as smooth as possible, and I'm glad we were able to assist you. Sincerely, Jeremy Sims, General Manager

October 01, 2024

Received a quote for park's only not for the whole repair bill. So I was a little surprised when I got the final bill. When I asked the tech what was this she answered? Well, you only asked about the cost of More

by bobbearrt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Monica Moreno-Davila
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Seguin Chevrolet responded

Dear Bobbearrt, Thank you for your feedback. I apologize for the miscommunication regarding the quote. We strive for transparency and clarity with all our service estimates, and I regret that this wasn’t your experience. We will work to ensure better communication moving forward. Please don’t hesitate to reach out to me directly (830) 303-4381 extension 2035 if you have any further concerns. Sincerely, Gary Stehle, Service Director

September 30, 2024

The incentives and savings are more than any other dealership. I came in for an oil change and left with a new truck. Deals to good to pass up More

by DANIEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Sims
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Barragan 5 stars
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Sep 30, 2024 -

Seguin Chevrolet responded

Dear Daniel, Thank you for your fantastic review! We're thrilled that you found the incentives and savings unbeatable and that you drove away with a new truck! It's great to hear that we exceeded your expectations. We appreciate your business and look forward to seeing you again. Sincerely, Jeremy Sims, General Manager

September 29, 2024

I didn’t give 5stars because if my car had of been done right the first time I would’ve had to bring it back for the to correct what they messed up. They did correct the problem the 2nd visit. More

by CHERYLGRNWD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember who helped me.
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Sep 30, 2024 -

Seguin Chevrolet responded

Dear CHERYLGRNWD, Thank you for taking the time to share your experience. I apologize for the inconvenience you faced with your vehicle and appreciate your patience during the process. We’re glad to hear the issue was resolved on your second visit, but we always aim for first-time fixes. Your feedback is valuable and will help us improve our service. We hope to provide you with a better experience in the future. Sincerely, Jeremy Sims, General Manager

September 26, 2024

If I could give it 0 stars I would. My truck has been in service since the last week of July it's about to be October! All I can get is "we are waiting on parts still". It's been a back More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
All service department
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Sep 30, 2024 -

Seguin Chevrolet responded

Dear Alex, I’m truly sorry to hear about your frustrating experience with our service department. Waiting for parts can be challenging, and I understand how it must feel to have your truck in service for so long. Your feedback is invaluable, and I assure you that we are working hard to expedite the process and improve communication. Please feel free to reach out to me directly if you would like to discuss this further. Your satisfaction is important to us, and I appreciate your patience during this time. Sincerely, Gary Stehle, Service Director

September 26, 2024

Because there’s too long of a wait, even though you make an appointment ok More

by CHRISNJOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jenn Tejada
1.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 30, 2024 -

Seguin Chevrolet responded

Dear CHRISNJOE, Thank you for your feedback. I’m sorry to hear that you experienced a long wait despite having an appointment. We strive to provide timely service and appreciate your patience. Your comments will help us improve our scheduling and service efficiency. We hope to have the opportunity to serve you better in the future. Sincerely, Jeremy Sims, General Manager

September 24, 2024

Friendly dealership with a competent staff. Sales and service departments both are quick to please. More

by BAKIN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Stehle
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Sep 30, 2024 -

Seguin Chevrolet responded

Dear BAKIN0, Thank you for your wonderful review! We're delighted to hear that you had a positive experience with both our sales and service departments. Our team strives to provide friendly and efficient service, and your feedback reaffirms our efforts. We look forward to seeing you again! Sincerely, Jeremy Sims, General Manager

September 24, 2024

There was some misunderstanding on pricing, but the issue was resolved to my satisfaction by management. There are sometimes problems between customer and the company, but the honest response and resolution More

by Gerald Salge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Stehle
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September 24, 2024

Shawn and Ro did an exceptional job getting us exactly what we wanted. Thank you both very much. More

by MS241458
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary, Shane, Job, & Miguel
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Sep 30, 2024 -

Seguin Chevrolet responded

Dear MS241458, Thank you for your fantastic review! We're thrilled to hear that Shawn and Ro provided you with exceptional service and helped you find exactly what you wanted. Your appreciation means a lot to us, and we look forward to assisting you again in the future! Sincerely, Jeremy Sims, General Manager

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