Back

Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,641 Reviews

1,641 Reviews of Seguin Chevrolet - Service Center

Sort by
November 05, 2024

Really bad on the financial department what's they have your money they forget there promises More

by usasonia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Viviana Cabello
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Seguin Chevrolet responded

Dear usasonia, I’m truly sorry to hear about your experience with our finance department. It’s important to us that we meet our commitments and provide clear communication throughout the process. Your feedback helps us improve, and I appreciate you bringing this to my attention. I would like to discuss this further and see how we can resolve the issue. Please feel free to reach out to me directly at (830) 303-4381. Sincerely, Jeremy Sims, General Manager

November 05, 2024

On the positive side the staff is helpful and friendly most of the time. The environment is clean. On the negative side the entire staff tells lies and they ommit a lot of things. More

by lisadls2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Seguin Chevrolet responded

Dear lisadls2005, Thank you for sharing your feedback. I’m glad to hear that you found our staff helpful and our dealership environment to your liking. I’m truly sorry to hear about your concerns regarding communication. Transparency is important to us, and we take your comments seriously as we strive to improve our service. If you would like to discuss this further or have any specific issues you’d like us to address, please don't hesitate to reach out directly. We want to ensure you have a positive experience with us moving forward. Sincerely, Jeremy Sims, General Manager

November 04, 2024

Service was okay, last yr I payed for a tire rotation and the technician did not perform the service I did not realize it was not done until my tire one of my tire was low on air. That is when I notice sever More

by Avherrera1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Stehle
Nov 05, 2024 -

Seguin Chevrolet responded

Dear Avherrera1966, Thank you for your feedback and for sharing your concerns with us. I sincerely apologize for the issues you've experienced regarding the tire rotation and the extended wait times for service. Your convenience and satisfaction are important to us, and it's clear we fell short in your case. I appreciate you bringing this to our attention, and we will work diligently to improve our service processes. If you have any further concerns or would like to discuss this in more detail, please feel free to reach out to me directly (830) 303-4381, extension 2035. Sincerely, Gary Stehle, Service Director

November 04, 2024

Was very prompt in doing my oil change. Hope it stays that way. Last year was a nightmare. I was scheduled and waited 2 hours before they took the car back. I called it off because I wasn' More

by marycarroll205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beca Ramirez Godoy
Nov 05, 2024 -

Seguin Chevrolet responded

Dear marycarroll205, Thank you for your kind words and for giving us another chance with your oil change. I’m glad to hear that your experience was prompt this time. We understand how frustrating it can be when appointments are not honored, and I apologize for the issues you faced last year. I appreciate your patience as we continue to improve our service and staff. If there's anything else we can do to enhance your experience, please let us know. Sincerely, Gary Stehle, Service Director

November 04, 2024

Great service by friendly people. I didn’t even have an appointment and that fit me in right away. More

by louisolvera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beca Ramirez Godoy
Nov 05, 2024 -

Seguin Chevrolet responded

Dear LouisOlvera, Thank you for the wonderful review! We're delighted to hear that our team could accommodate you so quickly and provide the friendly, attentive service you experienced. We appreciate you choosing us and look forward to helping you again in the future. Sincerely, Jeremy Sims, General Manager

November 04, 2024

Great deals and easy to work with. I’ve bought two vehicles from them and bought extended warranty all on separate occasions. More

by rhernandez126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beca Ramirez Godoy
Nov 05, 2024 -

Seguin Chevrolet responded

Dear RHernandez126, Thank you for sharing your positive experience! We're thrilled to have had the opportunity to work with you on multiple occasions, and it's fantastic to hear that our team provided you with great deals and a smooth process each time. We appreciate your loyalty and look forward to assisting you again in the future. Sincerely, Jeremy Sims, General Manager

November 04, 2024

I feel that I overpaid for an oil change it was too much it was too high More

by lozanoomero27
Recommend Dealer
Yes
Employees Worked With
Lisa
Nov 05, 2024 -

Seguin Chevrolet responded

Dear Lozanoomero27, Thank you for sharing your feedback. We strive to provide quality service at fair prices, and I apologize if you felt the cost of your oil change was higher than expected. Please feel free to reach out to discuss any concerns further. We value your business and want to ensure you’re satisfied with your experience. Sincerely, Jeremy Sims, General Manager

November 04, 2024

Great experience for the first time coming to the dealership. Thank you for your quick turn around More

by bennyj41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Seguin Chevrolet responded

Dear Bennyj41, Thank you for taking the time to leave us a review! We're pleased to hear that your first experience with us was a positive one and that we could provide a quick turnaround for you. We look forward to welcoming you back and continuing to meet your expectations. Sincerely, Jeremy Sims, General Manager

November 04, 2024

You set an appointment so you don’t have to wait and yet we were there for over two hours. The young lady made it seam like it was a bother. More

by cornilia.pacheco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Monica Moreno-Davila
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Seguin Chevrolet responded

Dear Cornilia.pacheco, Thank you for bringing this to our attention. I apologize for the delay you experienced during your appointment and for any inconvenience caused by our team. We’d like the opportunity to make things right and ensure your next visit meets your expectations. Please feel free to reach out to me directly at (830) 303-4381, extension 2035. Sincerely, Gary Stehle, Service Director

November 04, 2024

Everyone at Seguin Chevrolet was very friendly and professional when I took my equinox in for service More

by ace.phleb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beca Ramirez Godoy
Nov 05, 2024 -

Seguin Chevrolet responded

Dear Ace.phleb, Thank you for the wonderful feedback! We're delighted to hear that our team provided you with a friendly and professional experience when servicing your Equinox. We look forward to assisting you with any future needs and appreciate your trust in us! Sincerely, Jeremy Sims, General Manager

...
35
...