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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,632 Reviews
Call Service Center (830) 303-4381

1,632 Reviews of Seguin Chevrolet - Service Center

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September 30, 2024

The incentives and savings are more than any other dealership. I came in for an oil change and left with a new truck. Deals to good to pass up More

by DANIEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Sims
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Barragan 5 stars
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Sep 30, 2024 -

Seguin Chevrolet responded

Dear Daniel, Thank you for your fantastic review! We're thrilled that you found the incentives and savings unbeatable and that you drove away with a new truck! It's great to hear that we exceeded your expectations. We appreciate your business and look forward to seeing you again. Sincerely, Jeremy Sims, General Manager

September 29, 2024

I didn’t give 5stars because if my car had of been done right the first time I would’ve had to bring it back for the to correct what they messed up. They did correct the problem the 2nd visit. More

by CHERYLGRNWD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember who helped me.
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Sep 30, 2024 -

Seguin Chevrolet responded

Dear CHERYLGRNWD, Thank you for taking the time to share your experience. I apologize for the inconvenience you faced with your vehicle and appreciate your patience during the process. We’re glad to hear the issue was resolved on your second visit, but we always aim for first-time fixes. Your feedback is valuable and will help us improve our service. We hope to provide you with a better experience in the future. Sincerely, Jeremy Sims, General Manager

September 26, 2024

If I could give it 0 stars I would. My truck has been in service since the last week of July it's about to be October! All I can get is "we are waiting on parts still". It's been a back More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
All service department
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Sep 30, 2024 -

Seguin Chevrolet responded

Dear Alex, I’m truly sorry to hear about your frustrating experience with our service department. Waiting for parts can be challenging, and I understand how it must feel to have your truck in service for so long. Your feedback is invaluable, and I assure you that we are working hard to expedite the process and improve communication. Please feel free to reach out to me directly if you would like to discuss this further. Your satisfaction is important to us, and I appreciate your patience during this time. Sincerely, Gary Stehle, Service Director

September 26, 2024

Because there’s too long of a wait, even though you make an appointment ok More

by CHRISNJOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jenn Tejada
1.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2024 -

Seguin Chevrolet responded

Dear CHRISNJOE, Thank you for your feedback. I’m sorry to hear that you experienced a long wait despite having an appointment. We strive to provide timely service and appreciate your patience. Your comments will help us improve our scheduling and service efficiency. We hope to have the opportunity to serve you better in the future. Sincerely, Jeremy Sims, General Manager

September 24, 2024

There was some misunderstanding on pricing, but the issue was resolved to my satisfaction by management. There are sometimes problems between customer and the company, but the honest response and resolution More

by Gerald Salge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Stehle
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September 24, 2024

Friendly dealership with a competent staff. Sales and service departments both are quick to please. More

by BAKIN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Stehle
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Sep 30, 2024 -

Seguin Chevrolet responded

Dear BAKIN0, Thank you for your wonderful review! We're delighted to hear that you had a positive experience with both our sales and service departments. Our team strives to provide friendly and efficient service, and your feedback reaffirms our efforts. We look forward to seeing you again! Sincerely, Jeremy Sims, General Manager

September 24, 2024

Shawn and Ro did an exceptional job getting us exactly what we wanted. Thank you both very much. More

by MS241458
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary, Shane, Job, & Miguel
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Sep 30, 2024 -

Seguin Chevrolet responded

Dear MS241458, Thank you for your fantastic review! We're thrilled to hear that Shawn and Ro provided you with exceptional service and helped you find exactly what you wanted. Your appreciation means a lot to us, and we look forward to assisting you again in the future! Sincerely, Jeremy Sims, General Manager

September 22, 2024

Asen muy buen servicio y son muy amables todo el personal de este concesionario los felicito nosotros quedamos muy contentos gracias x ser tan amables More

by Esteban Arriaga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Medrano, Michael Littlefield
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Sep 24, 2024 -

Seguin Chevrolet responded

Estimado Esteban Arriaga, Muchas gracias por tu amable reseña de 5 estrellas. Nos alegra saber que quedaste muy contento con nuestro servicio y que nuestro equipo te trató con amabilidad. ¡Apreciamos tus felicitaciones y esperamos seguir brindándote un excelente servicio en el futuro! Sinceramente, Jeremy Sims, Gerente General

September 22, 2024

Terrible customer service from the service writer from as soon as we made contact. Rude to my wife rude to me Couldn’t tell us why we made an appointment and wouldn’t get our truck looked at for a massiv More

by Theblacksheepbuilders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Idk female in service
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September 21, 2024

It was a great experience very quick and fast. George did an amazing job.. We will definitely be going back for our next vehicle More

by MRARRIAGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The salesman that helped us is not listed on your list. His name was George.
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Sep 24, 2024 -

Seguin Chevrolet responded

Dear MRARRIAGA, Thank you for your wonderful 5-star review! I'm thrilled to hear that George provided you with such a quick and fantastic experience. We appreciate your trust in us, and we're excited to welcome you back when you're ready for your next vehicle. Sincerely, Jeremy Sims, General Manager

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