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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,661 Reviews
Call Service Center (830) 303-4381

1,661 Reviews of Seguin Chevrolet - Service Center

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July 11, 2024

Wait time for a simple oil change over 2 hours. And definitely customer service is poor. They seem mad all the time!!! More

by N.GUTIERREZ2008
Recommend Dealer
No
Employees Worked With
Monica Moreno-Davila
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica Moreno-Davila
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July 04, 2024

Air filter compartment cover was just set in place left without being secured. After checking the filter. More

by lwade1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beca Ramirez Godoy
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Jul 05, 2024 -

Seguin Chevrolet responded

Hi lwade1, Your feedback helps us improve! Visit us again soon for more outstanding experiences. Sincerely, Jeremy Sims, General Manager

June 28, 2024

I waited 3 hours for my truck to be serviced. I would expect that for a walk in but not for a scheduled appointment. More

by ANDREA.MONTANA421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I checked my truck in and did not get any updates until it was finished.
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Jun 28, 2024 -

Seguin Chevrolet responded

Dear Andrea, I apologize for the long wait time you experienced during your recent service appointment. This is not the level of service we aim to provide. Please contact me at (830) 303-4381 ext. 2035 so we can discuss how to make this right. Sincerely, Gary Stehle, Service Director

June 21, 2024

Truck has only 5000 + miles - stopped running in middle of lane - very dangerous! Now hesitate to drive vehicle. Would like a replacement. Only reason I do not ask for some type of compensation is that ser More

by buddystrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 21, 2024 -

Seguin Chevrolet responded

buddystrey, Thank you for your feedback. We're sorry to hear about your experience with your truck and understand your concern. While we appreciate your acknowledgment of our service personnel's efforts, we take safety issues seriously. Please contact us directly to discuss your situation further. Sincerely, Jeremy Sims, General Manager

June 20, 2024

The customer service representative at the service center Tyson Parker whom I go to all the time because of his excellent customer service has always been extremely helpful, kind, courteous, and communicates More

by memanoline143
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyson Parker - I give him 5 star x 1000000
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Jun 21, 2024 -

Seguin Chevrolet responded

memanoline143, Thank you for your outstanding review! We're delighted to hear that Tyson Parker has consistently provided you with exceptional customer service. His helpfulness, transparency, and detailed communication are qualities we greatly value. Your kind words reaffirm our commitment to excellence, and we look forward to continuing to serve you. Sincerely, Jeremy Sims, General Manager

June 20, 2024

Seguin Chevrolet was quick and easy to work with. The performed the services on my 24 Silverado HD to standard as expected. More

by stroklund22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beca Ramirez Godoy
Report | Print
Jun 21, 2024 -

Seguin Chevrolet responded

stroklund22, Thank you for your fantastic review! We're pleased to hear that your experience with Seguin Chevrolet was quick and easy and that our team met your expectations with your Silverado HD. We appreciate your feedback and look forward to serving you again in the future! Sincerely, Jeremy Sims, General Manager

June 20, 2024

Great, fast, and fabulous service and friendly workers always ready tu help highly recommended by me More

by ANAHI1981.AR@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Report | Print
Jun 21, 2024 -

Seguin Chevrolet responded

ANAHI1981.AR@gmail.com, Thank you for your wonderful review! We're delighted to hear that you had a great experience with our fast and fabulous service. Our friendly team is always ready to help, and we appreciate your high recommendation. We look forward to serving you again! Sincerely, Jeremy Sims, General Manager

June 20, 2024

Maichel service representative was great. I don’t like answering surveys. Maybe you can take a hit. More

by Mudman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Report | Print
Jun 21, 2024 -

Seguin Chevrolet responded

Mudman, Thank you for your positive feedback! We're delighted to hear that Michael provided great service. We appreciate your time and understand your preference regarding surveys. Your satisfaction is important to us, and we look forward to serving you again in the future. Sincerely, Jeremy Sims, General Manager

June 20, 2024

The service I received at Seguin Chevrolet was very attentive. They discovered an unrepairable hole in my tire and worked with my warranty company to get me back on the road quickly. I am very impresse More

by TPDORRYCOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 21, 2024 -

Seguin Chevrolet responded

TPDORRYCOTT, Thank you for your wonderful review! We're thrilled to hear that you were impressed with the attentive service at Seguin Chevrolet and that Monica was able to assist you efficiently. We're glad we could get you back on the road quickly. Your satisfaction is our top priority, and we look forward to serving you again! Sincerely, Jeremy Sims, General Manager

June 19, 2024

Friendly and knowledgeable service staff, but it just takes too long for an oil change. More

by RICHRUDI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know my service person
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Jun 27, 2024 -

Seguin Chevrolet responded

Hi RICHRUDI, We are deeply sorry for any inconvenience we may have caused you. Please know that your satisfaction is our top priority, and we truly appreciate you taking the time to reach out to us. Thank you for your patience and understanding, and we hope to have the pleasure of serving you again in the future. Sincerely, Jeremy Sims, General Manager

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