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Seguin Chevrolet - Service Center

Seguin, TX

4.2
1,818 Reviews
Call Service Center (830) 303-4381

1,818 Reviews of Seguin Chevrolet - Service Center

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October 25, 2024

Scheduled a service appointment for tire rotation and a recall on my truck. They charged me for an oil change I never asked for which cost $164. I won't go back. More

by JOHNCUSTER1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know
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Oct 30, 2024 -

Seguin Chevrolet responded

Dear JohnCuster1960, Thank you for sharing your feedback. I apologize for the unexpected charge and the inconvenience this caused. It’s disappointing to hear we fell short of your expectations, and I’d like the opportunity to address this issue directly. Please feel free to reach out to me directly discuss how we can make this right (830) 303-4381 ext. 2035. Sincerely, Gary Stehle, Service Director

October 23, 2024

Was treated like family and did everything to get us the car we wanted. Thank you More

by BULL.IBARRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Syble Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Seguin Chevrolet responded

Dear BULL.IBARRA, Thank you for your fantastic review! We’re delighted to hear you felt like family and that our team went above and beyond to help you find the perfect car. It was a pleasure assisting you, and we appreciate your kind words. Sincerely, Jeremy Sims, General Manager

October 22, 2024

Best customer service in Seguin Texas all I will send my people to you all love More

by GZTRISTAN69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cordell de Luna, Beca Ramirez Godoy
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Oct 23, 2024 -

Seguin Chevrolet responded

Dear GZTRISTAN69, Thank you for your wonderful review! We're thrilled to hear that you consider us the best in Seguin for customer service. Your support and recommendation mean the world to us, and we look forward to welcoming your friends and family in the future! Sincerely, Jeremy Sims, General Manager

October 21, 2024

Fast and friendly service very professional, when I got there they attended me right away More

by ANDERAVALEZ9643
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2024 -

Seguin Chevrolet responded

Dear ANDERAVALEZ9643, Thank you for your fantastic review! We’re thrilled to hear that you experienced fast, friendly and professional service during your visit. We appreciate your support and look forward to serving you again! Sincerely, Jeremy Sims, General Manager

October 19, 2024

Very good, Would do it again. Very happy. Very good, super duper experience. Ask for Monica More

by bryansalazar0188
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beca Ramirez Godoy
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Oct 22, 2024 -

Seguin Chevrolet responded

Dear bryansalazar0188, Thank you for your review! We’re thrilled to hear that you had a super duper experience with us and that you’re happy with your time here. I’ll be sure to pass on your kind words to Monica. We look forward to assisting you again in the future! Sincerely, Jeremy Sims, General Manager

October 17, 2024

Was not happy financing, took over 3 weeks to get bumper installed and dents fixed. More

by HAWK2877
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Toliver, Ivaris Perez
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Oct 18, 2024 -

Seguin Chevrolet responded

Dear HAWK2877, Thank you for your feedback and for giving us a 5-star review despite the challenges you faced with financing and the repair process. I apologize for the delay in getting your bumper installed and the dents fixed. We strive to improve our services and appreciate your patience during this time. Please don’t hesitate to reach out if there’s anything else we can do for you. Sincerely, Jeremy Sims, General Manager

October 16, 2024

The service took to long. My chevy was there at there shop for about 2 1/2 months. And when it was giving back to me it still had issues on the engine. It was not running cor More

by zavalamonica81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyson
Report | Print
Oct 17, 2024 -

Seguin Chevrolet responded

Dear zavalamonica81, I apologize for the inconvenience and frustration you experienced with your service. We understand how important it is for your vehicle to be in top condition and regret that we fell short. We'd like to make this right and ensure all issues are addressed properly. Please contact me directly at (830) 303-4381, extension 2035, so we can work towards a resolution. Sincerely, Gary Stehle, Service Director

October 15, 2024

Excellent service. Would recommend to family and to friends. Appreciated the communication and they kept me informed. More

by IVAN69692002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beca Ramirez Godoy
Report | Print
Oct 17, 2024 -

Seguin Chevrolet responded

Dear IVAN69692002, Thank you for the review! We're glad to hear you appreciated our communication and service. Your recommendation means a lot to us, and we look forward to assisting you, your family, and friends in the future. Sincerely, Jeremy Sims, General Manager

October 10, 2024

Love that they're able to get me in and out fairly quickly first thing in the morning More

by IZME13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
Report | Print
Oct 15, 2024 -

Seguin Chevrolet responded

Dear Izme13, Thank you for your 5-star review! We're glad to hear that you had a quick and efficient experience with us in the morning. Your time is valuable, and we’re always happy to help make things smooth and convenient for you. We appreciate your support and look forward to serving you again! Sincerely, Jeremy Sims, General Manager

October 09, 2024

It took nearly 2 months, 3 separate times putting my truck in shop and it was in there roughly 3 weeks total. Total cost was just under $2000.00 as they assured me each time it was fixed. The last invo More

by billregenold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Monica Moreno-Davila
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beca Ramirez Godoy
Report | Print
Oct 15, 2024 -

Seguin Chevrolet responded

Dear Bill, Thank you for sharing your experience. I’m sorry to hear that it took multiple visits to resolve the issue with your truck. I understand how frustrating and inconvenient that must have been. While I’m glad we were able to fix it in the end, your experience doesn’t reflect the level of service we aim to provide. Please feel free to reach out if you have any further concerns, as we truly appreciate your business and want to make things right. Sincerely, Gary Stehle, Service Director

Oct 17, 2024 -

billregenold responded

When I bought my truck there I had it serviced for the first 5 years exclusively at Seguin Chevrolet. It was never the fastest or most convenient but I wanted it taken care of right. I found it necessary to stop using Seguin Chevrolet for oil changes due to an increase in price and a decrease in service. I had previously paid $69.00 for an oil change and tire rotation. They increased the price $20.00 and charge extra for tire rotation. I understand prices can't stay static but to decrease service at the same time I find unacceptable.

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