Seguin Chevrolet - Service Center

I left two vehicles to be fixed and both had less then a year old red top optima batteries. The first car was returned in a great time frame and with no battery issues as my Service Rep Mr. Dennis kept me u year old red top optima batteries. The first car was returned in a great time frame and with no battery issues as my Service Rep Mr. Dennis kept me updated and made sure I was aware as soon as it was ready for pickup. My second vehicle was waiting on parts to receive extensive work on and was expected to be a bit longer. However after a month I called back (never receiving any update or reached out to) and Mr. Dennis was no longer there and they didn't really know or seem to have my vehicle tracked for reaching out to me. After they tracked down my vehicle, it seemed to have been done for ahwhile already and it was said to be all in working order. It was picked up by my brother and died before reaching my residence. A Seguin patrol car and others had to assist in pushing him out of traffic into a parking lot and tried to jumpstart the car with no success. Brother had to call the dealer ship to send someone to jumpstart it in order to drive it back to the dealer. From those on scene first it was noted that the battery connectors were not fastened properly by the last person to handle the vehicle. This paired with the amount of time it may have sat waiting to be picked up and I wasn't alerted would have contributed in draining and damaging the battery that when I am taking care of it, has never failed me in such a short time. When they initially received my vehicle back they said the battery was good and they were going to keep the vehicle to see if there is any other reason it died. Next update I get after calling in again to have them return the call with an update it turns out the battery was damaged and would not hold a charge. So now I need to have my brother do the legwork to pick up the battery from the dealer, warranty swap it at AutoZone where I bought it, and take it back to the dealer to have the new one put in before it can be picked up. The amount of money I paid to have good work done on my car and yet such a simple mishandling of the battery was done which does have me question the quality of work done for the rest of the vehicle and if I will end up running into issues in less then a year for parts installed and or replaced do to rushed work. More

The sales dept was great but the service dept appeared 2b overloaded with service requests. I recently had service for my truck phone and radio cutting off which was repaired. However, the problem continu overloaded with service requests. I recently had service for my truck phone and radio cutting off which was repaired. However, the problem continued and NOW MY MILAGE is about to run out. I was informed that further repairs WILL BE PUT OF POCKET. More

Great Service, and staff , I appreciate your support and business.Thanks My next Chevy will come from Seguin Chevrolet. business.Thanks My next Chevy will come from Seguin Chevrolet. More

Everything was installed the way I needed it. Price was a bit too much, but knowing that it’s from the dealership directly, it is what it is Price was a bit too much, but knowing that it’s from the dealership directly, it is what it is More

The people that work here are always very friendly . The know me by name and greet me as soon as I walk in the door. The know me by name and greet me as soon as I walk in the door. More

Best service I have ever had. I will recommend to everyone. Thank you so much. I will recommend to everyone. Thank you so much. More

I was quoted a price of $239 and at pick up was charged $416. Terrible service. $416. Terrible service. More

The Servic technician who helped me her name was Gracie and she was outstanding. She was informative. She even kept me updated throughout the day about my vehicle and gave me correct information and correc and she was outstanding. She was informative. She even kept me updated throughout the day about my vehicle and gave me correct information and correct pricing and she was just amazing. She made the experience so wonderful. She was so kind. She was just great overall. More

Service was excellent, but music was playing too loud, and customers could not make phone calls because they could not hear. and customers could not make phone calls because they could not hear. More

Monica was FANTASTIC! !!! It took a long time but she did a great job of keeping me informed and loved working with her!!!!!! !!! It took a long time but she did a great job of keeping me informed and loved working with her!!!!!! More