Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,652 Reviews
Call Service Center (830) 303-4381

1,652 Reviews of Seguin Chevrolet - Service Center

Sort by
May 02, 2024

I had a scheduled appointment for 11am, they did not even bother to look at the car until 2pm. They tried to claim they are behind and did nothing to help or notify me that they are hours behind. Awful servi More

by MDAY2211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Entire service department, Beca Ramirez Godoy
Report | Print
May 02, 2024 -

Seguin Chevrolet responded

Dear MDAY2211, We sincerely apologize for the delay you experienced during your recent visit. Your time is valuable, and we regret any inconvenience caused by the extended wait. It's certainly not the level of service we aim to provide to our customers. We understand your frustration, and we would like to make things right. Please contact me directly at (830) 303-4381 ext. 2035 at your earliest convenience so we can discuss your experience further and work towards a resolution. Your feedback is important to us, and we are committed to ensuring that your next visit meets your expectations. Best regards, Gary Stehle Service Director

May 02, 2024 -

MDAY2211 responded

Your service is always a frustrating nightmare of a disappointment. If you are going to over book, only take care of the walk-ins, and have zero communication with the customer about delays, the company should automatically be giving rentals to be able to go home if the dealership has screwed up so horrifically that it take 3 hours to complete a 10 minute task. The service department ABSOLUTELY needs new management to hopefully end the nightmare that is the Seguin Chevrolet service department. Begging me to call you to try to make things right is very late and lazy. If you wanted to make it right, I would have been contacted already or compensated when I was at the store living the nightmare and asking for anyone to help.

May 02, 2024

Tyson has always been a great help! We have not needed anything major but he has always been a good person to deal with. More

by Reggie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyson
Report | Print
May 03, 2024 -

Seguin Chevrolet responded

Hi Reggie, Your feedback helps us grow! We're dedicated to providing top-notch service. Have a great day. Sincerely, Jeremy Sims, General Manager

May 01, 2024

When at dealership was treated very well and all employees always acknowledging customers as seen More

by Rosielama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Noor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Medrano
Report | Print
May 02, 2024 -

Seguin Chevrolet responded

Hi Rosielama, We're delighted you had a positive experience! Come back soon for more outstanding service. Sincerely, Jeremy Sims, General Manager

May 01, 2024

Sam was helpful, responsive and made the purchase of my new truck very simple. Denis (delivery driver)provided great customer service too. More

by Andrew Brod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis
Report | Print
May 02, 2024 -

Seguin Chevrolet responded

Hi Andrew Brod, Thank you for choosing us! Your positive review means a lot to our team. Sincerely, Jeremy Sims, General Manager

April 30, 2024

Gerry and Denis were wonderful . Service was great and on time. I will be back to Seguin Chevrolet More

by CBMCJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerry Stiel
Report | Print
Apr 30, 2024 -

Seguin Chevrolet responded

Dear CBMCJR, Thank you for the review! Im glad to hear that Dennis and myself provided you with wonderful service and that your experience and was on time. We're grateful for your kind words and your decision to choose us for your automotive needs. If you ever need anything in the future, please don't hesitate to reach out. We look forward to serving you again soon. Best regards, Gary Stehle Service Director

April 30, 2024

The dealership is very good with communicating with The customer and goes over and beyond to help you out as much as they can More

by NO20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyson Parker
Report | Print
Apr 30, 2024 -

Seguin Chevrolet responded

Dear NO20, Thank you for your feedback and positive comments about our dealership's communication and commitment to customer service. We're thrilled to hear that you had a good experience with us. However, we're always striving to improve, and your input is invaluable in helping us achieve that goal. If you have any suggestions on how we can elevate your experience to a 5-star level during your next visit, please don't hesitate to let us know. We're here to ensure your satisfaction and look forward to serving you again soon. Best regards, Jeremy Sims General Manager

April 30, 2024

Very busy service department. I feel like they want to do everything they can to take care of all of their customers. Monica certainly stepped up and took care of my needs and did More

by M. G. Cummings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 30, 2024 -

Seguin Chevrolet responded

Dear M. G. Cummings, Thank you for your wonderful review! We're delighted to hear that Monica and our service department went above and beyond to accommodate your needs in a timely manner. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future. Best regards, Jeremy Sims General Manager

April 26, 2024

I was met on the service drive, and was told to proceed inside. At that time I told someone why I was there and they said they would contact my service advisor. It seem my entire visit was done through te More

by Yworry001
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t see either of these people
Report | Print
Apr 26, 2024 -

Seguin Chevrolet responded

Dear Yworry001, Thank you for sharing your experience with us. We're sorry to hear about the issues you encountered during your visit. Your concerns regarding communication and professionalism are noted, and we'll address them internally to ensure a better experience for all customers. We would like the opportunity to address your concerns and see what we can do to rectify the situation. Please feel free to contact me directly at (830) 303-4381 ext. 2035. We look forward to hearing from you and resolving any issues you may have. Sincerely, Gary Stehle Service Director

April 26, 2024

I was a little disappointed at how long it took to get the parts in and then to get the job completed More

by paschmidt53m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
Report | Print
Apr 26, 2024 -

Seguin Chevrolet responded

Dear paschmidt53m, Thank you for your feedback, and we apologize for any inconvenience caused by the delay in obtaining parts and completing the job. We appreciate your patience and understanding. Please feel free to reach out if you have any further concerns or if there's anything else we can assist you with in the future. Sincerely, Jeremy Sims General Manager

April 26, 2024

Great service, thanks to Tyson and Jeanette , got my truck in and out, trucks runs great now More

by JGONZALEZ47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanette and tyson
Report | Print
Apr 26, 2024 -

Seguin Chevrolet responded

Hey JGONZALEZ47, Thank you for the stellar review! We're thrilled to hear that Tyson and Jeanette provided you with great service and that your truck is running smoothly. We appreciate your business and look forward to serving you again in the future. Best regards, Jeremy Sims General Manager

1
...
56
57
58
...
166