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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,597 Reviews
Call Service Center (830) 303-4381

1,597 Reviews of Seguin Chevrolet - Service Center

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March 03, 2024

Not what I was expecting Did not like no communication with advisors. Couldn't get straight answers More

by blcantu
Recommend Dealer
Yes
Employees Worked With
Was supposed to be Cassandra. She went home sick. Was passed to two different advisors
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Mar 04, 2024 -

Seguin Chevrolet responded

Hey blcantu, Thanks for sharing your feedback with us. We apologize for the lack of communication and any inconvenience caused by the advisor changes. We're committed to improving and providing a five-star experience next time. If there's anything specific we can do to enhance your experience, please let us know. Best regards, Jeremy Sims General Manager

March 02, 2024

Prompt, courteous, friendly Enjoyed the environment and the people who work there are very professional More

by SAMMY.MORALES2019
Recommend Dealer
Yes
Employees Worked With
Tyson Parker
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Mar 04, 2024 -

Seguin Chevrolet responded

Hey SAMMY.MORALES2019, Thanks a ton for the glowing review! We're delighted to hear that you found our team prompt, courteous, and professional. Creating a welcoming environment is our priority. Looking forward to serving you again soon! Best regards, Jeremy Sims General Manager

March 01, 2024

I have to always go check on my vehicle never comes and tells me Customer service needs to improve More

by elsnerdavid23
Recommend Dealer
Yes
Employees Worked With
Titan
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Mar 04, 2024 -

Seguin Chevrolet responded

Hey elsnerdavid23, Thanks for sharing your feedback. We're sorry to hear about your experience. We'll work on improving our communication to ensure you're updated promptly. Your satisfaction is our priority, and we aim to provide 5 star service next time. Best regards, Jeremy Sims General Manager

February 29, 2024

Grate experiencia Is a great experiencia The people are great and really easy to understand and teha apoiment in a reasonable time More

by Orlandojcasiano
Recommend Dealer
Yes
Employees Worked With
Grate
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Jul 11, 2024 -

Seguin Chevrolet responded

Hi Orlandojacasiano, Thank you for the glowing review! We're dedicated to providing exceptional service. Sincerely, Jeremy Sims, General Manager

February 29, 2024

Overall it was a good experience. However, I believe it could've been an excellent experience if a few moments had been taken to look up my work order. Luckily things worked out & the More

by GMURILLO503
Recommend Dealer
Yes
Employees Worked With
Casandra
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Feb 29, 2024 -

Seguin Chevrolet responded

Dear GMURILLO503, Thank you for your feedback! We're glad to hear that you had a good experience overall. We'll take your suggestion into account to ensure we provide excellent service consistently. Please don't hesitate to reach out if you need any further assistance. Best regards, Jeremy Sims General Manager

Feb 29, 2024 -

Seguin Chevrolet responded

HI GMURlLLO503, We appreciate your 5-star review. We are glad to hear our team took excellent care of you. We hope to see you soon. Take care. Sincerely, Jeremy Sims, General Manager

February 29, 2024

Very helpful and professional with great customer service I had canceled my appointment last week due to illness and the failing health of my longtime dog. When I rescheduled she was helpful and upon my arri More

by RENE.MARTINEZ
Recommend Dealer
Yes
Employees Worked With
Jeanette Salinas
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Feb 29, 2024 -

Seguin Chevrolet responded

Dear RENE.MARTINEZ, Thank you for sharing your wonderful experience! We're glad to hear that our team provided you with helpful and professional service, along with genuine care for you and your pets well-being. Your satisfaction is our priority, and we appreciate your understanding during a difficult time. If there's anything else we can assist you with, please don't hesitate to reach out. Best regards, Jeremy Sims General Manager

February 29, 2024

Turned my wish into reality Best customer service, will recommend to anyone looking for a vehicle More

by JONATHANFLORES867
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peyton Macy
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Feb 29, 2024 -

Seguin Chevrolet responded

Dear JONATHANFLORES867, Thank you for the outstanding review! We're thrilled to have helped turn your wish into reality and provide you with top-notch customer service. Your recommendation means the world to us, and we appreciate your support. If you ever need anything else, don't hesitate to reach out. Best regards, Jeremy Sims General Manager

February 29, 2024

Had the car 2 days and never looked at it Then said it was ready and was not completedhad to wait almost an hour to get taken care of More

by Lorriecorley95
Recommend Dealer
Yes
Employees Worked With
Yes but did have issues. Tyson and then Gary service manager
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Mar 01, 2024 -

Seguin Chevrolet responded

Hi Lorriecorley95, Thank you for taking the time to leave your feedback. Your satisfaction is our top priority, and we always seek ways to improve our services. If you have any further inquiries, please feel free to give us a call at the dealership. We hope to have the opportunity to work with you again soon. Have a great day! Sincerely, Jeremy Sims, General Manager

Mar 01, 2024 -

Seguin Chevrolet responded

Hey Lorriecorley95, Thank you for sharing your experience with us. We apologize for the delay in servicing your vehicle and any inconvenience it caused. Your feedback is valuable, and we're committed to improving our processes to ensure a smoother experience for you next time. Please let us know how we can earn a 5-star rating from you in the future. We appreciate your patience and look forward to serving you better. Best regards, Jeremy Sims General Manager

February 28, 2024

Worked on Truck Just need to keep updated on progress Had it for 3 weeks and just dropped it back off today More

by JMULLEN6597
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica Moreno-Davila
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Feb 29, 2024 -

Seguin Chevrolet responded

Hi JMULLEN6597, Thank you for your kind review. We are delighted to hear you were satisfied with your visit with us. We are looking forward to seeing you soon. Take care. Sincerely, Jeremy Sims, General Manager

February 28, 2024

Awesome! I enjoy the service and everyone at the dealership. Everyone is so very nice. More

by JUDWILLETTATX
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cassandra
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Feb 28, 2024 -

Seguin Chevrolet responded

Dear JUDWILLETTATX, Thank you for the awesome review! We're delighted to hear that you enjoyed the service and found everyone at the dealership to be so nice. If there's anything else we can do for you, please feel free to reach out anytime. Best regards, Jeremy Sims General Manager

Feb 28, 2024 -

Seguin Chevrolet responded

Hi JUDWILLETTATX, Thank you for your 5-star review. We are delighted to hear our team was excellent throughout your visit. We are looking forward to seeing you soon. Have a great day. Sincerely, Jeremy Sims, General Manager

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