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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,648 Reviews
Call Service Center (830) 303-4381

1,650 Reviews of Seguin Chevrolet - Service Center

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March 31, 2024

It was a great experience, got my oil changed and tires rotated. They also fixed a recall that I didn't even know about. Excellent service. More

by JAKEBLOCKER
Recommend Dealer
Yes
Employees Worked With
Dennis Rittimann
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Mar 31, 2024 -

JAKEBLOCKER responded

It was a great experience, got my oil changed and tires rotated. They also fixed a recall that I didn't even know about. Excellent service.

Apr 01, 2024 -

Seguin Chevrolet responded

Hi JAKEBLOCKER, Thank you for sharing your experience with us! We're delighted to hear that your visit was excellent and that we could address the recall for you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business! Best regards, Jeremy Sims General Manager

March 31, 2024

Monica was Ok. The long 2 hour wait for my 2pm appointment was my reason for not giving a 5 star rating. More

by raul.urrutia
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica Moreno-Davila
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Apr 01, 2024 -

Seguin Chevrolet responded

Hi raul.urrutia, Thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a great day! Sincerely, Jeremy Sims, General Manager

Apr 01, 2024 -

Seguin Chevrolet responded

Hi raul.urrutia, Thank you for your feedback. We apologize for the extended wait time during your appointment. Your time is valuable, and we understand your frustration. We'll work on improving our scheduling and efficiency to ensure a smoother experience for our customers in the future. If there's anything else we can do to assist you, please feel free to reach out. We appreciate your business and hope to provide 5 star service next visit. Best regards, Jeremy Sims General Manager

March 31, 2024

It took 3 hrs for an oil change and they didn't check my tire pressure or window washer fluid. Not sure what's included in an oil change but I feel it took to long More

by GONZALES.R3
Recommend Dealer
No
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Apr 01, 2024 -

Seguin Chevrolet responded

Hi GONZALES.R3, Thank you for sharing your experience with us. We apologize for the extended wait time and any inconvenience caused during your visit. Your feedback is essential, and we will review our processes to ensure that future oil changes are completed more efficiently and include the necessary checks. If you have any further concerns or need assistance, please don't hesitate to reach out to me directly (830) 303-4381 ext. 2035. We appreciate your business and hope to earn the opportunity to provide you with a 5 star-experience in the future. Sincerely, Gary Stehle Service Director

March 30, 2024

It takes a bit too long, even with just an oil change. .. nothing really discussed with you if anything is needed. If anything, this needs to improve. More

by FATHOM661975
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica Moreno-Davila
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Apr 01, 2024 -

Seguin Chevrolet responded

Hi JFATHOM661975, Thank you for your feedback, and we appreciate your patience. We're sorry to hear about the longer-than-expected wait time and the lack of communication regarding your service. We strive to improve our processes continuously, and your input helps us in that endeavor. We value your business and hope to provide you with a better experience next time. Sincerely, Gary Stehle Service Director

Apr 01, 2024 -

Seguin Chevrolet responded

Hi FATHOM661975, We appreciate your 5-star review. We are glad our team took excellent care of you and your vehicle. Have a great day. Sincerely, Jeremy Sims, General Manager

March 29, 2024

Great job They did what I had asked them to do. Very friendly Great job More

by CLAUDIAKROUSE
Recommend Dealer
Yes
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Mar 29, 2024 -

Seguin Chevrolet responded

Hi CLAUDIAKROUSE, Thank you for your kind review. We are glad our team provided top-notch service for you and your vehicle. Take care. Sincerely, Jeremy Sims, General Manager

March 29, 2024

It was great and did an amazing job helping me get into my first car as a first time buyer! More

by amandat701
Recommend Dealer
Yes
Employees Worked With
Ivairs Camacho
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Jul 08, 2024 -

Seguin Chevrolet responded

Hi amandat701, We're thrilled to have exceeded your expectations! Come back soon for more great deals. Sincerely, Jeremy Sims, General Manager

March 29, 2024

Difficult making contact for an appointment to see about resolving the problem. Poor communication between technicians and service. There were a few issues with poor work ethic shown in front of customers. More

by BLEU76732
Recommend Dealer
No
Employees Worked With
Monica Moreno-Davila
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica Moreno-Davila
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Jul 03, 2024 -

Seguin Chevrolet responded

Dear Bleu, I apologize for the difficulties you experienced in making an appointment and for the lack of communication between our technicians and service team. This is not the level of service we strive to provide. Please contact me directly at (830) 303-4381 ext. 2035 so we can address your concerns and work towards a resolution. Sincerely, Gary Stehle, Service Director

March 28, 2024

Dennis is excellent very responsive and takes good care of me and my Colorado. Very satisfied More

by CARO0564
Recommend Dealer
Yes
Employees Worked With
Dennis
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Mar 28, 2024 -

Seguin Chevrolet responded

Hey CARO0564, Thank you for taking the time to share your experience! We're delighted to hear that Dennis provided you with excellent service and took good care of you and your Colorado. We appreciate your support! Best regards, Jeremy Sims General Manager

Mar 28, 2024 -

Seguin Chevrolet responded

Hi CARO0564, Thank you for your positive feedback. We are delighted that Dennis took excellent care of you and your vehicle. We are dedicated to providing top-notch service. Have a great day. Sincerely, Jeremy Sims, General Manager

March 26, 2024

Great experience. Repair team got the my truck in and out in reasonable time. . Will definitely return More

by mikebaileys17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Parts people too, Beca Ramirez Godoy
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Mar 27, 2024 -

Seguin Chevrolet responded

Hey mikebaileys17, Thanks for sharing your experience! We're thrilled to hear that our repair team could efficiently take care of your truck and get you back on the road promptly. We appreciate your trust in us, and we look forward to serving you again in the future. Best regards, Jeremy Sims General Manager

Mar 27, 2024 -

Seguin Chevrolet responded

Hi mikebaileys17, Thank you for your positive review. We are glad to hear our team took great care of your truck's service. Thank you for choosing us. Have a great day. Sincerely, Jeremy Sims, General Manager

March 26, 2024

Well, a year ago a rock hit my windshield and I called and they said they ordered the window never did get a call that the window was in I had to call them 6 months later and they said it was in so I made More

by Stephanie.jackson
Recommend Dealer
No
Report | Print
Mar 27, 2024 -

Seguin Chevrolet responded

Hi Stephanie, Thank you for sharing your experience. We apologize for the inconvenience you faced with the delayed windshield replacement and the lack of communication. This is not the level of service we aim to provide. Your feedback is crucial in helping us improve our processes, and we'll take steps to ensure better communication and timely service in the future. To make things right, please don't hesitate to reach out to me directly at (830) 303-4381 ext. 2035. I'm here to assist you in any way I can. Best regards, Gary Stehle Service Director

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