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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,598 Reviews
Call Service Center (830) 303-4381

1,598 Reviews of Seguin Chevrolet - Service Center

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February 06, 2024

Slow/ Service is not as good as before. Employee play around too much. Joking around More

by HELENBARNES07
Recommend Dealer
No
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Feb 07, 2024 -

Seguin Chevrolet responded

Dear HELENBARNES07, Thank you for sharing your feedback with us. We apologize for the delays and any perception of decreased service quality during your recent visit. Your experience is important to us, and we would like to address your concerns directly. Please reach out to me directly at (830) 303-4381 extension 2035 so that we can discuss your experience in more detail and work towards a resolution. Our goal is to ensure you have a 5-star experience with us next time. We appreciate your feedback and look forward to speaking with you. Best regards, Gary Stehle Service Director

February 06, 2024

Already did that No No No No I think that's enough for right now Ok More

by FSHANAFELT
Recommend Dealer
Yes
Employees Worked With
Dennis
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February 05, 2024

My car had the same problem when I took it in I called and no one called me back bad BREAKS is a dangerous thing my life is important to me and my family More

by GERVAISE.WILSON
Recommend Dealer
No
Employees Worked With
Monica Moreno-Davila
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica Moreno-Davila
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Feb 05, 2024 -

Seguin Chevrolet responded

Hello GERVAISE.WILSON, We sincerely apologize for the inconvenience you experienced with your vehicle service. Your safety is our top priority, and we take your concerns seriously. We regret the oversight and understand the importance of addressing brake issues promptly. Please allow us the opportunity to investigate this matter further. We'll ensure a thorough examination of your vehicle and address any necessary repairs immediately. Your feedback is crucial, and we appreciate your patience. Please reach out to me at (830) 303-0811 extension 2035 Best regards, Gary Stehle Service Director

February 05, 2024

Waited 2 hrs for an oil change I got there at 7:30 did not leave till 940 so it took a long time to get an oil change More

by NORMABRIENO
Recommend Dealer
Yes
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Feb 05, 2024 -

Seguin Chevrolet responded

Hello NORMABRIENO, Thank you for sharing your recent service experience, and we apologize for the extended wait for your oil change. We understand your time is valuable, and we're actively reviewing our processes to improve efficiency. Your feedback is valuable, and we appreciate your patience. If there's anything more we can do for you or if you have additional feedback, please feel free to reach out. Best regards, Gary Stehle Service Director

February 05, 2024

Customer focused and service oriented. Small town vibe with big time focus on customer experience. More

by KYLE@FREEDOMSOLARPOWER.COM
Recommend Dealer
Yes
Employees Worked With
Amber and Becca
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Feb 05, 2024 -

Seguin Chevrolet responded

Hey K Frazier, Thank you for the awesome 5-star review! We're stoked to hear that Amber and Becca made your experience customer-focused and service-oriented! We love that small-town vibe with a big-time focus on making your visit extraordinary. If there's anything more we can jazz up for you or if you have more good vibes to share, hit us up anytime! We're here for it. All the best, Jeremy Sims General Manager

February 04, 2024

Great friendly workers Jaime was great working for me and getting me the best deal More

by MELLYANNZUNIGA
Recommend Dealer
Yes
Employees Worked With
Jaime Gallegos
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Feb 05, 2024 -

Seguin Chevrolet responded

Hello MELLYANNZUNIGA, Thank you for the fantastic 5-star review! We're delighted to hear that our team, especially Jaime, provided great and friendly service, securing you the best deal. If there's anything more we can do for you in the future, please feel free to reach out. We appreciate your business. Best regards, Jeremy Sims General Manager

February 03, 2024

Took 3 hours to change my oil and rotate my tires. I got there at 7:45 for 8:00 appointment. Did not leave until 11. More

by holmescs
Recommend Dealer
No
Employees Worked With
Dennis
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Feb 23, 2024 -

Seguin Chevrolet responded

holmescs, We're sorry to hear about the extended wait time during your recent visit. Your feedback is important to us, and we'll review our processes to ensure smoother and more timely service in the future. If you have any further concerns or if there's anything we can do to improve your experience, please don't hesitate to reach out to us directly. Thank you for bringing this to our attention. Best regards, Jeremy Sims General Manager

February 03, 2024

Good service They did what I need it and are friendly when approaching me, it was a good service More

by YOLANDA-1414
Recommend Dealer
Yes
Employees Worked With
Tyson
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Feb 05, 2024 -

Seguin Chevrolet responded

Hello YOLANDA-1414, Thank you for the outstanding 5-star review! We're pleased to hear that you received good service, and our team addressed your needs while maintaining a friendly approach. If there's anything more we can do for you or if you have additional feedback in the future, please feel free to reach out. We appreciate your business and look forward to serving you again. Best regards, Jeremy Sims General Manager

Feb 05, 2024 -

Seguin Chevrolet responded

-

February 03, 2024

Respectable atmosphere very friendly and helpful staff Arnoldo Guerra was outstanding I always leave the dealership satisfied More

by Valentinm78648
Recommend Dealer
Yes
Employees Worked With
Arnoldo Guerra
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Feb 05, 2024 -

Seguin Chevrolet responded

Hello Valentinm78648, Thank you for the exceptional 5-star review! We're delighted to hear that you experienced a respectable atmosphere with a very friendly and helpful staff. Arnoldo Guerra's outstanding service is truly appreciated. We're thrilled to know you always leave the dealership satisfied. If there's anything more we can do for you, please feel free to reach out. We appreciate your business and look forward to serving you again.

February 03, 2024

It was great! He did his best to find what we wanted and he succeeded but the interest rate are absolutely ridiculous!! So we are passing til the drop. More

by Kim
Recommend Dealer
Yes
Employees Worked With
Omar
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Feb 05, 2024 -

Seguin Chevrolet responded

Hello Kim, Thank you for the great 5-star review! We're delighted to hear that Omar did his best to find what you wanted, and we're thrilled you succeeded. We understand your concerns about interest rates and appreciate your feedback. If you ever reconsider, have additional questions, or would like to see what else we can do in regards to working with the lending to try and get you a better rate, feel free to reach out. We appreciate your business. Best regards, Jeremy Sims General Manager

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