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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,643 Reviews
Call Service Center (830) 303-4381

1,643 Reviews of Seguin Chevrolet - Service Center

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February 07, 2024

Had an appointment at 10am, got there at 9:45, and got truck back at 11:45. It was a little longer than I expected being I had an appointment, but all ok More

by RICHARD.VAQUERA
Recommend Dealer
Yes
Employees Worked With
Cassandra
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Feb 07, 2024 -

Seguin Chevrolet responded

Hey RICHARD.VAQUERA, Thanks a bunch for the fantastic 5-star review! We're glad to hear that despite the slight delay, everything worked out okay. Your understanding means a lot to us, and we're here to ensure your next visit is even smoother! Best regards, Jeremy Sims General Manager

February 07, 2024

No let's talk about all the crap that happened before I drop off my truck December 7 I picked it up February 7 you tell me how it was they suck More

by Yourtooltek
Recommend Dealer
No
Employees Worked With
I delt with there service department they had my vehicle from early December until Tuesday of this week gave me the runaround on parts they kept my old parts tried to charge me $821 dollars for a tire pressure sensor that is only $16 to 61 dollars at any
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Jul 16, 2024 -

Seguin Chevrolet responded

Dear Yourtooltek, We are very sorry to hear about your negative experience and the extended time it took to service your truck. This is not the level of service we aim to provide. Please contact me directly at (830) 303-4381 ext. 2035 so we can discuss this further and work towards a resolution. Sincerely, Gary Stehle, Service Director

February 07, 2024

Very friendly helpful. She kept me updated as they were working on my vehicle. All staff were nice. I will definitely be going back. More

by moni.m0421
Recommend Dealer
Yes
Employees Worked With
Cassandra
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February 06, 2024

Already did that No No No No I think that's enough for right now Ok More

by FSHANAFELT
Recommend Dealer
Yes
Employees Worked With
Dennis
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February 06, 2024

Slow/ Service is not as good as before. Employee play around too much. Joking around More

by HELENBARNES07
Recommend Dealer
No
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Feb 07, 2024 -

Seguin Chevrolet responded

Dear HELENBARNES07, Thank you for sharing your feedback with us. We apologize for the delays and any perception of decreased service quality during your recent visit. Your experience is important to us, and we would like to address your concerns directly. Please reach out to me directly at (830) 303-4381 extension 2035 so that we can discuss your experience in more detail and work towards a resolution. Our goal is to ensure you have a 5-star experience with us next time. We appreciate your feedback and look forward to speaking with you. Best regards, Gary Stehle Service Director

February 06, 2024

Good service Everybody was professional in their job I will be back have a good day More

by Plowboyintexas63
Recommend Dealer
Yes
Employees Worked With
Idk don't remember
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Feb 07, 2024 -

Seguin Chevrolet responded

Hi Plowboyintexas63, Thank you for your 5-star review. We are delighted to hear our team was excellent with your buying process. We are looking forward to seeing you soon. Take care. Sincerely, Jeremy Sims, General Manager

February 06, 2024

Lack of communication throughout the process. Became much better after we got Chevrolet involved Seguin dropped the ball on getting the vehicle fixed before the strike. A technician quit and they More

by BMILLER210
Recommend Dealer
No
Employees Worked With
Gary, amber
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Feb 07, 2024 -

Seguin Chevrolet responded

Dear BMILLER210, Thank you for taking the time to provide feedback on your recent service experience. We apologize for any communication lapses and the delays encountered during the process. Your satisfaction is paramount, and we're committed to addressing your concerns promptly. To ensure we resolve any issues and provide you with a stellar 5-star experience in the future, please reach out to me directly at (830) 303-4381 extension 2035. We value your feedback and appreciate the opportunity to improve. Looking forward to hearing from you. Best regards, Gary Stehle Service Director

February 05, 2024

My car had the same problem when I took it in I called and no one called me back bad BREAKS is a dangerous thing my life is important to me and my family More

by GERVAISE.WILSON
Recommend Dealer
No
Employees Worked With
Monica Moreno-Davila
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica Moreno-Davila
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Feb 05, 2024 -

Seguin Chevrolet responded

Hello GERVAISE.WILSON, We sincerely apologize for the inconvenience you experienced with your vehicle service. Your safety is our top priority, and we take your concerns seriously. We regret the oversight and understand the importance of addressing brake issues promptly. Please allow us the opportunity to investigate this matter further. We'll ensure a thorough examination of your vehicle and address any necessary repairs immediately. Your feedback is crucial, and we appreciate your patience. Please reach out to me at (830) 303-0811 extension 2035 Best regards, Gary Stehle Service Director

February 05, 2024

Waited 2 hrs for an oil change I got there at 7:30 did not leave till 940 so it took a long time to get an oil change More

by NORMABRIENO
Recommend Dealer
Yes
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Feb 05, 2024 -

Seguin Chevrolet responded

Hello NORMABRIENO, Thank you for sharing your recent service experience, and we apologize for the extended wait for your oil change. We understand your time is valuable, and we're actively reviewing our processes to improve efficiency. Your feedback is valuable, and we appreciate your patience. If there's anything more we can do for you or if you have additional feedback, please feel free to reach out. Best regards, Gary Stehle Service Director

February 05, 2024

Customer focused and service oriented. Small town vibe with big time focus on customer experience. More

by KYLE@FREEDOMSOLARPOWER.COM
Recommend Dealer
Yes
Employees Worked With
Amber and Becca
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Feb 05, 2024 -

Seguin Chevrolet responded

Hey K Frazier, Thank you for the awesome 5-star review! We're stoked to hear that Amber and Becca made your experience customer-focused and service-oriented! We love that small-town vibe with a big-time focus on making your visit extraordinary. If there's anything more we can jazz up for you or if you have more good vibes to share, hit us up anytime! We're here for it. All the best, Jeremy Sims General Manager

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